DMC: Use Microsoft SharePoint Technology You Already Own to Operate Efficiently and Competitively
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This document discusses how organizations can use existing technologies like Microsoft SharePoint to more efficiently operate and compete. It promotes the benefits of visualizing key performance indicators (KPIs) through dashboards in SharePoint to improve decision making, productivity, and identify issues. The presentation provides an overview of SharePoint and its features for collaboration, content management and business intelligence. It demonstrates a sample social media dashboard and recommends a phased implementation approach for organizations.
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DMC: Use Microsoft SharePoint Technology You Already Own to Operate Efficiently and Competitively
- 1. Use Technology You Already Own to Operate Efficiently and Competitively
- 3. Key Performance Indicator Workshop
- 5. Lunch Break
- 10. Global customers with Midwest headquarters
- 12. Test and measurement automation
- 16. 2008/9 Has Been Challenging for Manufacturers Impact of Financial Crisis on Consumer Spending Manufacturers Feel Impact of Financial Crisis The manufacturing sector was hit hard by the downturn. Reduced consumer demand led to production cuts at factories. The credit crunch prompted manufacturers to hoard cash and suspend investing in new opportunities.
- 17. But Has the Tide Turned – Is the Recession Over? There is optimism that the economy has moved from recession into recovery… The U.S. economy grew at a 3.5 percent pace in the third quarter, the best showing in two years. It's the strongest signal yet that the economy has entered a new, though fragile, phase of recovery. There is a growing belief among financial experts that the recession is over. Barry Knapp, a strategist at Barclays Capital, wrote recently that the economy appears "to be in the sweet spot of a recovery.“ Gross domestic product in the third quarter is now expected to show 2.4% growth and the fact that the jobless rate fell for the first time in 15 months, suggests the worst is over.
- 18. Either Way: It’s Time to Be Lean and Prepare for Growth Bold Companies Emerge Stronger “Waiting until new demand arrives will be far too late to appropriately meet it, and we are recommending that companies start preparing for business growth now.“
- 19. It’s All About Numbers
- 20. Managing Without Numbers Sunny Day Speak, See, Hear no Evil
- 21. Managing With Numbers Busy Beaver Business Analyst
- 22. Managing With Other Techniques Squeaky Wheel Seat of Your Pants
- 23. Managing With Proven Tools
- 26. Order Fulfillment Lead Time vs. Std. Lead time
- 29. Sales Proposal Win Rate
- 30. Website Visitors
- 32. Project Status (by Budget, On-time Delivery)
- 33. Gross/Net Income
- 34. AR AgingKPI Tracking Actual Value Goal Status
- 36. Measurable
- 37. Achievable
- 38. Relevant
- 40. Defined: Change in Sales volume from month-to-month
- 41. Measured: Total of Sales By Region for all regions
- 42. Target: Increase each and every month So What's Missing?
- 44. Defined: The number of [units] rejected by quality inspection processes PLUS the number of [units] returned and classified as defective DIVIDED by the number of units produced each month. Returns will count in the month of the sale.
- 45. Measured: The ERP tracks quality inspection process rejects and returns. Data will be collected on a daily basis and rolled up for monthly comparisons. Operations will post graphs of this report in the break room by the 5th business day of each month.
- 48. Exercise: Define Your KPIs
- 50. Order Fulfillment Lead Time vs. Std. Lead time
- 53. Sales Proposal Win Rate
- 54. Website Visitors
- 56. Project Status (by Budget, On-time Delivery)
- 57. Gross/Net Income
- 58. AR Aging
- 59. Specific
- 60. Measurable
- 61. Achievable
- 62. Relevant
- 65. Islands of reports / no consolidated view of information
- 67. Trends are based upon (ad-hoc)reporting frequency
- 69. Why Are Dashboards Important? What gets measured gets done! -Tom Peters, Management Guru
- 71. Social Media Dashboard Example
- 73. SharePoint surpassed $1 Billion in sales faster than any other product in Microsoft history
- 75. User generated and user managed content
- 77. SharePoint Collaboration Team Site Example
- 82. New ability to discern patterns and trends over time
- 84. Access to near real-time information
- 85. Enhanced reporting through easy-to-use technologies
- 86. Quality, customer service and process inefficiencies are identified quickly
- 87. Monitor multiple information sourcesWhat gets measured gets done! -Tom Peters, Management Guru
- 89. Better Collaboration and Communication
- 90. Stop Big Mistakes and Loss of Critical Documents
- 92. Control Access to Sensitive Data
- 93. Structured and Efficient Business Processes
- 94. Low Total Cost of OwnershipKey Benefit: Content is User Generated and User Managed
- 97. Short in duration (~ 4 to 6 weeks)
- 99. Automate 1 or 2 dashboards with 3-5 KPIs each.Make Phase 1 Successful
- 100. Contact Us DMC, Inc. www.dmcinfo.com/sharepoint 312.255.8757 sharepoint@dmcinfo.com Rick Rietz Director of DMC SharePoint Solutions 312.386.7463 rick.rietz@dmcinfo.com
Editor's Notes
- Since 1996, DMC has been building mission-critical systems for top organizationsWe provide high-caliber engineering, software development and IT consulting servicesOur customers are located across the globe, but most are headquartered in the MidwestOur roots are in engineering, and our expertise is automation. At DMC, we hate to do manual things more than once. We are very accustomed to automating a process, automating data collection, and then automating reporting. We automate assembly lines, conveyor belts, factory floors, as well as testing and measurement.So automating dashboards was a natural fit for what we do.
- DMC is a certified member of the Control Systems Integrators Association (CSIA). DMC passed a rigorous third party audit of 200 criteria that span all aspects of business performance in the areas of:• General Management• Human Resources Management• Marketing and Business Development• Financial Management• Project Management• System Development Lifecycle• Quality Assurance Management
- Gartner:an information technology research and advisory firm
- - Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization and align with overall company goals. - Key Performance Indicators usually are long-term considerations. Their definition and how they are measured do not change often, but goal/target KPI value may change as the organization's goals change or as it gets closer to achieving a goal. - An organization that has as one of its goals "to be the most profitable company in our industry" will have Key Performance Indicators that measure profit and related fiscal measures.- There must be a way to accurately define and measure a KPI.-Keep the number of KPIs small just to keep everyone's attention focused on achieving the same KPIs. - There will be 3-5 Key Performance Indicators for the company and all the units may have 3-5 KPIs that support the overall company goals and can be "rolled up" into them. Turn the data you already collect into useful information that can drive decision-makingEnable you to extract value from existing systems with a relatively small incremental investment
- Measure increases in sales volume by dollars or units? Are returns deducted from the month of the sale or the month when returned?Target value:How much?
- Fair and Objective : Halo : Horns : Time Consuming/Pain in the NeckI recommend that managers have informal short talks once every few weeks - that's like five - ten minute how's it going talks. Hold quarterly discussions that are a bit more organized. Schedule a year end review that is really just a review. By the time the year end review happens everything should have been discussed before. No surprises.Hold ongoing communication. Forms are trivial and unimportant to the real purpose.
- - AccountabilityMatrix.- People will be motivated to be green and help others be green.
- - Use the KPIs as a carrot. Post the KPIs everywhere: in the lunch room, on the walls of every conference room, on the company intranet, even on the company web site for some of them.Show what the target for each KPI is and show the progress toward that target for each of them. People will be motivated to reach those KPI targets.
- How many people know that the data they need to measure all of their KPIs is currently being collected and is accurate?How many people have the data, but it’s stored in more than one system? 2 systems? 3 systems? More than 5 systems?
- How do you share metrics information?Restrict access? Not usually a good idea. Try to share and keep front of mind!
- How much time do you (and/or your staff) spend assembling information? Formatting information? Communicating information?What are some of the ways that you communicate company goals and KPIs?Manual approaches get in the way of accountability (difficult to share, keep measurement baselines and trends)Manual aggregation of data is tedious, time consuming and error prone Orgs have many specialized Line-of-Business (LOB) applications for decision-making and planningDifficult to monitor and manage workflow effectively
- Dashboard is not intended to replace other systems; they provide at-a-glance viewsof them. Providing real-time status on KPIs and signaling areas of possible risks or immediate action. Note that Super Green can indicate super success, but sometimes a warning sign that you could become a victim of your own success.
- VisualPatterns and Trends Over Time“Near Real Time”Show Top Peters Quote.BI has been the #1 priority for CIOs for the past four yearsGartner: The worldwide survey of 1,527 CIOs, January 14, 2009
- Additional Workflows with MOSS Standard:Approval Collect Feedback Collect Signatures Disposition Approval Records Management / Expire Documents, Content and SitesPublishing ContentMy SitesLook and FeelIT AdminSearch (out of the box)MOSS ENTERPRISEExcel ServicesBDCPerformancePointForms Server / InfoPath
- SQL Server (Line 2) can be reused, so cost might be $0 (not $6,000)MOSS 2007 Server $4,451 per serverMOSS 2007 Standard CAL $94 per user/deviceMOSS 2007 Enterprise CAL $169 per user/deviceSQL Server Standard $885 per server PLUS $162 per CALOR $5,999 per processorSingle server (SQL Express) ≤ 250 users Does not meet “high availability” bar Max Storage: ~10,000 documentsSingle server (SQL) ≤ 5,000 users Does not meet “high availability” bar Max Storage: 2,000,000+ documentsMedium farm (2 x 1 x 2) ≤ 100,000 users No single point of failure Max Storage: 2,000,000+ documentsLarge farm (4 x 2 x 2) ≤ 500,000 users No single point of failure Max Storage: 2,000,000+ documents
- Holistic view of the businessDiscern patterns and trendsCreates a sense of urgencyThings get done!
- WikisTeam sitesSearchDoc MgmtDashboards