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The leaders in visual safety

Presents

Toyota’s 8 Steps To
Practical Problem Solving
Creative Safety Supply • www.creativesafetysupply.com • 866-777-1360
No Gimmicks
Proven method over time developed by one of the
most successful companies of our time.
No frills
Simple
Lean Rooted
Kaizen Boosting
www.creativesafetysupply.com • 866-777-1360
Mind Over Matter
Facts
Data
Experience
Common Sense
Are all used to form Logical & Rational Solutions
to your organization's problems and objectives.
www.creativesafetysupply.com • 866-777-1360
What’s The Problem?
First things First...
Define what your organization considers a problem:
Any deviation from the standard
Gap between the actual condition and the desired condition
Any unfilled customer need
www.creativesafetysupply.com • 866-777-1360
STEP 1 Clarify The Problem
問題を明確にする

Decide why it is a problem
Determine the benefits to solving the problem
Consider how it fits into the business as a whole
and the effects it will have on current goals
Go SEE the problem first hand!
(Also referred to as the GEMBA Walk - see our
Gemba Walk 101 on Slideshare.net)
www.creativesafetysupply.com • 866-777-1360
STEP 2 Break Down the Problem
問題をブレイクダウンする

Time to get detailed and specific
Break down big problem into small problems
Go SEE each small problem up close!
Study & Analyze inputs & outputs of the process
Prioritize efforts based on results

www.creativesafetysupply.com • 866-777-1360
STEP 3 Set the Target
達成目標を決める

Time for Commitment
Focus turns to what is needed to complete project
How long will it take?
Set target dates that challenge staff,
but don't hinder other improvement efforts

www.creativesafetysupply.com • 866-777-1360
STEP 4 Analyze the Root Cause
真因を考え抜

Identify the factors that cause the problem
Generally more than one
Consider and address any and all potential root causes
Go and SEE root causes in person!

www.creativesafetysupply.com • 866-777-1360
STEP 5 Develop Countermeasures
対策を立てる

Teams develop countermeasures to remove
root causes
Develop as many as possible that directly
address root causes
Narrow down to most practical and
effective based off your target

www.creativesafetysupply.com • 866-777-1360
STEP 6 Implement Countermeasures
対策をやりぬ

See countermeasures through with clear detailed plan in a
timely manner
Open communication is vital during implementation
Seek ideas and feedback to see what is and isn't working
Focus on one countermeasure at a time to effectively
monitor them
www.creativesafetysupply.com • 866-777-1360
STEP 6 Implement Countermeasures (cont.)
対策をやりぬ

“Anyone who has never made a mistake
has never tried anything new.”
--Albert Einstein

Mistakes happen, it's ok!
Continue to work through the process
Persistence is key
www.creativesafetysupply.com • 866-777-1360
STEP 7 Monitor Results and Process
結果とプロセスを評価する

Some countermeasures require more than one
attempt to get right
They may need modification and adjusting
Determine if intended outcome was result of
countermeasure or a fluke
Always room for improvement in the process if you
have the tools in place to recognize them
www.creativesafetysupply.com • 866-777-1360
STEP 8 Standardize and Share Success
成果を定着させる

Set new processes as the new standard
Share results with organization
Reflect on what you've learned
Address ALL unresolved issues

www.creativesafetysupply.com • 866-777-1360
Incorporating the PDCA Deming Cycle
The Eight steps work hand in hand with PDCA
Steps 1 – 5: Planning what you're going to do
Step 6: Doing what you've planned
Step 7: Checking the results
Step 8: Act on your results to set new standard

www.creativesafetysupply.com • 866-777-1360
On to the Next One
Continuous improvement never stops
Move on to the next problem seamlessly
Continue to work towards perfection

www.creativesafetysupply.com • 866-777-1360
The leaders in visual safety

We’ve got you covered.
Creative Safety Supply works with companies both
large and small to help them with their
Arc Flash Labeling, Software and Signage needs.
We also carry a host of PDCA, Lean, 5S, 6S Kaizen,
Kanban and Continuous Improvement products.
The leaders in visual safety

call us toll-free:

1-866-777-1360
or visit us online at:

www.creativesafetysupply.com

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Toyotas 8 Steps To Problem Solving

  • 1. The leaders in visual safety Presents Toyota’s 8 Steps To Practical Problem Solving Creative Safety Supply • www.creativesafetysupply.com • 866-777-1360
  • 2. No Gimmicks Proven method over time developed by one of the most successful companies of our time. No frills Simple Lean Rooted Kaizen Boosting www.creativesafetysupply.com • 866-777-1360
  • 3. Mind Over Matter Facts Data Experience Common Sense Are all used to form Logical & Rational Solutions to your organization's problems and objectives. www.creativesafetysupply.com • 866-777-1360
  • 4. What’s The Problem? First things First... Define what your organization considers a problem: Any deviation from the standard Gap between the actual condition and the desired condition Any unfilled customer need www.creativesafetysupply.com • 866-777-1360
  • 5. STEP 1 Clarify The Problem 問題を明確にする Decide why it is a problem Determine the benefits to solving the problem Consider how it fits into the business as a whole and the effects it will have on current goals Go SEE the problem first hand! (Also referred to as the GEMBA Walk - see our Gemba Walk 101 on Slideshare.net) www.creativesafetysupply.com • 866-777-1360
  • 6. STEP 2 Break Down the Problem 問題をブレイクダウンする Time to get detailed and specific Break down big problem into small problems Go SEE each small problem up close! Study & Analyze inputs & outputs of the process Prioritize efforts based on results www.creativesafetysupply.com • 866-777-1360
  • 7. STEP 3 Set the Target 達成目標を決める Time for Commitment Focus turns to what is needed to complete project How long will it take? Set target dates that challenge staff, but don't hinder other improvement efforts www.creativesafetysupply.com • 866-777-1360
  • 8. STEP 4 Analyze the Root Cause 真因を考え抜 Identify the factors that cause the problem Generally more than one Consider and address any and all potential root causes Go and SEE root causes in person! www.creativesafetysupply.com • 866-777-1360
  • 9. STEP 5 Develop Countermeasures 対策を立てる Teams develop countermeasures to remove root causes Develop as many as possible that directly address root causes Narrow down to most practical and effective based off your target www.creativesafetysupply.com • 866-777-1360
  • 10. STEP 6 Implement Countermeasures 対策をやりぬ See countermeasures through with clear detailed plan in a timely manner Open communication is vital during implementation Seek ideas and feedback to see what is and isn't working Focus on one countermeasure at a time to effectively monitor them www.creativesafetysupply.com • 866-777-1360
  • 11. STEP 6 Implement Countermeasures (cont.) 対策をやりぬ “Anyone who has never made a mistake has never tried anything new.” --Albert Einstein Mistakes happen, it's ok! Continue to work through the process Persistence is key www.creativesafetysupply.com • 866-777-1360
  • 12. STEP 7 Monitor Results and Process 結果とプロセスを評価する Some countermeasures require more than one attempt to get right They may need modification and adjusting Determine if intended outcome was result of countermeasure or a fluke Always room for improvement in the process if you have the tools in place to recognize them www.creativesafetysupply.com • 866-777-1360
  • 13. STEP 8 Standardize and Share Success 成果を定着させる Set new processes as the new standard Share results with organization Reflect on what you've learned Address ALL unresolved issues www.creativesafetysupply.com • 866-777-1360
  • 14. Incorporating the PDCA Deming Cycle The Eight steps work hand in hand with PDCA Steps 1 – 5: Planning what you're going to do Step 6: Doing what you've planned Step 7: Checking the results Step 8: Act on your results to set new standard www.creativesafetysupply.com • 866-777-1360
  • 15. On to the Next One Continuous improvement never stops Move on to the next problem seamlessly Continue to work towards perfection www.creativesafetysupply.com • 866-777-1360
  • 16. The leaders in visual safety We’ve got you covered. Creative Safety Supply works with companies both large and small to help them with their Arc Flash Labeling, Software and Signage needs. We also carry a host of PDCA, Lean, 5S, 6S Kaizen, Kanban and Continuous Improvement products.
  • 17. The leaders in visual safety call us toll-free: 1-866-777-1360 or visit us online at: www.creativesafetysupply.com