Pamela J. Everts has over 10 years of experience in customer service, sales analysis, project management, and accounting roles at Pfizer. She has strong organizational, communication, and problem-solving skills. Everts holds a BBA in Business Administration with a Finance specialty from Davenport University.
•Take phone and email orders from internal and external customers nationwide.
•Enter all toner orders into the database.
•Expedite orders in a time sensitive manner.
•Research any questions and follow up with clients and vendors as necessary.
•Check inventory control and notify stock control departments of orders that would deplete stock.
•Route orders to departments for filing and follow up on orders to ensure delivery by specified dates.
•Verify price, discount and shipping charges.
•Initiate purchase requisitions.
•Works with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
•Review invoices and shipping documents.
•Compiles statistics and prepares various reports for management.
•Take phone and email orders from internal and external customers nationwide.
•Enter all toner orders into the database.
•Expedite orders in a time sensitive manner.
•Research any questions and follow up with clients and vendors as necessary.
•Check inventory control and notify stock control departments of orders that would deplete stock.
•Route orders to departments for filing and follow up on orders to ensure delivery by specified dates.
•Verify price, discount and shipping charges.
•Initiate purchase requisitions.
•Works with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
•Review invoices and shipping documents.
•Compiles statistics and prepares various reports for management.
A solid background in Sales, Accounts Payable, Customer Service, and additional supervisory and training experience coupled with Human Resources and Credit underwriting.
1. 1009 Maple Meadows Ave. •Vicksburg, MI 49097•269-998-5381•Pamela.j.everts@gmail.com
Pamela J. Everts
Profile
Professional experience thriving in a fast-paced environment, demanding strong organizational, procedural
and interpersonal skills. Committed to helping others to accomplish goals while ensuring compliance with
corporate directives. Maintain customer satisfaction while contributing to the business’ success. Personable,
customer-service focused and attentive to detail. Skills include:
Strong organizational skills Adaptive team player/ motivator
Strong skills/SAP, Word, Excel, and PowerPoint Proficient in Inventory Control
Problem resolution General Accounting
Effective time management Energetic work attitude/self motivated
Advanced interpersonal communication skills Diversification/Cross Functional Operations
Professional Experience
PFIZER INC. – PFIZER CENTRESOURC E, KALAMAZOO, MI
2003-2014
Customer Service~Sales Analyst* (2011-2014)
• Maintained support for 2 sales professionals (US & Canada) in addition to Heparin shipments for Franklin.
• Accountable for processing, packing and shipping customers’ purchase orders for API materials in a
timely manner. Domestic and export processes.
• Quickly and effectively solve customer challenges-working with cross functional teams(TDRA, Special
Pkg, Warehouse, PCS colleagues).
• Maintained quality control/satisfaction records.
• Operational Excellence Project Participant/maximizing work practices to be consistent with lean
principles.
2003-2010 Kalamazoo, MI
Capital Project Analyst
• Ensure end-to-end financial management for capital project, from set-up to closure.
• Accountable for financial management of capital inventory for Chemical, R&D, Drug Manufacturing,
Distribution Centers, and Business Operatives.
• Managed Pharmacia/Pfizer Integration/Restructuring directly with Pfizer Headquarters in New York.
• Developed Project Engineering Tracking Tool significantly improving efficiencies resulting in capturing
100% of news assets.
Pharmacia Corporation Kalamazoo, MI
Fixed Asset Specialist/ Cost Assembly-Package Pricing Drug Mfg.
• Represented Finance team to automate the capital R & D request system reducing approval lead time by
71%.
• Property Accounting Representative on the SAP Implementation team for Fixed Asset Module to create
system automation of assets from Procurement module reducing errors and improving efficiencies.
Education
2. Davenport University, Grand Rapids, MI
• BBA-Business Administration/Finance Specialty
• Alpha Sigma Lambda – National Honor Society
