1. CORRINE BARTHOLOMEW CUSTOMERSERVICE ACCOUNT MANAGER
610-656-6268  corrinebartholomew406@gmail.com 406 Rhoads Ave  Boyertown, PA  19512
Innovative executive and resourceful leader with 35+ years of manufacturing & distribution experience with
outstandingexpertise in supplier management, sourcing, product development and supply chain. Analytical professional
skilled in account management and customer service with highly competitive department leadership, employee
development, organization, planning & scheduling and implementing efficient workflows of multiple projects. Proven
ability to drive synergies across independent business units. Results-oriented with exceptional talent for identifying
opportunities for increasing profitability and bringing new products to market. Extensive international experience
managing relationships with suppliers to drive positive change, comprehensive business approaches and enhanced
profitability. Areas of Expertise include:
✓ Strategic Planning & Forecasting ✓ Quality & Performance Improvement ✓ Revenue & Profit Growth
✓ Business Development ✓ Relationship Building ✓ Project Management
✓ Management & Staff Development ✓ Process Reengineering ✓ Problem Resolution
MANUFACTURING / DISTRIBUTION PROFICIENCIES
Leadership: Situational Leadership | Effective Communications & Writing Training | Team Building
Analytical Problem Solving | Conflict Resolution | Sales and Customer Service Training
Process Improvement: Lean Manufacturing | Continuous Process Improvement Applications (6S, Six Sigma, Kaizen,
KANBAN Inventory Process Control, Total Quality Management & Root Cause Analysis)
Compliance: Labor Law | HR Policy & Code of Business Conduct | Ethics Compliance Training
Workplace Harassment & Substance Abuse Awareness | Prevention | Diversity, etc.
Safety &
Environmental:
Safety (OSHA Compliance) & Hazardous Materials (MSDS, HAZMAT and Waste/Spill Handling)
Ergonomics | Hearing Conservation | Machine Guarding | Lock-Out / Tag-Out
Fire Prevention & Extinguishers | Personal Protective Equipment (PPE) | Emergency Evacuation
Systems: MS Office (Word, Excel, Outlook & Explorer Plus) | Business Data Management
EXPERIENCE & NOTABLE CONTRIBUTIONS
QUAD/GRAPHICS (formerly known as “Brown Printing Company”)  East Greenville, PA  1980 – 2016
A 400 employees / 425K sq. ft. division, formerly owned by Brown Printing and acquired in 2014 by Wisconsin based,
Quad/Graphics, the international, $4.8B Sales commercial printer.
ACCOUNT MANAGER | CUSTOMER SERVICE REPRESENTATIVE | SHIPPING SCHEDULER  1990 –2000 |2008 - 2016
Played a key role as principal company liaison for multiple publishers, direct marketers and leading retailers-support.
Planned, prepared, organized and managed accounts, multiple & varied editions and regional versions in a high -volume
business consistently meeting critical delivery deadlines. Directed the all process by organizing, planning, scheduling,
and creating manufacturing & distribution instructions along with ensured the correct paper, proofs, and customer -
supplied data & graphic art. Communicated and facilitated highly detailed and complex job-order instructions from
customersby planning, accurate data-entry, and communicatingthe job instructions/ production schedules & deadlines
and disseminating the information to the appropriate departments.
KEY ACCOMPLISHMENTS:
● Created a gimmick-book for “Time Out New York”, as requested used by Sales Force and Production Department,
resulting in successfully minimized production slowdowns and improved pricing.
● Fostered internal sales and managed customer relationships by tracking the process and conveying any issues or
concerns while seeking continuous quality and process improvements with 100% satisfaction.
● Convened and led project-specificmeetingswith department managers to establish production goals and accelerate
the resolution of emerging problems through all phases of production.

2. MANAGER, MAIL DISTRIBUTION PREPARATION  2000 - 2008
Directed and fulfilled audit reviews and developed personal rapport with customers. Successfully led, recruited,
mentored and trained a team of 13 as well as managed the daily production of mail-distribution and labelling
instructions for the production finishing, handwork & shipping departments within a two-day lead schedule date.
Operated closely with scheduling and bindery for changes in the schedule to keep the production floor running.
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CORRINE BARTHOLOMEW RESUME,PAGE 2
(MANAGER, MAIL DISTRIBUTION PREPARATION, CONTINUED)
Key Accomplishments:
● Developed and launched a quality cross training program that lowered overtime by 50% within one year with
improved efficiencies.
● Generated and taught Standard Operating Procedures for the efficient processes management of all departments.
● Led the training and implementation of DiMS planning system across all other plants for 2 years.
ASSISTANT ACCOUNT MANAGER | CUSTOMER SERVICE REPRESENTATIVE  1989 - 1990
ASSISTANT PRODUCTION FINISHING GROUP LEADER  1982  1988
DISTRIBUTION: SORTING / STACKING / PREP  1981 - 1982
PRODUCTION HANDLER  1980 - 1981
EDUCATION & TRAINING
Graduate / Diploma, Business Concentration
BOYERTOWN SENIOR HIGH SCHOOL | Boyertown, PA
Interaction Development Certificate
PADGETT/THOMPSON DEVELOPMENT CENTER