Sanand Philip is an experienced hospitality professional with over 10 years of experience in front office operations and room sales. He has held roles such as Assistant Manager of Sales and Marketing and Assistant Manager of FIT Sales. He has strong leadership, communication, and problem-solving skills. He is proficient in hotel management software such as Fidelio, Opera, Micros, and WinHMS.

1. SANAND PHILIP
PROFILE
A self-motivated and hard working individual with an overall experience in all aspects of Front
Office Operations & Room Sales in the hospitality industry. Proven leadership skills, including
managing and motivating other staff to achieve company objectives. An effective communicator at
all levels within an organization. Excellent inter-personal, problem solving and analytical skills.
Computer literate. Dedicated to maintaining high quality standards.
PERSONAL DETAILS
Title Mr.
Given Names Sanand Philip
Date of Birth 13.09.1985
Nationality Indian
Marital Status Single
Home Address Thirunilath Apartment Home Tel :
Personnel Tel :
Mail :
+91 97471 24313
(Residential) Raveendran Road, +91 89432 80191
Chilavanoor, +91 88916 46797
Elamkulam Junction, oshm_sanandpv@yahoo.com
District Cochin. sanandphilip619@gmail.com
Zip (Postal Code) 682 020
Country India.
EDUCATIONAL BACKGROUND & QUALIFICATIONS
 Graduate in Hotel Management from Oriental School of Hotel Management, Wayanad.
 Graduate in International Hotel Management from AHLA.
 AISSCE from Mahatma Central School, Kollam.
 ICSE from Trinity Lyceum School, Kollam.
SPORT, ACTIVITIES, INTERESTS LANGUAGES Fluent Well Fair
 Watching Football.
 Listening to Music.
 Reading Magazines.
English Yes
Hindi Yes
Malayalam Yes

2.  Worked as Asst Manager – Sales & Marketing in Sarovar Hotels, Vayalar from July, 2013.
 Attended “Business Multiplier” session conducted by Mr. S.Nair at Le Meridien, Cochin.
 Worked as Asst Manager – FIT Sales in Club Mahindra RSO (Kerala) on July, 2012.
 Worked as Executive – Sales in Indriya Beach Resorts on Jan, 2012.
 Got promoted as Senior Front Office Supervisor on April, 2010.
 Nominee for the Best Employee for the Second Quarter (July – Sept, 2010)
 Got promoted as Front Office Supervisor on April, 2009.
 Joined Dream Hotel as Senior Guest Service Associate.
 Attended the Training session of Mr. Malliya at Le Meridien, Cochin.
 Joined Le Meridien, Cochin as Front Office Assistant on Mar, 2007.
CAREER ACHIEVEMENTS & AWARDS
PROFESSIONAL STRENGTHS AND SPECIAL SKILLS
 Good knowledge about Front Office operations and Revenue Management.
 Good in maintaining Customer & Negotiator relationship.
 Well versed about the Cochin City.
 Excellent knowledge in Fidelio, Opera, Micros and WinHMS.
 Well versed with dynamic pricing and online rate management.
 Training and Team Building.
 Good managerial and communication skills.
 Effective cost control.
JOB KNOWLEDGE & EXPERIENCE
 Handling of Daily Sales Calls.
 Planning of Marketing Activities.
 Tracking of Sales Queries and converting into revenues as per availability.
 Maintaining vigorous relationship with Corporates.
 Handling of Sales & Marketing operations all Club Mahindra Resorts in Kerala.
 Preparing of Daily, Weekly & Monthly reports for Sales.
 Contracting & Handling of Online Sales & Marketing.
 Handling of pricing as per market demand.
 Setting of the Department for the Full operations.
 Handling day-to-day operations.
 Directly responsible for departmental activities.
 Dealing with all guest queries and achieving maximum guest satisfaction.
 Handling of guest queries, complaints and request as part of the daily operation
 Responsible for month end reports for Corporate Office.
 Training and development of team through open reviews, daily briefings and internal
training sessions.
 Guest comment analysis.
 Man Management.
 Handling of VVIP guests.
 Responsible for setting up new procedures and processes.
 Preparing of Quarterly packages promotions.

3. PROFESSIONAL EXPERIENCE
From July, 2013 Organization Sarovar Group of Hotels
To April, 2014 City Cochin
Position Asst Manager – Sales Country India
PROFESSIONAL EXPERIENCE
From July, 2012 Organization
Mahindra Holidays & Resorts
India Limited.
To July, 2013 City Cochin
Position Asst Manager – FIT Sales Country India
PROFESSIONAL EXPERIENCE
From Jan, 2012 Organization
Indriya Beach Resorts & Spa
(Pre- Opening)
To July, 2012 City Cochin
Position Executive – Sales Country India
PROFESSIONAL EXPERIENCE
From April, 2010 Organization Dream Hotel
To Dec, 2011 City Cochin
Position Sr Front Office Supervisor Country India
PROFESSIONAL EXPERIENCE
From Sept, 2008 Organization Dream Hotel
To April, 2010 City Cochin
Position Front Office Supervisor Country India
PROFESSIONAL EXPERIENCE
From Mar, 2007 Organization Le Meridien
To Aug, 2008 City Cochin
Position Front Office Assistant Country India

4. REFERENCE
 Mr. Safras Jaleel
Deputy Front Office Manager
Le Meridien, Cochin.
Ph No: +91 484 2705 777
 Mr. Jobin
Manager - HR
Dream Hotel, Cochin.
Ph No: +91 484 412 9999
 Mr. Senthil
Human Resource Manager
Indriya Beach Resorts, Cochin
Ph No: +91 484 2861 500
 Mr. Jai Motihar
Divisional Manager – FIT Sales
Mahindra Holidays & Resorts India Ltd, Mumbai
Ph No: +91 91672 58396
DECLARATION
I hereby declare that the above mentioned details are true to the best of my knowledge.
SANAND PHILIP