1. 4866 St. Paul Hwy.
St. Paul, OR 97137 CHRYSTAL PATSTON
(503) 989-4704
Chrystal0816@gmail.com
Dynamically Diverse Management Professional with 20+ year portfolio of success driving business and
customer requirements through analysis, project planning, functional solutions, process improvement,
leadership, communication, change management initiatives, supply chain mgmt., Customer program
management, international product fulfillment, customer service, and sales efforts. Instrumental in piloting
successful change management of software, processes, strategy implementation and vital data migration efforts
in upgrade, merger and spin-off environments. Adept at developing tools, managing resources and integrating
cross-functional departments. Trained in LEAN manufacturing methodologies. Dedicated to delivering vital
projects on time and within scope. Extensive global team training and development experience.
Expertise includes:
Change Management Training / Workforce Development & Planning /Leadership /
Business Analysis / Project Management / Process Improvements / System Implementations / Organizational
Restructuring / SOP & Policy Development / QA Testing & Software Development /
Data Migrations / LEAN Methodologies / Scheduling / Procurement / Logistics & Distribution
Supply Chain Management / Product Fulfillment Management / Customer Service Management
Professional Experience
SP Fiber Technologies/ WestRock: Production Planner / Customer Service July 2014 – Current
Manage machine production time for forecasted and actual customer demand. Responsible for the efficient yield
planning, scheduling, and coordination of production to meet customers’ delivery schedule. Coordinate
manufacturing completion times with internal and external logistics and distribution resources. Communicate
product demand for resource and materials planning. Assist sales organizations with order acceptance and
continuous updates. Provide ad hock reporting.
 Production Efficiency rate of 96% plus, maintaining top 2-3 producer ranking globally.
 On time delivery rate of 95% or better on $200M in annual sales.
Hampton Affiliates: Mill Sales Analyst July 2013 – July 2014
Analyze customer programs to develop and implement processes to effectively exceed customers’ expectations.
Review forecast for supply and demand planning. Interface with production and shipping depts. to increase on
time deliveries and decrease inventories. Support seven Mill Sales Managers in customer communication,
quoting, order entry, tracking and administration of orders. Provide analytical reporting.
 Contributed as subject matter expert of customer and business requirements for system upgrade.
 Assisted in sales management of 3.5 billion BF in annual sales.
 Increased on time delivery
 Reduced Inventory
Bridgewell Resources: International Trader Nov 2012 – July 2013
Develop new markets and product lines. Research current industry needs and price points. Develop new markets
by collecting customer requirements and sourcing materials. Reduce inventory of existing products. Manage
and support customers’ accounts. Coordinate logistics.
 Reduced inventory by 15M

WEYERHAEUSER/NORTHWEST HARDWOODS, INC., Beaverton, OR 1991–2012
National Account Program Manager 2008-Feb2012
Drive all facets of Customer programs. Research and develop compliance methods for all vendor requirement
policies. Interface with internal resources and external service providers. Manage contract administration,
material procurement, manufacturing scheduling, product replenishment, VMI reconciliation, data management .
Oversee special projects. Conduct cost analysis and Supply Chain options and prepare customer quotes.
Supervise Customer Sales Representatives.
 Introduced pilot program to implement Ecommerce mapping and interfaces, reducing administrative
time by 30 %.

2.  Acquired specifications for Global Trade Item Numbers and developed tool to build bar codes for
registering products for subscription into customers’ database.
 Developed tool and process to track all procurement and replenishment needs resulting in management
of 10 VMI locations with avg. of 7 inventory turns.
 Increased Customer Score card ranking by maintaining inventory accuracy and zero instances of
inadequate supply while keeping cash expenditure limited.
 Increased margin 3% by decreasing freight cost.
 Exceeded Audit Compliance Standards with Zero loss of VMI inventory over 3 years.
 Successfully managed transition project of business unit to new company.
International Product Fulfillment Manager 2006-2008
Led technical and cultural change management of 4 supply chain dept. realignments, 2 company acquisitions,
and 2 merged business divisions. Served as sales-focused liaison between senior management, end users, and
programmers. Charged with performing business analysis,developing project plans, coordinating resources, and
leading communications to create more aligned global sales support team.
• Mentored and trained Team Leads to assume Manager roles for 4 supply chain groups; led efforts to train
staff in interpersonal skill development.
• Integrated 4 supply chain departments: domestic customer service, transportation, export customer service,
and purchasing.
• Supervised 38-member staff across 4 states. Drove efforts to increase performance by establishing
expectations, training, and measuring performance to develop cross- functional supply chain.
• Piloted migration of 2 newlyacquired companies.Trained sales and Customerservicestaff.
• Analyzed business models. Utilized Value Stream Mapping. Point of contact for senior management.
• Led comprehensive change management program to facilitate merging of business units. Developed and
tested SOPs, processes, and training materials and coordinated training.
• Trained and migrated 13 Sales and Distribution facilities in 10 months.
Business Analyst ~ Software Conversion Lead ~ Customer Service Manager 1998-2006
Provided Sales Support Management, led global project to evaluate, recommend and implement software system
to replace legacy ERP and CRM systems. Collaborated with fellow dept. Managers to analyze and document best
practices from each function: sales, operations, material management, product procurement, production
planning, inventory tracking, shipping, importing, exporting, invoicing, customer claims, and vendor claims.
Collaborated with Programmers to document custom programming specifications. Created and tested processes
pertaining to software functionality, standard operating procedures, communication protocol, department
interfacing and reporting.
 Hired, managed performance and mentored all customer service and inside sales functions of 19-
member staff of inside sales representatives, schedulers, administrative assistants, and transportation
associates. Led recruiting, hiring, and performance evaluation efforts.
 Utilized LEAN manufacturing methodology to redesign processes, restructure roles, and generated
audit reports for SOX compliance.
 Facilitated training for 48 staff members both domestically and internationally.
Earlier Weyerhaeuser Roles
Account Representative, Assistantto Remanufacturing Division Manager
Education and Training
Almeda University, Bachelors, Business Administration
Trend Business College, Associates, Business Administration
Weyerhaeuser Leadership Institute Senior Management Training
Weyerhaeuser Human Resource & Legal Training
MBTI certified Training
Lean Manufacturing Training
Technical Skills
Excel, Word, Visio, ERP and CRM systems, Powerpoint