Resume

1. DANAE L WASSINGER
502 Firewood Lane, Galloway, OH (614) 582-7129 Cell
QUALIFICATIONS SUMMARY
Highly skilled and motivated executive, who is performance-driven, has the ability to achieve and exceed business goals in a
high-intense environment.
• Operation Management
• Staff Supervision
• Recruiting/Staffing
• Staff Training &
Development
• Relationship Building
• Employee Relations
• Process Implementation
• Productivity Improvement
• Management Training/Development
• Client Needs Analysis
• Analytical/problem solving skills
• Higher/lower testing environments
• Agile Methodology
• Competitive Analysis
• Strong Audit Skills
• Expense Control
• Troubleshooting
• Microsoft Office
PROFESSIONAL EXPERIENCE
Red Robin Gourmet Burgers, Columbus, OH 43240 2004-present
Assistant General Manager
Team Member/ Corporate Trainer/Mid-Manager
 Reduce weekly P&L costs effectively by monitoring labor, food cost, liquor cost, and COGS.
 Execute daily, weekly, and monthly budget for Profit and Labor control
 Increase productivity through collaboration with management to streamline workload (improving time
management); enables management to reduce administrative tasks, increase concentration on actively coaching
teams (utilizing scorecard metrics) and focus on selling behaviors.
 Liquor/food Inventory and production counts daily and weekly
 Perform daily, weekly, monthly reconciliation of transferred funds.
 Perform all cash flow calculations and compare figures to remittance reports.
 Reconcile vendor billing invoices daily, weekly, or as needed.
 Write schedules to adhere by Red Robin Gourmet Burgers labor guidelines.
 Facilitate to improved guest service scores through contribution to VOG/Royalty/Shopper program focused on
incorporating customer feedback; program includes direct contact with customers from emails, generated surveys,
and gaining insight into dining experience.
 Performed UAT testing for the launching of Workday 1/2016
 Hire, train and develop 80+person staff.
 Coordinate trainers (facilitators) for seminars, new restaurant openings, and post-openings.
 Mentor several corporate trainers and potential trainers to progress within the company.
 Assisted with the execution of new processes and new recipes for new restaurant openings
JPMorgan Chase & Co., Columbus, OH
AVP/MB Business System: 10/2012-8/2013
 Business System Administration Analyst
 Configured Updates for Home Lending Originations technology platforms for Retail and
Consumer Direct
 ER Releases and Sprint releases following agile methodology
 Analyzed existing configuration to ensure operational efficiency and make recommendations
for improvements.
 Advocate for the business and user community, endeavoring to meet the goals of each project
while
designing the optimal user experience.
 Work with Technical Support, Testing teams, and Lines of Business.
JPMorgan Chase & Co., Columbus, OH 2011-10/2012
Senior Operations Analyst: Testing Team-Loan Administration

2.  Performance Highlight: Project UNO
 Merged 3 servicing systems into one system. Started 11/2010 and completed 10/1/2011
o Coordinated and created test scripts for Lines of Business and Off-Shore Profile Testing
o Coordinated, created test scripts, and tested the following:
 Uno_Testing Trial 1
Uno_Testing Trial 2
Uno_Testing Service Release
Uno_Testing Passport Testing
Uno_Testing Procedure Testing
Uno_Testing Profile Testing
 Project Management
o Project Uno
o IST ELI releases release with Technical Support
o UAT ELI releases with Technical Support and Lines of Business
o IST Testing New Seller release with Technical Support
o UAT Testing New Seller release with Technical Support and Lines of Business
o IST Testing New Product release with Technical Support
o UAT Testing New Product release with Technical Support and Lines of Business
 Designed, develop, and implement test scripts utilizing the business requirements documentation
required by the Lines of business or Business Analysts
 Strong knowledge of Agile Methodology
 Assisted with application developers to identify, test and resolve issues
 Assisted in designing and ensuring overall integrity of the testing strategy
 Coordinate components, system and documentation testing with the Lines of Business and Technical
Support
 Analyzed and revise testing sequence and scope/business requirements based upon the results or product
design
 Front-line Technical mapping and database support within the Line-of-Business and Technical Support
 Facilitated resolution and communication of cross-application/organization issues and decisions
 Auditing/QA
 HP Mercury Quality Center-Complete Exposure
 Graduate of Columbus Leadership Program.
 Coordinate and facilitate Women and Money series based on the book by Suze Orman
 Worked with Corporate Human Resources Talent Sourcing & Development on virtual
training/classroom training for Customer Care
JPMorgan Chase & Co., Columbus, OH 2008-2011
Senior Lead Operations Specialist: Co-Issue Loan Transfer-Loan Administration
 Knowledge of Federal and State regulations as well as investor guidelines.
 Adhere to legal, regulatory, and bank policies/procedures
 Built an effective interpersonal relationships with internal and external business partners, management,
and subordinates, and collaborated with others to enhance the effectiveness of this area
 Created Audits for inbound and outbound DQ process
 Created queries and reports necessary to support management request
 Exceptionally well-organized with a track record that demonstrates self-motivation, creativity, and
initiative to achieve both personal and corporate goals
 Assisted with Special Projects with other Line-of Business
 Streamlined and strengthened programming issues for database and/or seller data file issue
 Front-line Technical mapping and database support within the Line-of-Business
 UAT Testing and testing scripts
 Conducted a metrics on Mailing Address (MAS1/ADD2 and CCW) and projected that Chase spends
approximately $655,200 in sending out returned mail for incorrect mailing address.
 Develop, implement specific procedures and operational guidelines to ensure maximum effectiveness
and efficiency of services
JPMorgan Chase & Co., Columbus, OH 2006-2008
Senior Operations Specialist: PMI Department

3.  Conducted a job task with General Audit Department on a 6-week Federal/State high-level loan audit on
Homeowner Protection Act.
 Maintain Federal and State reports on a daily basis (These are required to comply with The Office of Comptroller
of the Currency and federal and state guidelines)
 Verified and decided if loans follow federal/state guidelines to be reinstated or terminated on a daily basis.
 Collaborate with management on normal operating procedures to ensure that processes are executed on a daily
basis.
 Establish and maintained business relationships with Chase vendors to ensure customer satisfaction.
 Conducted a metrics on Uninsured Loans decreasing the Uninsured Reserve Funds by 6.87%-a savings of
500,000.
DANAE L WASSINGER
502 Firewood Lane, Galloway, OH (614) 582-7129 Cell
Penn Station East Coast Subs, 1491 E. Dublin/Granville, Columbus, OH 43229 2001-2004
General Manager
 Perform daily, weekly, monthly reconciliation of transferred funds.
 Perform all cash flow calculations and compare figures to remittance reports.
 Executed daily reconciliation, weekly and monthly budget for profit and labor control.
 Supervised, manage, and trained 30-person staff.
 Wrote schedules to adhere to Penn Station East Coast Subs labor guidelines.
 Wrote and implemented a Penn Station East Coast Subs training manual to be used in the Columbus Market.
 Worked directly with advertisers to significantly increase sales in the Columbus Market.
Bob Evans Restaurant, Niagara Falls, NY-transferred Columbus, OH 43228 1993-2003
Corporate Trainer/Server
 Organized and executed material for training seminars and new restaurant openings.
 Served an average of 40+ guests a day, five times a week, taking and delivering orders while maintaining strong
customer service and quick table turnover to increase business revenue.
 Managed daily cash receipts on an average of $500 plus gratuities, determining appropriate share levels with other
staff and dividing gratuities equitably.
EDUCATION
 Sigma Beta Delta National Honor Society for Business, Management, and Administration 2015
 Completing BS degree in Leadership and Applied Management Studies from Franklin University 2016
 Onbase Workflow Configuration Certification 2/28/13
 Onbase System Administration Configuration Certification 2/14/2013
 CompTIA Project+ Certification 3/2012
 SLQ certification level 1 and 2 8/2011
 Niagara College 1990-1992
 Associate Degree-Computer Science/Information Processing
PROFESSIONAL INVOLVEMENT AND AWARDS
 Team Member of the year 2013 (prior going into management)
 Area Governor of JPMChase Toastmasters 7/1/2012-6/30/13
 Toastmaster-President 7/1/2011-6/30/12
 Toastmaster-Vice President of Education 2009-2011
 Graduate of Columbus Leadership Program (CLP) 6/2009
 Loan Administration “Wall of Fame” 2011 Top Achiever Award
 In the Spotlight Award for April 2010
 In the Spotlight Award for August 2010
 In the Spotlight Award for December 2010
 In the Spotlight Award for March 2009
 In the Spotlight Award for June 2009
 In the Spotlight Award for October 2009

4.  Core Servicing “Wall of Fame” 2008 Top Achiever Award