1. Kimberly (Kim) R. Matterson
311 Ruidosa Downs  Helotes, TX 78023
210.369.9711 (home)  210.831.6021 (mobile)  kimmatterson@gmail.com
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Experienced professional looking for an opportunity to deliver and sustain strategic and tactical change efforts that
improve business operations as well as customer and employee satisfaction. Self-motivated performer focused on driving
and achieving results. Process-centric mindset with the ability to utilize sound business judgment and a tailored approach
to drive simplification and improvement efforts that enable desired business outcomes. Proven ability to design and
manage governance, communication and training processes to enable the achievement of organizational objectives.
Successful project manager recognized for excellent leadership, problem-solving, and cross-functional collaboration skills.
Strengths include:
 Strategic planning and governance  Communication management
 Process design and improvement  Learning solutions design
 Process integration  Website content development
 Project management and change adoption  Virtual leadership and collaboration
Education Certification
MBA University of Texas Dallas (UTD) School of Management Six Sigma Black Belt Certification - Bank of America
BS Southern Methodist University (SMU) School of Engineering Helix PLAN Facilitation Certification – Helix Group
Significant Contributions
During 25 year career with Bank of America, recognized with various awards for achievements as a manager, business advisor
and coach, project team leader, and process owner. Work ethic and commitment to quality have been instrumental in being a
successful home-office based employee for the past 13 years. Highlights include:
 Awarded one of the company’s highest honors for quality, Recognizing Excellence in Business Change in 2010, for my role as
a core team member and Six Sigma Black Belt coach for high-risk enterprise project to create a world class, global records
management program for Bank of America. Successfully coached a team of 20 in the application of process design concepts
and tools to create, implement, and sustain a records retention program in partnership with a third-party vendor. More than
2.1M cartons of information were physically transferred and consolidated, more than 60 processes were designed to ensure
chain of custody and prevent loss of documentation during transit, more than 20,000 employees were trained on new
procedures, and more than $22 million in savings in overhead was projected for the life of the contract with the new vendor.
 As a member of the company’s supplier diversity team led the design, planning, and execution of the Supplier Diversity
annual showcase from 1994 – 2002. This expo provided over 200+ minority, women, and disabled-owned business
enterprises (MWDBEs) from across the United States the opportunity to network and conduct business with more than 70
Fortune 500 corporations. Managed the process to select and award annual scholarships to MWDBEs. Designed and led the
implementation of a tracking and reporting platform and trained employees and vendors to ensure accurate capture of
spending with MWDBEs. Company spending grew from $11M to more than $400M in 10 years. The company received more
than 25 regional and national awards for its demonstrated commitment to MWDBEs. Individually honored by the Minority
Business News Texas publication with their “Women who Mean Business” award.
 Regional team member and departmental team lead for the annual United Way Campaign raising more than $959K in 2002.
Professional Experience with Bank of America
SVP, Process Design Consultant II – Operational Excellence Capabilities 2010 - Present
 Provide business partner consulting in the application of proven business process management and improvement
capabilities such as establishing effective performance metrics, evaluating process risks, establishing control plans, and
assessing customer requirements (surveys), etc. to drive operational excellence (OpEx)
 Manage governance process for selection and prioritization of continuous improvement efforts related to education,
technology, tools, web portals, and operational excellence standards
 Manage OpEx communications including content development for intranet sites and portals, marketing and brand
awareness, email communications, quick reference guides, etc. targeted to employees across the enterprise
 Develop and manage Business Process Management (BPM) learning solutions to build knowledge and skills that drive the
performance of employees towards the achievement of process management and continuous improvement goals
 Lead process improvement projects aligned to OpEx strategic objectives

2. Kimberly (Kim) R. Matterson
311 Ruidosa Downs  Helotes, TX 78023
210.369.9711 (home)  210.831.6021 (mobile)  kimmatterson@gmail.com
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SVP, Sr. Quality & Change Delivery Consultant - Global Quality & Change Delivery 2009 – 2010
 Provided process and change management expertise in support of the Global Card Services (GCS) Transformation strategy
 Collaborated on design and implementation of the GCS Transformation Program Office (TPO)
 Supported the end-to-end management of TPO strategic initiative programs and projects, including project prioritization,
adherence reporting, quality assurance reviews, and governance and management routines
 On-boarded newly hired change managers ensuring their introduction to TPO processes, management routines, resources
and tools to enable effective execution of TPO projects and programs
VP, Q&P Engineering Manager - Global Quality & Productivity 2003 – 2009
 Facilitated strategic planning process for CFO business units, including supply chain management, ensuring tactics were
actionable and metrics were key indicators of the businesses’ capability to achieve strategic goals
 Engaged in the improvement and execution of processes in support of supply chain management long-term business
objectives including business partner satisfaction, supplier management, records management, and performance
dashboards
 Lead Black Belt coach and core team member for the implementation of a world-class Global Records Management
program. The multigenerational effort involved the creation and implementation of a world-class records management
program to improve controls, security, and self-service tools while transitioning the bank’s offsite records storage function
to a new supplier for U.S. and Canadian-based businesses
 Coached and awarded Green Belt and Black Belt Six Sigma certification to more than 15 employees working on simple to
complex change efforts for various businesses throughout the company resulting in more than $25M savings for the
company
VP, Senior Change Consultant & Business Support Manager – Supplier Diversity 1993 – 2003
 Managed a team of professionals responsible for diverse administrative functions including communications, associate on-
boarding, vendor training, awards & scholarship programs, supplier expos, project coordination, and management reporting
for corporate supplier diversity strategic initiative
 Implemented policies, processes, and technology to facilitate internal adherence and external reporting of initiative results
AVP, Production Lead / Change Analyst – Technology & Operations Management Associate
Program
1989 – 1993
 Managed regional operations while actively engaged in statewide consolidation and system conversion projects
 Team leader of operational processing unit responsible for adherence to policies and procedures, continuous process
improvement, operational productivity, and employee performance management
 Project analyst responsible for identifying business requirements, developing test scripts, user acceptance testing, stress
testing, and implementation for various functional components of the technology conversion project