1. 4 of The 7 Problem Solving Tools Agustini West Coast University
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5. Example Causal Table: Possible Causes of Long Wait Time · lack of automation of procedures · outdated methods Procedures take too long insufficient capacity for number of users Limited space · users don't respect turns · users don't bring ID cards · users don't keep appointments Lack of user cooperation disorganization of the files · complicated storage methods · complicated procedures Too much paperwork · staff member has a second job · staff member must complete domestic chores before coming to work · staff member experiences unexpected delay in getting to work Staff arrives late to work Root Cause Immediate Cause
9. Example User Flow Chart, Registration Process, Santa Rosa Health Center
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12. Example of a checklist: Did you take the patient's blood pulse? Did you take the patient's blood pressure? No Yes Did you weight the patient? No Yes Did you take the patient’s temperature? Patient’s Clinical File #: Profession : Name of Provider : Place: Hour : Date :
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