1. Ivy Monique Wright
3110 Braddock Drive, Fayetteville, North Carolina 28301, (910) 366-0439
PROFESSIONALSUMMARY
Anenthusiastic, highly accomplished and innovative clerical professional withdemonstratedsuccessful administrative
and sales experience, bothfrom running an office to support to sales management. Results-oriented, new hire orientations
and applicationsessions.Skilled instaff supervisionand training, excellent customer relations,and strategic planning.
Polished communication, presentation,negotiation, and problem solving skills.
EDUCATION
CAPITOL ASSOCIATED INDUSTRIES, INC. LEARNING AND DEVEOPLMENT CENTER, Raleigh,NorthCarolina
HumanResources CertificationInstitute
Essentials of HRCertification (April 2010)
*16.5 General HRCI Credits
* 1.5 CEU Credit
Human Resources Assistant Certification(March2009)
*11 General HRCI Credits
* 1 CEU Credit
FAYETTEVILLE STATE UNIVERSITY, Fayetteville,North Carolina
Bachelorof Arts Degree – Major: Visual Arts, ConcentrationinGraphic Design(Pending)
Bachelorof Science Degree – Major: Biology (Pending)
*110 Total Credit Hours
Type WPM: 45
FAYETTEVILLE TECHNICALCOMMUNITY COLLEGE,Fayetteville,NorthCarolina
Food and Beverage Certificate (Fall 1998)
EXPERIENCE
Pepsi Bottling Ventures, Garner, NorthCarolina October 2011- Present
Transportation Planner
 Work with the Supply ChainDepartment to obtainFull Goods and Raw Material schedulesnecessary to meet
daily/weekly deployment and productionrequirements.
 Create a total transport schedule forPBV thatintegratesall Raw Material and Full Goods requirements(suchas
pickups and deliveries) withinthe TransportationSchedule.
 Work with the PBV employees and external carriers to create a schedule of trucks using PBV drivers along with
outside carriers to fulfill the PBV TransportationSchedules.
 Work withexternal customers corporate purchasing agentsto collect orders forexisting products and ensuring
new product introductions.
 Establishes relationshipswithcustomer receiving departments andstore managementat multiple accounts.
 Work withcustomers receiving departmentsto schedule delivery appointments,reverse logistics of product,
and tonnage at multiple accounts.
 Directs and manages the movementof product withinPBV,to ensure delivery executionof customer’s orders.
 Coordinates and communicateswithPBV personnel, third partycarriers, and contract hauling to satisfy PBV
daily transport and delivery demands.
 Collects, analyzesand reports onDelivery Metrics forthe departmentto ensure external and internal customer
performance and satisfaction.
 Use Microsoft Office: Word,Excel, PowerPoint, Publisher, and Outlook
Pepsi Bottling Ventures, Garner, NorthCarolina December 2008-October 2011
Eastern Division Human Resources Administrator
 Perform administrative responsibilitiesforRMS – Recruitment Management System (jobposting, tracking,
scheduling, and communicationwithhiring managers foreight locations, Garner, Fayetteville, ElizabethCity/
Manteo, Wilmington, Lumberton, Rocky Mount,Goldsboro,and Conway,S.C.)
 Process New Hires (background, drug testing, physical ability test, benefit enrollment, issue ID badges, door
cards, etc.)

2.  Reports, files, and ensures proper paper work forWorkers Compensationclaims, Short-term disability, FMLA,
and OSHA logs
 Maintain employee personnel files, medical files, background files and DOT files
 Ensures and tracks required safety training forall employees
 Coordinates random drug testing forthe facility
 Provides general HR administrative duties (Unemploymentclaims, documentretrieval, Employee Statusforms,
service awards, Kronos administration, switchboard relief, payroll distribution)
 Perform other duties as assigned
Pepsi Bottling Ventures, Fayetteville, North Carolina August 1999 - December 2008
Central Dispatcher for the Southern Division, Roadnet / Fleetloader Power User, PBV Select Captain
 Accept writtenand called inorders from merchandisers, pre salesmenetc.
 Use Microsoft Office: Word andExcel, Micrographix, Terminal Service Client, and TransportationSuites:
Roadnet and Fleetloader Programs
 Set up bulk and cold bottle routes forseveral large accounts forFayetteville and surrounding areas
 Make sure that all orders are ordered in a full pallet layer by package type
 Assure that all the customer codes correspond withthe accountname
 Manually make pallet cardsforthe bulk rig drivers and warehouse personnel
 Schedule all bulk drivers, and keep up withtheir vacations, personal days, holidays, etc.
 Onpremise contact personforall merchandisers, Territory SalesManagers,Bulk Rig Drivers, and Weekend
merchandisers, and Delivery Specialist
 Call third party customers (Sam’sClub, Carolina Quality Snacks,CanteenVending) and take their orders for
next day delivery
 Palletize all cases inthe inthe Fleetloader program daily
 Gained PC Anywhere access forthe EasternDivision
 Create banners forspecial events orpromotions
 Freehand 6 or 8 foot banners forlarge accounts
 Make POP labels formerchandisers using Avery Label Pro and Micrografixprograms
 Designspread sheets uponrequest
 Meet scheduled request deadlines
 Schedule and set up applicationsessions forthe plant to have anactive applicantpool
 Applicationreview screening
 Administer Personal Profile Examsmonthly
 Retrieve Personal Profile Exams results
 Send out letters to all applicantsontheir status
 Maintaina applicant flow log of all applicants, eligible and ineligible
 Set up and maintainnew hire packets fornew employees
 Distribute uniforms andhandbooksto new hires
 Order uniforms and receive them as needed
 Maintaina uniform control sheet onall employees
 Set up scheduled drug test,physical ability testand DOT physicals
 Organize office operations
 Oversee multiple projects
Gap, Incorporated, Fayetteville, North Carolina October 2000 – December 2004
Sales Associate
 Help customers make a decisiononitems to purchase
 Let customers into the fitting rooms to try onitems
 Cash, Check, and Credit card handling
 Retail inventory
 Set up fornew retail items
 Suggestive selling
 Have won several in store incentives forhigh specific merchandise sales
O’Charley’s Restaurant,Fayetteville,NorthCarolina November 2000 - January 2002
E.T.E. Server Trainer, Server
 Trainnew servers in a three day follow shift
 Teachnew servers how to use the touchscreenSquirrel computer layout
 Familiarize the menu to new employees
 Suggestive selling

3.  Took orders and delivered food and beverages, satisfied questrequests
 Cashand Credit card handling
Joe’s CrabShack,Fayetteville, NorthCarolina July 1998 – July 1999
Front of the House Manager, Concept Manager, Kitchen Manager
 Hire, train, and schedule kitchen, host, server, and bus personnel; Organized hostess stand
 Oversaw the concept team, developedcontests and incentives, created new ideas forthe staff andmade up
dance routines
 Motivated the staff to ensure their excitement and provide and energy filled environment of funand
entertainment forthe customers
 Made frequent table visits, ensuring customer satisfactionand a great dining experience
 Created anupbeat atmosphere to make the experience different from any other
 Handled and tracked gift certificates
 Cash, and Credit card handling; handling of large sumsof money; made frequent bank deposits
 Verified server and bartender ending cashout receipts
 Logged and tracked all compsand voided items
 Retail inventory and handling procedures
 Cleaning program including sanitationof exterior, patio,and restrooms
 Maintainemployee personnel files
 Entered nightly numbers fordaily sales
 Expedited food outto the servers, and bartenders fortheir customers attables, onthe patio, andat the bar
 Weekly onhand food inventory
 Nightly on hand meat and seafoodinventory
 Monthly alcohol inventory
 Ordered and received seafood, produce, bread,and alcohol
 Had to meet deadlines for ordering and opening the store eachday.
 Use Microsoft Office: Word andExcel, Micrographix, Terminal Service Client, and TransportationSuites:
Roadnet and Fleetloader Programs
HUMAN RESOURCESPROFESSIONALDEVELOPMENET COURSES
CAPITOL ASSOCIATED INDUSTRIES, INC. LEARNING AND DEVEOPLMENT CENTER
2900 Highwoods Boulevard,Raleigh, NorthCarolina 27604, (P)919-878-9222, (F) 919-872-6599
https://www.capital.org
HumanResources CertificationInstitute
HumanResources Boot CampII Program- Intermediate Level (May 2011)
*5.5 General HRCI Credits
*.5 CEU Credit
HumanResources Boot CampI Program-HRIntroductory Level (May 2011)
*5.5 General HRCI Credits
*.5 CEU Credit
HumanResources Training (July 2009)
Inspiring Employee Motivation
*2.75 Strategic HRCICredits
*.50 CEU Credits
HumanResources Training (July 2009)
Projecting a Positive Professional Image
*.25 CEU Credits
Microsoft Office Excel Certification(July 2009)
*.25 CEU Credits