1. J A S O N C R A I G N E A L
6 5 4 L A KE VI E W D R I VE • G R O VE CI T Y , O H 4 3 1 2 3 • ( 6 14 ) 9 4 9 - 9 6 5 9 • J A S O N N E A L T M S @ Y A HOO . C OM
OBJECTIVE
To secure a long-term position which will allows me to fulfill and enhance my
experience in a professional environment.
EDUCATION
Grove City High School – 1988 Business Accounting
Paul C. Hayes Technical School – 1989 Computer Programming
Columbus State Community College – 1991 Computer Programming
World Harvest Bible College – 2006 Degree in Arts and Religion
WORK EXPERIENCE
Mount Carmel Health System, Columbus Ohio
1999 to 2014
Senior Computer Operator
 Create and design documentation for Computer room since 1998 as a Consultant and hired in 1999. Bring 24 years of Computer
Operating Experience.
 Interview, Refer, & Train several Operators in the Computer Room.
 Knowledge of several on-call applications and maintaining rotating staff of approximately 75 people.
 Monitor the Tape Library – reset, pull and load tapes for backups on numerous system: Hems- Clinical Data Repository,
Chartmaxx – Documentation Management, McKesson Star Patient Care, McKesson Star Patient Accounting, HED – McKesson
Care Manager
 Actively involved in various troubleshooting as part of the Customer Support Help Desk ranging from printer trouble shooting,
employee system resets, call system downtimes and patient data trouble shooting every Saturday and Sunday for 4 hospitals.
 Performed load check automatic backup system with tapes used by Mt. Carmel and St. Ann’s Hospital for a total of 498
servers.
 Ability to multi task and work with multiple platform systems.
 Create and update operating system procedures and documentations.
 Responsible for electronic gateway to Trinity that involves the review of Network Monitoring Systems, checking modems, internet
server web site and internal intranet site.
 Gathered and updated reports that outline the status of all the systems and documented activities of completed shift.
 Performs various projects including promoting positive work environment within the Information Resources department.
Victoria’s Secret Stores, Reynoldsburg Ohio
1993 to 1998
Lead Computer Operator
 Run backups, Submit jobs to process on AS400, and maintain a complex 18 platform schedule that consist of Xcellent OS2,
VampsOS2, PC srvr, Victoria PC srvr. VSS Development, VAX VWMS, VAX VIS01, VAX VISDEV, AS400 Sysmain, Tandem
Scqc, and Tandem Robin. Process user and programmer requests.
 Train other Operators and create Documentation for policies and procedures.
 Interact with a productions support call list of 62 IS associates. Maintain the Hardware/Software in the Data Center and
relationships with off-site vendors. Process scheduled backups for all systems and keep up and running according to the uptime
schedule.
 Recognize and resolve routine program.error messages. Perform steps to secure, data and restore system(s) in event of crash.
 Report activitieswhich may adversely impact security of company facilitiesor data.

2. J A S O N C R A I G N E A L
6 5 4 L A KE VI E W D R I VE • G R O VE CI T Y , O H 4 3 1 2 3 • ( 6 14 ) 9 4 9 - 9 6 5 9 • J A S O N N E A L T M S @ Y A HOO . C OM
 Have the ability to coordinate one's task related efforts, analyze information and reach valid conclusions, and select a proper
course of action and implement it. We closed down other Limited data centers and created Intimate Brands Computer Room
(VSC, VSS, BBW,GRYPHON, CACIQUE) Multi Platform Data center with several AS400’s
Cardinal Health, Dublin Ohio
2014 to 2015
Sr. Data center Tech
 Work with Operations Supervisor to develop project plans, establish deliverable deadlines and provide timely updates on
progress. Work with 4 other operators from another state to share/coordinate your work for the night.
 Work with vendors' support personnel to resolve computer software, hardware, telecommunication and application problems.
 Perform inventory and maintain records for inventory control; place orders or requisition new items to be stocked; unpack
materials and inspect for damage.
 Interact with others to resolve inquiries and complaints; answer questions from others which require searching for information..
 Review production schedules and add new jobs as requested.
 Detect nature of errors due to equipment or software failure and follow through to resolution; review computer outputs to
assure they meet delivery requirements..
 Create and edit documents using computer equipment; fully utilize the technical capabilities of computer equipment.
 Locate sources of errors revealed through trial balance or deviation from an established control figure.
 Monitor computer and on-line systems status and maintain operating records and archive files.
 Monitor computer console to check status of operations; select proper tapes and mount on appropriate devices.
 Assist in the coordination and distribution of work; provide training and orientation to staff members; communicate instructions
from supervisor to others
 Assist in the coordination and distribution of work; provide training and orientation to staff members; communicate instructions
from supervisor to others.
 Interact with others to resolve inquiries and complaints; answer questions from others which require searching for information.
Bob Evans Incorporated, New Albany, Ohio
2015 to 2016
Network Operator Analyst
 Run backups, Submit jobs to process on AS400, and monitor jobs.
 Maintain user request and service now tickets.
 Train other Operators and create Documentation for policies and procedures.
 Interact with off-site vendors keep up with IBM calls and routine maintaince.
 Recognize and resolve routine program.error messages. Perform steps to secure, data and restore system(s) in event of crash.
 Report activitieswhich may adversely impact security of company facilitiesor data.
 Have the ability to coordinate one's task related efforts, analyze information and reach valid conclusions, and select a proper
course of action and implement it.
 Work from home when needed maintain 24/7 with only 4 operators. 2 of the 4 of us were laid off because of downsizing.
SKILLS AND QUALIFICATIONS
25 Years of Data Center Operations. Worked with Tech Systems and now Quick Solutions as Data Center Contractor
in between jobs before Mount Carmel Hospital and now after. At Mount Carmel created most of their documentation
for the shifts. Sit in several interviews and did the training of several Computer Operators. Also helped with reviews.
Manage people & properties. Interviewing, training, & evictions. Some Programming and projects. Microsoft Word,
Excel, Outlook, and Power Point. IBM AS400 commands, Qbasic programming, and Cerner Lab commands and
programming. Worked with computers and printers in Operations since 1989. Jumping into a new environment and
ability to Learn quickly along with consulting. Abilities to molt-task between several platforms and applications. Written
and verbal communication skills. Filing, Speech writing and delivery. Typing 60 wpm and 10 key-calculator.

3. J A S O N C R A I G N E A L
6 5 4 L A KE VI E W D R I VE • G R O VE CI T Y , O H 4 3 1 2 3 • ( 6 14 ) 9 4 9 - 9 6 5 9 • J A S O N N E A L T M S @ Y A HOO . C OM
Classic automobile buying and auction experience. Sales and Management experience along with the talent to buy low
and sale high. Real-estate and tax knowledge. Cabinet and ceramic tile installation. Painting and spackling. Counseling
and teaching experience. Knowledge and practices with Baptist, Charismatic, Pentecostal, and Catholic theology and
doctrines.
R E F E R E N C E S & R E C O M M E N D A T I O N S
A V A I L A B L E