SlideShare a Scribd company logo

Reume

Current resume of employment history and experience.

1 of 2
Download to read offline
MARK A. BERTRAND
                                   5831 W. Campo Bello Dr. Glendale, AZ 85308
Cell: (602) 769-3444                                                          markbertrand@rocketmail.com




                                 MARKETING / SALES / PROJECT MANAGER
A dynamic, results-focused manager with an exceptional business perspective and successful experience managing
complex infrastructure projects to profitable results. Provide leadership, direction and guidance ensuring high levels
                                       of service, productivity and efficiency in:
 Social Media Marketing … Search Marketing … Marketing Analytics … Brand Recognition ... Lead Generation …
 Sales/Closing Perfection … New Business Development … B2B and B2C Quality Customer Service … Planning /
   Forecasting / Analysis ... Business Process Optimization ... Team Building / Development ... Cost Reduction /
 Avoidance ... Direct Customer Negotiations … Documentation / Tracking ... Continuous Improvement Initiatives …
                               Web Development ... Management Team Infrastructure


EXPERIENCE
       Traders Accounting, Peoria Arizona                                                     6/09 – Present
       (602) 393-3480
       Director of Marketing & Sales
       Traders Accounting is a national accounting firm focused primarily on providing services to active market
       traders (often called day-traders). In this position I am responsible for marketing and advertising to generate
       leads, the sales process to produce sales, and increase customer satisfaction for follow-up sales. This is
       accomplished be leading a team of five employees through strategic initiatives that increased the number
       and quality of leads, improved sales/closing ratio, and increased customer satisfaction. Results for efforts
       are focused and measured by total dollar value of a client, department budget performance, and net
       company profits.

       •   Establish department goals, costs, budgets, and projections.
       •   Develop and grow the social media marketing process.
       •   Designed the advertising effort and sales process to be a customer education.
       •   Manage initiatives and priorities in accordance with budget and company needs.
       •   Created internal procedures that define department objectives and protocol including job descriptions,
           training, and company standards.
       •   Worked with the management team to develop a company wide image and policies focused on
           customer retention and quality of services provided.
       •   Created and deployed two new revenue streams through new service offerings for both the existing
           clients and an expanded market reach of new consumer and business to business clients.
       •   Attracted business to business relationships that gained multiple cooperative and mutually beneficial
           projects between strategic alliance companies.


       AZ ONLINE MARKETING, Phoenix, Arizona                                                     9/99 – 3/09
       (480) 247-2577
       Program Director
       Manage programs for various clients in the development of eCommerce domains from concept through test
       and final launch. Directed a department of two managers and twelve employees in the designing and
       managing of Internet marketing campaigns including landing pages, keyword targeting, Google and Yahoo
       search marketing, social media, eMail lists, etc. Coordinated the activities of graphics designers, html code
       writers, application development including server side operations with PHP, SQL, and CGI/PERL programs,
       Flash Technology, search engine optimization experts, marketing and sales professionals. Worked directly
       with prospects and clients negotiating needs, pricing and deadlines.

       •   Develop new business relations with customers through webinars, seminars, and telephone contact.
       •   Direct and recruit a diversified team of creative talents for completely designing and implementing
           marketing and sales of eCommerce web sites.
MARK A. BERTRAND
                                                            Page 2
       Cell: (602) 769-3444                                                     markbertrand@rocketmail.com



       EXPERIENCE continued (AZ Online Marketing)
       • Created / refined business plan to integrate quality controls, milestones, metrics and risk management
          with established SOPs, maintaining efficient and profitable operations.
       • Deployed software solutions for users and company shared access with clients.
       • Provide statistical analysis/web analytics to identify effective marketing reach and modify strategies to
          increase revenues and better utilize client marketing investment.


       KYOCERA AMERICA, INC., San Diego, California, http://americas.kyocera.com/                   8/97 - 9/01
       (858) 576-2600 options:3,3,1
       Senior Staff Quality Manager / Project Manager
       Led and championed process-improvement initiatives to maintain high quality standards and consistently
       meet customer requirements, contributing to continued revenue growth.
       • Selected to spearhead quality systems implementation project, employing statistical applications and
           resources, as well as internal measures and metrics, to successfully increase efficiency and productivity
           in each business unit / profit center.
       • Assessed / identified technical / engineering needs of five business units, establishing and galvanizing a
       representative team to complete project ahead of schedule and under budget.
       • Worked directly with customers to identify causes of quality defects, following through to effect process
           changes, which reduced cost of quality more than $20K per month.
       • Designed and introduced effective process changes including control plan development, and division-
       wide applications of failure modes and defect analyses.


       UNITED TECHNOLOGIES, INC., Hartford, Connecticut, http://www.utc.com/                        7/89 - 8/96
       (800) 367-5690 X10424
       Program Manager
       Designed and implemented systems for improving quality of supplier-provided products, reducing quality
       defects 83%, lead times as much as 40% and inventories 43%.
       Continuous Improvement Manager
       In a project manager capacity, implemented efficiency methods which reduced operational costs, improved
       production time and increased employee participation in quality and cost-control efforts.
       Process Engineer
       Managed process and materials planning for profitable production of components and assemblies for the
       Sikorsky Helicopter Division.


EDUCATION
     California State University, San Marcos, California (1997 - 1998) (760) 750-4000 http://www.csusm.edu/
     Master’s Program MBA (Marketing & Leadership)

       Boston University, Boston, Massachusetts (1993-1994) (617) 353-4636 http://www.bu.edu/offices/all/
       Master’s Program MS (Mathematics & Statistics)

       Embry Riddle University, Daytona, Florida (1982-1986) (386) 226-6030 http://www.erau.edu/db/records/index.html
       B.S. - Aeronautical Engineering

       PROFESSIONAL DEVELOPMENT through Qualpro (800) 500-1722 http://qualproinc.com/
•      Advanced Process Improvements with Statistics
•      Advanced Experimental Designs
•      MVT Designed Experiments

Recommended

Minehart_Jason_resume092116
Minehart_Jason_resume092116Minehart_Jason_resume092116
Minehart_Jason_resume092116Jason Minehart
 
Ray hagen ppt for linked in feb 2014
Ray hagen ppt for linked in feb 2014Ray hagen ppt for linked in feb 2014
Ray hagen ppt for linked in feb 2014Ray Hagen
 
RedaZeid'sCV-Jul2015
RedaZeid'sCV-Jul2015RedaZeid'sCV-Jul2015
RedaZeid'sCV-Jul2015Reda Kilani
 
Heather Tanner Resume V.2 (1)
Heather Tanner Resume V.2 (1)Heather Tanner Resume V.2 (1)
Heather Tanner Resume V.2 (1)Heather Tanner
 
Resume of Lonnie McRorey international sales marketing product manager 2012
Resume of Lonnie McRorey  international sales marketing product manager   2012Resume of Lonnie McRorey  international sales marketing product manager   2012
Resume of Lonnie McRorey international sales marketing product manager 2012Lonnie McRorey
 

More Related Content

What's hot

Beth Seaton Functional Resume Mar2010
Beth Seaton Functional Resume Mar2010Beth Seaton Functional Resume Mar2010
Beth Seaton Functional Resume Mar2010Beth Seaton
 
Dbw Support 1
Dbw Support 1Dbw Support 1
Dbw Support 1oliver524
 
Julie Detailed Resume
Julie Detailed ResumeJulie Detailed Resume
Julie Detailed ResumeJulie Heimkes
 
Resume Examples from CareerLaunch
Resume Examples from CareerLaunchResume Examples from CareerLaunch
Resume Examples from CareerLaunchJasonBrown134
 
Duane Tinklenberg base resume
Duane Tinklenberg base resumeDuane Tinklenberg base resume
Duane Tinklenberg base resumeDuane Tinklenberg
 
RES - - Kimberly Williams15 KW
RES - - Kimberly Williams15 KWRES - - Kimberly Williams15 KW
RES - - Kimberly Williams15 KWKimberly Williams
 
DelPlato Resume.R 2016
DelPlato Resume.R 2016DelPlato Resume.R 2016
DelPlato Resume.R 2016Tony Del Plato
 
Katherine Browne Resume
Katherine Browne Resume Katherine Browne Resume
Katherine Browne Resume Kathy Browne
 
Chugg Resume August 2015
Chugg Resume August 2015Chugg Resume August 2015
Chugg Resume August 2015Marla Chugg
 
PAMELA K WILLIAMS - Resume 5.22.15
PAMELA K WILLIAMS - Resume 5.22.15PAMELA K WILLIAMS - Resume 5.22.15
PAMELA K WILLIAMS - Resume 5.22.15Pamela Williams
 
Felisha_Manos_Resume_2015
Felisha_Manos_Resume_2015Felisha_Manos_Resume_2015
Felisha_Manos_Resume_2015Felisha Manos
 
Giles Travis Resume_with dates
Giles Travis Resume_with datesGiles Travis Resume_with dates
Giles Travis Resume_with datesGiles Travis
 
Carri jones resume 20170110
Carri jones resume 20170110Carri jones resume 20170110
Carri jones resume 20170110Carri Jones
 

What's hot (20)

Beth Seaton Functional Resume Mar2010
Beth Seaton Functional Resume Mar2010Beth Seaton Functional Resume Mar2010
Beth Seaton Functional Resume Mar2010
 
Dbw Support 1
Dbw Support 1Dbw Support 1
Dbw Support 1
 
Updated business development manager resume (1)
Updated business development manager resume (1)Updated business development manager resume (1)
Updated business development manager resume (1)
 
Julie Detailed Resume
Julie Detailed ResumeJulie Detailed Resume
Julie Detailed Resume
 
Resume Examples from CareerLaunch
Resume Examples from CareerLaunchResume Examples from CareerLaunch
Resume Examples from CareerLaunch
 
Duane Tinklenberg base resume
Duane Tinklenberg base resumeDuane Tinklenberg base resume
Duane Tinklenberg base resume
 
RES - - Kimberly Williams15 KW
RES - - Kimberly Williams15 KWRES - - Kimberly Williams15 KW
RES - - Kimberly Williams15 KW
 
Maria Groves
Maria GrovesMaria Groves
Maria Groves
 
DelPlato Resume.R 2016
DelPlato Resume.R 2016DelPlato Resume.R 2016
DelPlato Resume.R 2016
 
Kimberly Babula Resume
Kimberly Babula ResumeKimberly Babula Resume
Kimberly Babula Resume
 
Katherine Browne Resume
Katherine Browne Resume Katherine Browne Resume
Katherine Browne Resume
 
Resume
ResumeResume
Resume
 
Kolganova_Resume
Kolganova_ResumeKolganova_Resume
Kolganova_Resume
 
Chugg Resume August 2015
Chugg Resume August 2015Chugg Resume August 2015
Chugg Resume August 2015
 
PAMELA K WILLIAMS - Resume 5.22.15
PAMELA K WILLIAMS - Resume 5.22.15PAMELA K WILLIAMS - Resume 5.22.15
PAMELA K WILLIAMS - Resume 5.22.15
 
Resume
ResumeResume
Resume
 
dlkilgallen_2016
dlkilgallen_2016dlkilgallen_2016
dlkilgallen_2016
 
Felisha_Manos_Resume_2015
Felisha_Manos_Resume_2015Felisha_Manos_Resume_2015
Felisha_Manos_Resume_2015
 
Giles Travis Resume_with dates
Giles Travis Resume_with datesGiles Travis Resume_with dates
Giles Travis Resume_with dates
 
Carri jones resume 20170110
Carri jones resume 20170110Carri jones resume 20170110
Carri jones resume 20170110
 

Viewers also liked (14)

Conclusion
ConclusionConclusion
Conclusion
 
El diluvio global ii b
El diluvio global ii bEl diluvio global ii b
El diluvio global ii b
 
Wanda wishes final
Wanda wishes finalWanda wishes final
Wanda wishes final
 
Health and safety officer performance appraisal
Health and safety officer performance appraisalHealth and safety officer performance appraisal
Health and safety officer performance appraisal
 
A cabeça de steve jobs.v1.0
A cabeça de steve jobs.v1.0A cabeça de steve jobs.v1.0
A cabeça de steve jobs.v1.0
 
Snapshot to Photograph
Snapshot to PhotographSnapshot to Photograph
Snapshot to Photograph
 
資訊新科技發展 --氣味螢幕
資訊新科技發展 --氣味螢幕資訊新科技發展 --氣味螢幕
資訊新科技發展 --氣味螢幕
 
Burgos
BurgosBurgos
Burgos
 
AIF Moldova
AIF MoldovaAIF Moldova
AIF Moldova
 
Trabajos de la fundación manos unidas por ti 2013
Trabajos de la fundación manos unidas por ti 2013Trabajos de la fundación manos unidas por ti 2013
Trabajos de la fundación manos unidas por ti 2013
 
Plenary 10 18-12 final
Plenary 10 18-12 final Plenary 10 18-12 final
Plenary 10 18-12 final
 
Im Having A Bad Day..
Im Having A Bad Day..Im Having A Bad Day..
Im Having A Bad Day..
 
Ha02 gentleness
Ha02 gentlenessHa02 gentleness
Ha02 gentleness
 
Largest urban areas pailin mirault
Largest urban areas pailin miraultLargest urban areas pailin mirault
Largest urban areas pailin mirault
 

Similar to Reume

Ethan Frounfelker resume 12.8.2018
Ethan Frounfelker resume 12.8.2018Ethan Frounfelker resume 12.8.2018
Ethan Frounfelker resume 12.8.2018efroun
 
C C Resume 2010aug2
C C Resume 2010aug2C C Resume 2010aug2
C C Resume 2010aug2Chandarmw
 
Allison mills resume 220308
Allison mills resume 220308Allison mills resume 220308
Allison mills resume 220308Allison Mills
 
Allison Mills - Resume March 9, 2022
Allison Mills - Resume March 9, 2022Allison Mills - Resume March 9, 2022
Allison Mills - Resume March 9, 2022Allison Mills
 
J Wymer Mfg Vp Resume
J Wymer Mfg Vp ResumeJ Wymer Mfg Vp Resume
J Wymer Mfg Vp ResumeJimbo2620
 
Michael Bacon 2010
Michael Bacon 2010Michael Bacon 2010
Michael Bacon 2010mtbacon
 
Bilal Saleem 2012 Updated Cv
Bilal Saleem 2012 Updated CvBilal Saleem 2012 Updated Cv
Bilal Saleem 2012 Updated CvBILAL SALEEM KHAN
 
Elledge Resume
Elledge ResumeElledge Resume
Elledge ResumeMelledge
 
William Colstad Resume
William Colstad ResumeWilliam Colstad Resume
William Colstad ResumeBill Colstad
 
Resume Gary Williams
Resume Gary WilliamsResume Gary Williams
Resume Gary Williamswill129
 
Shannon Balliet2011
Shannon Balliet2011Shannon Balliet2011
Shannon Balliet2011saballiet
 
Mark_ Resume_Feb102015
Mark_ Resume_Feb102015Mark_ Resume_Feb102015
Mark_ Resume_Feb102015Mark Anderberg
 
Chris Mitchell Customer Experience Leader_Business Analyst 10.29
Chris Mitchell Customer Experience Leader_Business Analyst 10.29Chris Mitchell Customer Experience Leader_Business Analyst 10.29
Chris Mitchell Customer Experience Leader_Business Analyst 10.29Chris Mitchell
 
Carly (CJ) Gorka - Marketing Operations Specialist - Resume May 2023
Carly (CJ) Gorka - Marketing Operations Specialist - Resume May 2023Carly (CJ) Gorka - Marketing Operations Specialist - Resume May 2023
Carly (CJ) Gorka - Marketing Operations Specialist - Resume May 2023Carly (CJ) Gorka
 

Similar to Reume (20)

Renshaw resume (alliance)
Renshaw  resume (alliance)Renshaw  resume (alliance)
Renshaw resume (alliance)
 
Ethan Frounfelker resume 12.8.2018
Ethan Frounfelker resume 12.8.2018Ethan Frounfelker resume 12.8.2018
Ethan Frounfelker resume 12.8.2018
 
C C Resume 2010aug2
C C Resume 2010aug2C C Resume 2010aug2
C C Resume 2010aug2
 
Allison mills resume 220308
Allison mills resume 220308Allison mills resume 220308
Allison mills resume 220308
 
Allison Mills - Resume March 9, 2022
Allison Mills - Resume March 9, 2022Allison Mills - Resume March 9, 2022
Allison Mills - Resume March 9, 2022
 
J Wymer Mfg Vp Resume
J Wymer Mfg Vp ResumeJ Wymer Mfg Vp Resume
J Wymer Mfg Vp Resume
 
Michael Bacon 2010
Michael Bacon 2010Michael Bacon 2010
Michael Bacon 2010
 
Deandra Cassidy
Deandra CassidyDeandra Cassidy
Deandra Cassidy
 
Bilal Saleem 2012 Updated Cv
Bilal Saleem 2012 Updated CvBilal Saleem 2012 Updated Cv
Bilal Saleem 2012 Updated Cv
 
Resume - Abdulhameed Hatim Abdulhameed
Resume - Abdulhameed Hatim AbdulhameedResume - Abdulhameed Hatim Abdulhameed
Resume - Abdulhameed Hatim Abdulhameed
 
Elledge Resume
Elledge ResumeElledge Resume
Elledge Resume
 
Wilson d'souza resume
Wilson d'souza resumeWilson d'souza resume
Wilson d'souza resume
 
William Colstad Resume
William Colstad ResumeWilliam Colstad Resume
William Colstad Resume
 
Resume Gary Williams
Resume Gary WilliamsResume Gary Williams
Resume Gary Williams
 
Shannon Balliet2011
Shannon Balliet2011Shannon Balliet2011
Shannon Balliet2011
 
Mark_ Resume_Feb102015
Mark_ Resume_Feb102015Mark_ Resume_Feb102015
Mark_ Resume_Feb102015
 
Chris Mitchell Customer Experience Leader_Business Analyst 10.29
Chris Mitchell Customer Experience Leader_Business Analyst 10.29Chris Mitchell Customer Experience Leader_Business Analyst 10.29
Chris Mitchell Customer Experience Leader_Business Analyst 10.29
 
Carly (CJ) Gorka - Marketing Operations Specialist - Resume May 2023
Carly (CJ) Gorka - Marketing Operations Specialist - Resume May 2023Carly (CJ) Gorka - Marketing Operations Specialist - Resume May 2023
Carly (CJ) Gorka - Marketing Operations Specialist - Resume May 2023
 
Atif Resume
Atif ResumeAtif Resume
Atif Resume
 
LindseyBohm-4
LindseyBohm-4LindseyBohm-4
LindseyBohm-4
 

Reume

  • 1. MARK A. BERTRAND 5831 W. Campo Bello Dr. Glendale, AZ 85308 Cell: (602) 769-3444 markbertrand@rocketmail.com MARKETING / SALES / PROJECT MANAGER A dynamic, results-focused manager with an exceptional business perspective and successful experience managing complex infrastructure projects to profitable results. Provide leadership, direction and guidance ensuring high levels of service, productivity and efficiency in: Social Media Marketing … Search Marketing … Marketing Analytics … Brand Recognition ... Lead Generation … Sales/Closing Perfection … New Business Development … B2B and B2C Quality Customer Service … Planning / Forecasting / Analysis ... Business Process Optimization ... Team Building / Development ... Cost Reduction / Avoidance ... Direct Customer Negotiations … Documentation / Tracking ... Continuous Improvement Initiatives … Web Development ... Management Team Infrastructure EXPERIENCE Traders Accounting, Peoria Arizona 6/09 – Present (602) 393-3480 Director of Marketing & Sales Traders Accounting is a national accounting firm focused primarily on providing services to active market traders (often called day-traders). In this position I am responsible for marketing and advertising to generate leads, the sales process to produce sales, and increase customer satisfaction for follow-up sales. This is accomplished be leading a team of five employees through strategic initiatives that increased the number and quality of leads, improved sales/closing ratio, and increased customer satisfaction. Results for efforts are focused and measured by total dollar value of a client, department budget performance, and net company profits. • Establish department goals, costs, budgets, and projections. • Develop and grow the social media marketing process. • Designed the advertising effort and sales process to be a customer education. • Manage initiatives and priorities in accordance with budget and company needs. • Created internal procedures that define department objectives and protocol including job descriptions, training, and company standards. • Worked with the management team to develop a company wide image and policies focused on customer retention and quality of services provided. • Created and deployed two new revenue streams through new service offerings for both the existing clients and an expanded market reach of new consumer and business to business clients. • Attracted business to business relationships that gained multiple cooperative and mutually beneficial projects between strategic alliance companies. AZ ONLINE MARKETING, Phoenix, Arizona 9/99 – 3/09 (480) 247-2577 Program Director Manage programs for various clients in the development of eCommerce domains from concept through test and final launch. Directed a department of two managers and twelve employees in the designing and managing of Internet marketing campaigns including landing pages, keyword targeting, Google and Yahoo search marketing, social media, eMail lists, etc. Coordinated the activities of graphics designers, html code writers, application development including server side operations with PHP, SQL, and CGI/PERL programs, Flash Technology, search engine optimization experts, marketing and sales professionals. Worked directly with prospects and clients negotiating needs, pricing and deadlines. • Develop new business relations with customers through webinars, seminars, and telephone contact. • Direct and recruit a diversified team of creative talents for completely designing and implementing marketing and sales of eCommerce web sites.
  • 2. MARK A. BERTRAND Page 2 Cell: (602) 769-3444 markbertrand@rocketmail.com EXPERIENCE continued (AZ Online Marketing) • Created / refined business plan to integrate quality controls, milestones, metrics and risk management with established SOPs, maintaining efficient and profitable operations. • Deployed software solutions for users and company shared access with clients. • Provide statistical analysis/web analytics to identify effective marketing reach and modify strategies to increase revenues and better utilize client marketing investment. KYOCERA AMERICA, INC., San Diego, California, http://americas.kyocera.com/ 8/97 - 9/01 (858) 576-2600 options:3,3,1 Senior Staff Quality Manager / Project Manager Led and championed process-improvement initiatives to maintain high quality standards and consistently meet customer requirements, contributing to continued revenue growth. • Selected to spearhead quality systems implementation project, employing statistical applications and resources, as well as internal measures and metrics, to successfully increase efficiency and productivity in each business unit / profit center. • Assessed / identified technical / engineering needs of five business units, establishing and galvanizing a representative team to complete project ahead of schedule and under budget. • Worked directly with customers to identify causes of quality defects, following through to effect process changes, which reduced cost of quality more than $20K per month. • Designed and introduced effective process changes including control plan development, and division- wide applications of failure modes and defect analyses. UNITED TECHNOLOGIES, INC., Hartford, Connecticut, http://www.utc.com/ 7/89 - 8/96 (800) 367-5690 X10424 Program Manager Designed and implemented systems for improving quality of supplier-provided products, reducing quality defects 83%, lead times as much as 40% and inventories 43%. Continuous Improvement Manager In a project manager capacity, implemented efficiency methods which reduced operational costs, improved production time and increased employee participation in quality and cost-control efforts. Process Engineer Managed process and materials planning for profitable production of components and assemblies for the Sikorsky Helicopter Division. EDUCATION California State University, San Marcos, California (1997 - 1998) (760) 750-4000 http://www.csusm.edu/ Master’s Program MBA (Marketing & Leadership) Boston University, Boston, Massachusetts (1993-1994) (617) 353-4636 http://www.bu.edu/offices/all/ Master’s Program MS (Mathematics & Statistics) Embry Riddle University, Daytona, Florida (1982-1986) (386) 226-6030 http://www.erau.edu/db/records/index.html B.S. - Aeronautical Engineering PROFESSIONAL DEVELOPMENT through Qualpro (800) 500-1722 http://qualproinc.com/ • Advanced Process Improvements with Statistics • Advanced Experimental Designs • MVT Designed Experiments