Neil Fulton has over 25 years of experience in customer service and technical support roles across various industries. He currently serves as the Senior Director of Customer Service Theatre Lead for EMC Corporation, where he is responsible for global customer satisfaction and support operations. Previously, he held several director-level positions where he improved customer support functions through initiatives like streamlining processes, implementing metrics and reviews, developing training programs, and building high-performing teams. Fulton has a track record of successfully leading technical support organizations, optimizing operations, and driving revenue growth.
Neil Fulton has over 30 years of experience in customer service and technical support roles across various industries. He currently serves as the Senior Director of Customer Service Theatre Lead for EMC Corporation, where he manages a team of 300 technical support engineers. Previously, he held several director-level roles at ProBusiness Corporation and 3Com Corporation, where he was responsible for strategic direction and operations. Fulton has a track record of strengthening customer service through process improvements, team leadership, and budget management. He also stays active as an instructor and consultant.
Shannon K. Watson is a program management professional with extensive experience leading global programs and technology services implementation projects for Fortune 100 companies. She has a background in project management, vendor management, technical delivery consulting, business leadership, and business advisory roles. Her core competencies include project management, vendor management, technical delivery, business leadership, and business advisory. She has experience in industries such as healthcare, manufacturing, transportation, food and beverage, utilities, government, financial services, and pharmaceuticals.
This document provides a summary of Shaheen Salaria's professional experience including over 20 years in management roles focused on operations, sales, business planning, technology roadmaps, and customer relationship management. Current role is a Senior Principal Technical Account Executive at Oracle where responsibilities include ensuring customer success, developing strategic plans, and managing customer relationships.
Neville Carson is a business professional with over 15 years of experience in technical product management, product development, project management, and digital content management at AT&T Corporation. He has a proven track record of successfully managing complex projects and cross-functional teams. Carson is skilled in fostering cooperation, simplifying complex topics, and delivering on organizational objectives. He holds a MBA from Kennesaw State University and certifications in project management.
Thomas Pfeiffer is an experienced IT management professional with over 30 years of experience in project management, information systems management, and consulting. He has expertise in a wide range of technologies and industries such as insurance, banking, manufacturing, and healthcare. Pfeiffer holds a Bachelor's degree in Management and Computer Systems and is currently a senior project management consultant.
Mr. Alan Heintzelman has over 30 years of experience in program management, systems integration, consulting, and business development. He is currently a Senior Account Executive at ImageSoft responsible for software and services solution sales in the public sector in the Northeast US. Prior to this, he had a successful 19 year career at IBM leading complex projects, managing client accounts, and repeatedly exceeding sales quotas in both the financial services and public sectors. He has a proven track record of establishing new business, growing accounts, and delivering profitable results for clients.
David Hanson has over 25 years of experience in recruiting, project management, and business consulting. He is currently a Solution Architect and Senior Business Consultant at ADP, where he consults with enterprise clients to develop human capital management strategies. Previously, he held several project and program management roles at AT&T, managing multi-million dollar budgets and teams of 10+ people. Hanson has a bachelor's degree in business and is a certified PMP.
Gery Petrof is an experienced IT project manager with over 20 years of experience managing projects and allocating resources. He has expertise in managing multiple projects simultaneously and driving solutions in fast-paced environments. Currently, he runs his own freelance photography business and has previously held project management and director roles at various companies, demonstrating strengths in areas such as strategic planning, budgeting, and team building.
Neil Fulton has over 30 years of experience in customer service and technical support roles across various industries. He currently serves as the Senior Director of Customer Service Theatre Lead for EMC Corporation, where he manages a team of 300 technical support engineers. Previously, he held several director-level roles at ProBusiness Corporation and 3Com Corporation, where he was responsible for strategic direction and operations. Fulton has a track record of strengthening customer service through process improvements, team leadership, and budget management. He also stays active as an instructor and consultant.
Shannon K. Watson is a program management professional with extensive experience leading global programs and technology services implementation projects for Fortune 100 companies. She has a background in project management, vendor management, technical delivery consulting, business leadership, and business advisory roles. Her core competencies include project management, vendor management, technical delivery, business leadership, and business advisory. She has experience in industries such as healthcare, manufacturing, transportation, food and beverage, utilities, government, financial services, and pharmaceuticals.
This document provides a summary of Shaheen Salaria's professional experience including over 20 years in management roles focused on operations, sales, business planning, technology roadmaps, and customer relationship management. Current role is a Senior Principal Technical Account Executive at Oracle where responsibilities include ensuring customer success, developing strategic plans, and managing customer relationships.
Neville Carson is a business professional with over 15 years of experience in technical product management, product development, project management, and digital content management at AT&T Corporation. He has a proven track record of successfully managing complex projects and cross-functional teams. Carson is skilled in fostering cooperation, simplifying complex topics, and delivering on organizational objectives. He holds a MBA from Kennesaw State University and certifications in project management.
Thomas Pfeiffer is an experienced IT management professional with over 30 years of experience in project management, information systems management, and consulting. He has expertise in a wide range of technologies and industries such as insurance, banking, manufacturing, and healthcare. Pfeiffer holds a Bachelor's degree in Management and Computer Systems and is currently a senior project management consultant.
Mr. Alan Heintzelman has over 30 years of experience in program management, systems integration, consulting, and business development. He is currently a Senior Account Executive at ImageSoft responsible for software and services solution sales in the public sector in the Northeast US. Prior to this, he had a successful 19 year career at IBM leading complex projects, managing client accounts, and repeatedly exceeding sales quotas in both the financial services and public sectors. He has a proven track record of establishing new business, growing accounts, and delivering profitable results for clients.
David Hanson has over 25 years of experience in recruiting, project management, and business consulting. He is currently a Solution Architect and Senior Business Consultant at ADP, where he consults with enterprise clients to develop human capital management strategies. Previously, he held several project and program management roles at AT&T, managing multi-million dollar budgets and teams of 10+ people. Hanson has a bachelor's degree in business and is a certified PMP.
Gery Petrof is an experienced IT project manager with over 20 years of experience managing projects and allocating resources. He has expertise in managing multiple projects simultaneously and driving solutions in fast-paced environments. Currently, he runs his own freelance photography business and has previously held project management and director roles at various companies, demonstrating strengths in areas such as strategic planning, budgeting, and team building.
Benjamin Williams provides a 3 sentence summary of his 26+ years of experience in telecommunications:
He has held roles as a Global Service Delivery Manager, RF-Transport Engineer, Project Manager, and Circuit Design Engineer with companies such as Pacnet USA, Virtus Communications, T-Mobile, and AT&T Mobility utilizing his expertise in telecommunications networks, fiber optics, customer relations, and project management. His experience includes planning, designing, implementing and troubleshooting telecommunications networks and he holds certifications in CCNA and Fiber Optic systems.
J. Karl Kook has over 20 years of experience leading project management and IT initiatives for both large corporations and small businesses. He has a track record of establishing effective project management offices and processes. Currently, he works as a project management consultant for ING Bank, where he manages infrastructure projects and helps refine the project management office. Kook has held leadership roles managing large project portfolios exceeding $20 million annually across various industries. He is adept at strategic planning, team leadership, reporting and process improvement.
David Cunningham is an experienced IT management professional seeking a new position. He has over 20 years of experience managing software projects in industries such as healthcare, pharmaceuticals, and government. Cunningham has a proven track record of delivering projects on time and within budget using various project management methodologies. He is proficient in all phases of the software development lifecycle and has experience leading teams of up to 30 people. Cunningham holds an MBA in Management and a BBA in Computer Science.
David Cyr is an experienced Financial Services executive with over 35 years of experience leading teams and implementing transformational change initiatives. He has held executive roles at Royal Bank of Canada, IBM Canada, and Canadian Imperial Bank of Commerce. Some of his accomplishments include leading the implementation of new systems to support wealth management, rebuilding application teams, and launching a new US retail banking capability. He is recognized for his ability to effectively link technology, business processes, and people to deliver significant change.
This document provides a summary of Barbara J. Montgomery's professional experience and qualifications. She has over 30 years of experience in project management, operations management, process improvement, and customer service across various roles in the financial services industry. Her core competencies include project management, operations management, process improvement, customer service, and business analysis.
Patricia Moosekian is an experienced IBM certified senior project manager with over 37 years of experience in information technology and 27 years of experience in project management. She has a track record of successfully managing large, complex projects for Fortune 500 companies. Currently, she is the project executive for IBM's electronics industry accounts, overseeing $107M in annual revenue. Her experience includes roles as a project manager, business area manager, and delivery project executive for major automotive and electronics clients.
Susan Baker has over 20 years of experience in banking management, specializing in compliance, risk assessment, audits, and operations reviews. She has successfully managed multiple bank conversions and system upgrades on time and within budget. Baker is skilled in team building, project management, problem solving, and client relationships.
James B. Noble is an executive level IT manager with over 20 years of experience developing and managing technical solutions and projects. He is seeking a new opportunity to utilize his skills in optimizing technical infrastructure, systems security, and processes. He has a proven track record of reducing costs, increasing productivity and expanding operational capabilities through strategic alignment of technical resources with business objectives.
Andrew Battisti Senior Project Manager Resume May 2015Andrew Battisti
The document is a resume for Andrew J. Battisti that highlights his experience as a senior project manager specializing in information technology. Over his 15+ year career, he has led many complex projects involving CRM data warehouse implementations, infrastructure migrations, and marketing solution developments. He is skilled in project planning, resource management, risk mitigation, and delivering projects on time and on budget.
Tressa Culbertson has over 20 years of experience as an executive assistant, office manager, and senior administrative support. She is proficient in QuickBooks, Ariba (SAP), and Peachtree software. Culbertson has a consistent record of achieving deadlines, learning new software quickly, and exercising discretion when handling sensitive data. She increases organizational profitability through process improvements, expense control, vendor negotiations, and time management. Culbertson's work history includes positions at NK Communications, FD Thompson & Co., Long Wave Inc., and Alarm Express Inc., where she took on additional responsibilities, saved companies costs through alternative suppliers and process changes, and managed staff.
David Rose has over 25 years of experience in project management and business systems roles, specializing in software implementations and system conversions. He has managed multi-million dollar projects and led teams in implementing systems such as Lawson, Kronos, and ADP. Rose has expertise in budgeting, requirements gathering, testing, and change management. He is a certified Project Management Professional and Scrum Master.
Results-driven business development leader with a unique facility of designing and implementing the business objectives that are aligned with the organizational goals. I possess the determination to deliver the performance with utmost sense of diligence.
Patricia McGrady is an experienced IT project manager and solutions architect based in Florida who has successfully led teams and complex projects across various industries, delivering on time and on budget. She has over 20 years of experience managing projects of all sizes using different methodologies and has a proven track record of improving processes, increasing customer satisfaction and driving cost savings. Her background includes positions at IBM, Office Depot, and other companies where she specialized in project management, infrastructure solutions, and managing technical teams.
Muzammil razaq program manager & strategic it consultant june 2012Muzammil Razaq
Muzammil Razaq Abdul Razaq is a Program Manager and Strategic IT Consultant with 17 years of experience managing multi-million dollar projects across various industries. He has a proven track record of delivering projects on time and under budget. Currently working as a Lead Consultant for NCS in Singapore, he has previously held roles as Head of Network Services and Development at Etisalcom Bahrain and Lead Engineer at E-Leaders Inc. in New York.
Charlotte-based, director-level strategic planner, senior project manager, and software engineer with 21 years of steadily increasing responsibility in software application development and team leadership.
Al Mateus has over 20 years of experience in IT strategy, project management, and enterprise architecture. He has managed large projects for clients in various industries and has expertise in areas such as IT strategy, enterprise architecture, project management, and IT governance. He is currently an independent consultant and has previously worked for companies such as Microsoft, IBM, and Accenture.
Donna Baker is an experienced project manager and consultant with over 20 years of experience in the telecommunications industry. She has extensive experience implementing customer support programs, managing call centers, and overseeing service delivery and provisioning functions. Baker has guided clients through all aspects of customer support and service delivery. Her background includes positions managing multi-location projects, developing tactical and long-term plans, and defining support and training models.
Bob Blaney has over 40 years of experience in business consulting, project management, financial management, and IT roles. He has extensive experience implementing ERP systems and managing complex projects. Blaney holds a MBA and multiple professional certifications in areas like project management, supply chain analysis, and IT. He has worked with many industries and companies, including IBM, HP, Fidelity, and Amergent.
Barbara Neubauer has over 30 years of experience in project management, data analysis, and compliance. She is currently a consultant and project manager at Prudential managing projects related to annuity documents. Previously she held project management and data analysis roles at Lincoln Financial Group and DST Systems.
Dawn Hayes is seeking a new position where she can apply her 18 years of experience in automotive and 7 years in hospitality industries. She has a proven track record of managing teams and projects as well as communicating vision and promoting consensus. Her skills include entrepreneurship, management, project management, problem solving, and strong communication. She holds a Project Management Professional certification and has managed many projects involving new systems, business processes, and technology while working at various financial and automotive companies. Her most recent roles were as owner of a successful restaurant and as a senior manager providing project management.
Arnie Esquivel is an IT director with over 15 years of experience leading programs and projects in various roles at AT&T. He has a track record of transforming processes to streamline work and reduce costs. Currently seeking new opportunities as an IT program management leader where he can leverage his skills in leadership, change management, and building high-performing teams.
This document contains a resume for Ini Isangedighi, who has over 15 years of experience in program management, project management, and operations management. She holds certifications in project management, Lean Six Sigma, and financial securities. Her experience includes managing global programs, leading cross-functional teams, and overseeing operational areas at various companies. She currently works as a Vice President of Program Management at LPL Financial, where she has successfully delivered several large-scale projects and programs.
Benjamin Williams provides a 3 sentence summary of his 26+ years of experience in telecommunications:
He has held roles as a Global Service Delivery Manager, RF-Transport Engineer, Project Manager, and Circuit Design Engineer with companies such as Pacnet USA, Virtus Communications, T-Mobile, and AT&T Mobility utilizing his expertise in telecommunications networks, fiber optics, customer relations, and project management. His experience includes planning, designing, implementing and troubleshooting telecommunications networks and he holds certifications in CCNA and Fiber Optic systems.
J. Karl Kook has over 20 years of experience leading project management and IT initiatives for both large corporations and small businesses. He has a track record of establishing effective project management offices and processes. Currently, he works as a project management consultant for ING Bank, where he manages infrastructure projects and helps refine the project management office. Kook has held leadership roles managing large project portfolios exceeding $20 million annually across various industries. He is adept at strategic planning, team leadership, reporting and process improvement.
David Cunningham is an experienced IT management professional seeking a new position. He has over 20 years of experience managing software projects in industries such as healthcare, pharmaceuticals, and government. Cunningham has a proven track record of delivering projects on time and within budget using various project management methodologies. He is proficient in all phases of the software development lifecycle and has experience leading teams of up to 30 people. Cunningham holds an MBA in Management and a BBA in Computer Science.
David Cyr is an experienced Financial Services executive with over 35 years of experience leading teams and implementing transformational change initiatives. He has held executive roles at Royal Bank of Canada, IBM Canada, and Canadian Imperial Bank of Commerce. Some of his accomplishments include leading the implementation of new systems to support wealth management, rebuilding application teams, and launching a new US retail banking capability. He is recognized for his ability to effectively link technology, business processes, and people to deliver significant change.
This document provides a summary of Barbara J. Montgomery's professional experience and qualifications. She has over 30 years of experience in project management, operations management, process improvement, and customer service across various roles in the financial services industry. Her core competencies include project management, operations management, process improvement, customer service, and business analysis.
Patricia Moosekian is an experienced IBM certified senior project manager with over 37 years of experience in information technology and 27 years of experience in project management. She has a track record of successfully managing large, complex projects for Fortune 500 companies. Currently, she is the project executive for IBM's electronics industry accounts, overseeing $107M in annual revenue. Her experience includes roles as a project manager, business area manager, and delivery project executive for major automotive and electronics clients.
Susan Baker has over 20 years of experience in banking management, specializing in compliance, risk assessment, audits, and operations reviews. She has successfully managed multiple bank conversions and system upgrades on time and within budget. Baker is skilled in team building, project management, problem solving, and client relationships.
James B. Noble is an executive level IT manager with over 20 years of experience developing and managing technical solutions and projects. He is seeking a new opportunity to utilize his skills in optimizing technical infrastructure, systems security, and processes. He has a proven track record of reducing costs, increasing productivity and expanding operational capabilities through strategic alignment of technical resources with business objectives.
Andrew Battisti Senior Project Manager Resume May 2015Andrew Battisti
The document is a resume for Andrew J. Battisti that highlights his experience as a senior project manager specializing in information technology. Over his 15+ year career, he has led many complex projects involving CRM data warehouse implementations, infrastructure migrations, and marketing solution developments. He is skilled in project planning, resource management, risk mitigation, and delivering projects on time and on budget.
Tressa Culbertson has over 20 years of experience as an executive assistant, office manager, and senior administrative support. She is proficient in QuickBooks, Ariba (SAP), and Peachtree software. Culbertson has a consistent record of achieving deadlines, learning new software quickly, and exercising discretion when handling sensitive data. She increases organizational profitability through process improvements, expense control, vendor negotiations, and time management. Culbertson's work history includes positions at NK Communications, FD Thompson & Co., Long Wave Inc., and Alarm Express Inc., where she took on additional responsibilities, saved companies costs through alternative suppliers and process changes, and managed staff.
David Rose has over 25 years of experience in project management and business systems roles, specializing in software implementations and system conversions. He has managed multi-million dollar projects and led teams in implementing systems such as Lawson, Kronos, and ADP. Rose has expertise in budgeting, requirements gathering, testing, and change management. He is a certified Project Management Professional and Scrum Master.
Results-driven business development leader with a unique facility of designing and implementing the business objectives that are aligned with the organizational goals. I possess the determination to deliver the performance with utmost sense of diligence.
Patricia McGrady is an experienced IT project manager and solutions architect based in Florida who has successfully led teams and complex projects across various industries, delivering on time and on budget. She has over 20 years of experience managing projects of all sizes using different methodologies and has a proven track record of improving processes, increasing customer satisfaction and driving cost savings. Her background includes positions at IBM, Office Depot, and other companies where she specialized in project management, infrastructure solutions, and managing technical teams.
Muzammil razaq program manager & strategic it consultant june 2012Muzammil Razaq
Muzammil Razaq Abdul Razaq is a Program Manager and Strategic IT Consultant with 17 years of experience managing multi-million dollar projects across various industries. He has a proven track record of delivering projects on time and under budget. Currently working as a Lead Consultant for NCS in Singapore, he has previously held roles as Head of Network Services and Development at Etisalcom Bahrain and Lead Engineer at E-Leaders Inc. in New York.
Charlotte-based, director-level strategic planner, senior project manager, and software engineer with 21 years of steadily increasing responsibility in software application development and team leadership.
Al Mateus has over 20 years of experience in IT strategy, project management, and enterprise architecture. He has managed large projects for clients in various industries and has expertise in areas such as IT strategy, enterprise architecture, project management, and IT governance. He is currently an independent consultant and has previously worked for companies such as Microsoft, IBM, and Accenture.
Donna Baker is an experienced project manager and consultant with over 20 years of experience in the telecommunications industry. She has extensive experience implementing customer support programs, managing call centers, and overseeing service delivery and provisioning functions. Baker has guided clients through all aspects of customer support and service delivery. Her background includes positions managing multi-location projects, developing tactical and long-term plans, and defining support and training models.
Bob Blaney has over 40 years of experience in business consulting, project management, financial management, and IT roles. He has extensive experience implementing ERP systems and managing complex projects. Blaney holds a MBA and multiple professional certifications in areas like project management, supply chain analysis, and IT. He has worked with many industries and companies, including IBM, HP, Fidelity, and Amergent.
Barbara Neubauer has over 30 years of experience in project management, data analysis, and compliance. She is currently a consultant and project manager at Prudential managing projects related to annuity documents. Previously she held project management and data analysis roles at Lincoln Financial Group and DST Systems.
Dawn Hayes is seeking a new position where she can apply her 18 years of experience in automotive and 7 years in hospitality industries. She has a proven track record of managing teams and projects as well as communicating vision and promoting consensus. Her skills include entrepreneurship, management, project management, problem solving, and strong communication. She holds a Project Management Professional certification and has managed many projects involving new systems, business processes, and technology while working at various financial and automotive companies. Her most recent roles were as owner of a successful restaurant and as a senior manager providing project management.
Arnie Esquivel is an IT director with over 15 years of experience leading programs and projects in various roles at AT&T. He has a track record of transforming processes to streamline work and reduce costs. Currently seeking new opportunities as an IT program management leader where he can leverage his skills in leadership, change management, and building high-performing teams.
This document contains a resume for Ini Isangedighi, who has over 15 years of experience in program management, project management, and operations management. She holds certifications in project management, Lean Six Sigma, and financial securities. Her experience includes managing global programs, leading cross-functional teams, and overseeing operational areas at various companies. She currently works as a Vice President of Program Management at LPL Financial, where she has successfully delivered several large-scale projects and programs.
The document is Jennifer Juneau's resume. It summarizes her experience over 15 years working in technology, training, customer relationship management, administration, and business roles. Her experience includes positions as a trainer, account support specialist, executive administrative assistant, loss prevention administrator, and systems administrator. She has strong skills in training and development, customer relationship management, project administration, and business administration.
This document is a resume for Alec Kornacki. It summarizes his experience as a senior business systems analyst, scrum master, product owner, and project manager. He has over 15 years of experience in business analysis, project management, product development, and people management. His background includes roles at Capital One, Dominion Virginia Power, LandAmerica, and other companies where he delivered projects on time and on budget and improved customer satisfaction and business performance.
Andrew Buck has over 20 years of experience leading technology programs and portfolios in financial services, insurance, and healthcare. He specializes in program/portfolio management, PMO leadership, and strategic technology alignment. Currently he is Vice President of the PMO at Morgan Stanley, where he manages a $200M technology portfolio and led improvements to project delivery practices. Previously he held similar leadership roles at Thomson Reuters, Standard & Poor's, and AXA Financial.
This document is a resume for Jane Evans, who has 25 years of experience in product development, finance, project management, process engineering, and business analytics. She holds a Black Belt certification in Lean Six Sigma and has worked in consulting and for companies in banking, media, and mortgage lending. Her experience includes improving processes, reducing costs, implementing new systems, and managing projects.
Eric McCaw is an IT leader with over 20 years of experience in IT operations, infrastructure, strategy, and solutions. He has a track record of optimizing corporate IT systems and architecting impactful infrastructures. McCaw most recently worked as a Senior Project Leader at AT&T Global Business Solutions, where he led a global team and increased service offerings. Prior to that, he spent 14 years at Computer Sciences Corporation in various management roles, improving processes and boosting productivity and sales. McCaw has a bachelor's degree in computer science and holds several professional certifications.
Ed O. Bridgman has over 30 years of experience leading continuous improvement initiatives using Lean Six Sigma. He has a proven track record of increasing profits and efficiency through process optimization. Bridgman holds a MBA and PMP certification. He is skilled in project management, change management, and business process engineering.
Ed O. Bridgman has over 20 years of experience leading teams and implementing continuous improvement practices like Lean Six Sigma. He is an experienced executive who focuses on customer concerns while improving productivity and profitability. He has a proven track record of successfully coaching teams to implement value-added practices. Bridgman is educated and experienced in leading projects to reduce costs, improve quality, and satisfy customer requirements.
Ed O. Bridgman has over 20 years of experience leading teams and implementing continuous improvement practices like Lean Six Sigma. He is an experienced executive who focuses on customer concerns while improving productivity and profitability. He has a proven track record of successfully coaching teams to implement value-added practices. Bridgman is educated and experienced in leading projects to reduce costs, improve quality, and satisfy customer requirements.
David Del Monaco has over 30 years of experience in various roles at Telstra including customer service, market research, product marketing, strategy and planning, project management, and operations. He has a proven track record of developing and managing high performing teams and meeting commitments to deliver outcomes. His most recent role was as General Manager of Fulfillment where he managed a team of 350 employees and achieved improvements in cycle times, revenue, and quality of service.
Chanda Monroe-Williams is a senior-level executive with over 15 years of experience in program/project management, process improvement, and strategic initiatives. She has led teams to successfully complete projects in collections, customer service, risk management, and new product development. Her background includes experience developing strategies, managing projects, and improving processes to drive business results for companies like GE Money and GAFRI. She is a certified Project Management Professional and Lean Six Sigma professional.
This summary provides an overview of Sudhakar Bonthu's professional experience:
Sudhakar Bonthu has over 24 years of experience in operations management, process management, and system implementation. He is currently the Vice President of IT Planning & Control at Northern Operating Service Pvt. Limited, Bangalore. Previously he has held leadership roles implementing ITIL practices and managing projects and teams at Satyam Computer Services and Hewlett Packard.
This document is a resume for Bryan Capritta summarizing his professional experience and education. It outlines over 10 years of experience in policy/procedure development, operations management, training, and project management, primarily in technology and customer experience roles at JP Morgan Chase. It also lists his education as a Bachelor of Arts in Mass Communication and Digital Media from the University of Central Florida.
This document is a resume for Bryan Capritta summarizing his professional experience and education. It outlines over 10 years of experience in policy/procedure development, operations management, training, and project management, primarily in technology and customer experience roles at JP Morgan Chase. It also lists his education as a Bachelor of Arts in Mass Communication and Digital Media from the University of Central Florida.
Ryan DeMolli is a business analyst with over 19 years of experience in operations and project leadership roles. He has a proven track record of driving systems and data development, execution, and technological innovations to support organizational growth and cut costs. His expertise includes project management, strategic planning, vendor relations, cost analysis, and process improvements. Currently he works as a Business Analyst III at Afni, Inc, where he creates budgets, business cases, and strategies to improve efficiencies and achieve corporate objectives.
Shveti Shah is a project manager with over 15 years of experience managing IT projects in various industries. She has experience leading projects using both waterfall and agile methodologies. She is skilled at developing project plans, managing budgets, coordinating cross-functional teams, and communicating with stakeholders. She holds an MBA and certifications in project management.
Christopher Salerno is a senior IT and business project manager with over 30 years of experience successfully delivering projects on time and within budget across various industries. He has a proven track record of managing portfolios consisting of 200 projects. Currently, he is the Department Manager at Home Depot where he leads a team in meeting $4.5M sales goals.
Christopher Salerno is a senior IT and business project manager with over 30 years of experience successfully delivering projects on time and within budget across various industries. He has a proven track record of managing portfolios consisting of 200 projects. Currently, he is the Department Manager at Home Depot where he leads a team in meeting $4.5M sales goals. Prior to this, he held several project and program management roles at companies such as American International Group, Express Scripts, and Prudential HealthCare.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
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#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
CV for Neil Fulton as of 10_2013
1. NEIL FULTON
6730 Gentry Oaks Place ▪ San Jose, CA 95138 ▪ fulton4fam@gmai.com ▪ Hm: 408.578.4090 ▪ Cell: 408.510.8895
CUSTOMER SERVICE / TECHNICAL SUPPORT PROFESSIONAL
People ~ Processes ~ Systems
Results-oriented Senior Customer Service Professional with progressive experience across diverse industries.
Excels in strategic planning, process improvement and project management, with proven ability to identify and
capitalize on opportunities to drive revenues, streamline operations, optimize working capital, and slash
operating expenses. Skilled communicator and leader with reputation for forging strong business partnerships
and motivating cross-functional teams to succeed in achieving company and personal business goals.
PROFESSIONAL EXPERIENCE
EMC CORPORTATION, Backup & Recovery Systems (BRS)
Sr. Director, CS Theatre Lead – America’s
Sr. Director, BRS/DD Global Remote Support
Sr. Technical Support Manager
11/12-Present
6/11- 11/2012
1/11 – 6/11
Position reports to the Vice President of BRS Global Customer Service
Market segment responsibility: U.S., Federal, Mid-Market and Latin America
Responsible for global customer TCE/CSAT vis-a-via global support operations and key internal constituent
interlocks.
Span of BRS-CS control covers 3 U.S.-based support organizations and nearly 300 technical support engineers
8 Month Highlights:
- Business Intelligence (Tableau): established remote support operations metrics, KPI forums and
Account Activity Dashboard
- Staffing: established resourcing practice; created global mgmt forum to track progress against plan;
and established an interlock with HR to ensure staffing awareness and global resource needs.
o Hired 70 Technical Support Engineer between Q1 and Q2 2012
o Led efforts to establish DD presence in the Draper Ut facility in support of “solutionsbased” support strategy
- Establish a BRS remote support leadership interlock across all business units.
o First meeting held in Draper, UT facility in May 2012
o Resulted in a bi-monthly leadership interlock for best practice workflow sharing
Escalations, POCs, and Federal Support
- Led the redesign of BRS’s “collaboration” strategy which includes: TSE Rotation Program; internal
collaboration tool re-launch/strategy; and TSE technology co-location across all support centers.
- Rebuilt critical support metrics, established TCE KPIs, and redesigned metrics review meeting
expanding it to include all support regions.
- Built the first ever “account level” view of a customer’s environment for proactive TCE
intervention (Account Activity Dashboard, Tableau Report)
- Supported efforts to establish critical “interlocks” with Development Engineering across all DD
technology pools such as File System, Hardware/RAID, VTL, Networking, and Troubleshooting.
- Senior member of Presales interlock contributing to the establishment of a BRS Global Services
Management Dashboard.
2. NEIL FULTON
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Page Two
Client Escalations: Senior contributor for BRS/DD “Code Red” implementation; authored global
“Executive Summary” communication tool; interlocked with field account teams during critical
DU/DL escalations for Hot Account and Critical Care.
Client visits: Deutsche Bank (NY), MLB (NY), HSBC (APJ), Citi Bank (APJ); AT&T (WA), and
Avon (NY).
Senior contributor for two global BRS Support “All-Hands” meetings targeted to update both
Presales and Remote Support teams on key work stream and functional area projects.
Organizational Development: Successfully managed through three senior management changes with
minimal retention issues.
Established critical constituency relationships with senior level managers across Development
Engineering.
Leading efforts to establish a formal “Proof of Concept (POC)” support model for all BRS
Driving efforts to build out our support for the Federal space in conjunction with efforts in Draper,
UT.
UNIVERSITY OF CALIFORNIA, SANTA CRUZ EXTENSION
Assistance Instructor – “Introduction to Organizational Development and Change”
2009 - Present
Co-facilitate presentation of core course materials; provide real-world perspectives based on past professional
organizational experiences; provide updates on course content layout/format; and supply final exam/project
feedback for grading purposes.
NEIL FULTON CONSULTING, Sunnyvale, CA
Management Consultant
2004 – 2006
Retained by Tropos Networks, the leading manufacturer of metro-scale Wi-Fi outdoor wireless routers with
$100 million in annual revenue, to formalize technical support organization. Managed and implemented phase
two of instructor led training and created new e-learning training programs. Developed and documented critical
workflow processes. Created the process for Tropos’ deployment and diagnostic server (Insight). Enhanced
internal RMA processes by filling in the gap areas. Aligned service entitlement with industry standards.
Concurrently managed three technical support engineers and two field engineers and interfaced with HP and
Motorola executives regarding vendor/service partner contracts and RFPs. Subsequently retained by Millennium
Construction Corporation, an emerging residential construction company, to participate in start-up activities.
Created company’s vision and mission statement. Developed operating and financial models.
PROBUSINESS CORPORATION / ADP, Pleasanton, CA
Vice President, Technical Services Organization, (2002 – 2004)
Senior Director, Technical Services Organization, (2001 – 2002)
Director, Technical Services Organization, (1999 – 2001)
1999 – 2004
Promoted to Vice President of Technical Services Organization for this financial administration services
provider with annual revenue of $170 million. Led strategic and operational direction of Technical Services
organization comprised of Field Operations, Client Response Center, and presales Systems Engineering team.
Restructured management, escalation, and service delivery teams. Managed 6 direct reports and 34 indirect
reports. Served on Corporate Development team overseeing post-acquisition integration activities following
ADP acquisition. Administered $6 million annual operating budget. Reported to Vice President of Operations.
-
Responsible for all strategic and tactical staffing programs/processes.
Hired new management team and successfully created and implemented a vision and mission to
provide organization focus and purpose.
Hired two administrative positions designed to identify and document all customer/client touchpoints and provide associated measurements and service level agreements.
3. -
Created comprehensive escalation process that included engineering, IT and Client Services.
Created and established a customer/client technical severity level schema used across ProBusiness.
Created individual, management and department performance norms and objectives.
Drove the creation of a formal quarterly business review program.
Authored a formal focal performance review program based upon “past sustained performance.”
Responsible for three reductions in workforce with minimal employee moral loss or loss of key
talent.
Coached and develop individual and management talent across the organization.
Successfully met all budgetary goals over 4+ years.
Aligned all monetary aspects such as salary, merit increases and incentive/bonus to mirror
yearly/quarterly review messaging eliminating pay for performance disconnects.
3COM CORPORATION, Santa Clara, CA
Director, Global Response Center, (1997 – 1999)
Group Manager, LAN and Volume Services, (1995 – 1997)
Technical Support Manager, NIC Team, (1993 – 1995)
Technical Support Manager, NOS Team, (1992 – 1993)
First Call Manager, Level 1 Support Team, (1991 – 1992)
Technical Support Engineer, 3+Share LAN Team, (1988 – 1991)
1988 – 1999
Fast track advancement based on consistent contributions to organization’s customer service and technical
support operations. Directed Global Response Center for this leading provider of businesses integrated secure,
converged network solutions with annual revenue of $7 billion. Managed 12 direct reports and 220 technical
support engineers, worldwide. Integrated Primus “knowledge base” system for intellectual property capture and
reuse. Served as senior member of CSO Executive USR/3Com integration team. Administered $20 million
annual operating budget. Reported to Senior Vice President of Customer Service.
-
Senior member of CSO Executive USR/3Com integration team.
Introduced and implemented “Outsourcing” as a strategic competitive advantage.
Integrated Primus “knowledge base” system for intellectual property capture and reuse.
Implemented a 7x24 technical support program for North America.
Implemented transaction based customer satisfaction survey.
Designed and implemented strategic support program for 3Com’ fortune 500 companies – Premier
Services.
Designed and implemented a new service organization specifically aligned to the needs of the
Small Office Home Office and Small Enterprise customer.
Developed critical feedback loop (Quarterly Business Review) with Senior Product Division
Management to transfer product quality issues and the customer service experience.
Developed technical support delivery strategy for Small Office Home Office product lines.
Developed an organization based on a vision/mission of “Feel the Customer Experience.”
Achieved a significant competitive advantage through the development and implementation of
3Com’s inaugural “outsourcing” support strategy.
Responsible for building a “Best of Class” customer service technical support team largely based
on our vision/mission of “Feel the Customer Experience.”
Increased team from 16 engineers to over 50 in less than two years while the call volume increased
ten-fold.
Built a highly efficient recruiting program, which decreased the number of days to fill a job
requisition from 30 days to less than 5 days.
Led corporate-wide staffing initiative resulting in the expansion of 3Com’s presence at local and
national job fairs.
4. NEIL FULTON
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Page Two
Designed and implemented Customer Service standards focusing on Quality Service Skills,
“Customer Care For Life” training curriculum, and interactive learning workshops resulting in an
85% approval rating from customer survey results.
Introduced transaction based customer satisfaction surveys, launched a homegrown system that had
a 48% survey response rate within 2 days of the customer transaction. Average industry
participation rate is 5 percent or less.
EDUCATION/PROFESSIONAL AFFILIATIONS/CERTIFICATIONS
University of California, Santa Cruz
San Jose State University,
West Valley College
Member,
Human Resources Management Certification (4/09 GPA 4.0)
Business Administration Courses
Liberal Arts Degree (Associates, 1987)
Society for Human Resources Management (SHRM)