1. Dorlisa Rochelle Harris-Evans
10401 207th
Ave E, Bonney Lake WA 98391 206-307-4320 | rochelleevans6401@comcast.net
An enthusiastic and result-driven IT Voice Services manager, who excels at leading a geograpically diverse team, organization strategy
and project management, inspiring and steering direct reports to come up with process improvements. Over 25 years of leadership
experience planning, negotiating, and controlling supplier operations. Builds collaborative relationships with all stakeholders. Proven
track record delivering business results in a dynamic environment.
PROFESSIONAL EXPERIENCE
Engineering Operations & Technology 1998 - Present
IT Enterprise Help Desk Wireline Telecom Field Service Lead 2011 - Present
Direct manager of a team with 12 voice service field technicians performing operations for Incident, Install,
Maintenance and Move activity across all Boeing airplane Programs with an annualspend of $3M with 99% first
time quality. Partner with Finance to execute Long Range Business Plan and drive cost performance.
 Lead the execution and implementation of site optimization strategies,resulting in 35% cost reduction due
to technology advances across all sites throughout the Boeing enterprise
 Wireline Voice team supplier management Subject MatterExpert on Request for Proposal development
scorecard ratings, service level agreements and Statement of Work.
 Manage ID, access,accounts and badges of 100+ supplier personnel
Audio Conferencing, Calling Card and Long Distance Product Manager 2010 - 2011
Managed Audio Conferencing services with multiple vendors through utilization and technology evolution. To
include RFP process and transition of services between providers.
 Traveled across the Boeing Enterprise to provide on-site audio conferencing training to 75K users.
Transitioning from a managed service to a self-service model.
 Reduced audio conferencing charges by 40% on a $15M spend.
 Transitioned Calling Card Service providers to realize a savings of14%
 Managed the transition from 45K pagers to cell phones.
 Shaped team roles and responsibilities to align with the organization model.
Customer Support Service Specialist 2001 - 2010
Provided voice solutions to Boeing’s corporate offices by managing executive communication devices.
 Product managed the move to WHQ in Chicago by managing the relocation to include disconnecting
devices in the Puget Sound and transitioning to new devices
 Implemented the infrastructure and installation of 600+ telephony devices to support voice and video.
 Coordinated home telephone service for VP and C – Suite executives.
 Procured and disposed of wireless devices while keeping executive leadership updated as technology
evolved.
Office Administrator 2001 - 1997
Hired into Boeing on first assignment in the first month of service in Infrastructure Systems and Production
Integration. Supporting Director level management, as a function of Computing and Network Operations
 Managed the IT Director and 7 managers calendar, schedule, travel and expense reports
 Identified and acquired resources and requirements for successfulproject execution
Career Highlights:
 Women of Color in STEM Technology All Star Award 2016
 Initiated Boeing career as an Office administrator transitioned to a salaried level 4
 Successfully project managed the voice service build out for the relocation of Boeing’s corporate office from Puget
Sound to World Headquarters in Chicago. Relocating 75 executives to include the President and all C Suite leaders.
 Recipient of the IT Diversity Spotlight Award in 2015
 18+ year’s sales experience, consistently in top 5.
 Produce and manage Boeing Employees Parapsychology Club Conscious Wellness Expo for over 12 years with +/-
100 vendors
 State of Alaska Commendation for community service fund raising $6.2M over a 13 year span

2.  Supported an organization of 300 managers and staff members.
 Managed supplies,ordering and office material to support the organizations requirements.
 Lead Administrative Professionals team through best practices, roles, diversity and training.
David Green Master Furrier 1983 - 1996
Store manager, Buyer and Fashion Coordinator
 Retail manager and spokesperson
 Coordinated, cast and direct multiple multi-media promotions and events.
 Developed marketing solutions which increased sales volume by 40% in 3 retail locations
 Trade show planning and operation.
 Implemented computerization of $200M inventory.
EDUCATION | CERTIFICATION
UC San Diego Center for Executive Development – Rady School of Management 2015
Strategic Leader Certificate
Augmented Leader Certificate
International Association of Outsourcing Professionals Certificate 2015
Global Business Solutions, Inc., ITILv3 Foundation 2011
Future in Development Leadership Program 2009
Alaska Pacific University BS Business Marketing 1988
COMMUNITY SERVICE MEMBERSHIP
Renton Rotary Club 2006 - 2014
Renton Rotacare medical center volunteer
Dictionaries for 3rd grader fund raising committee
International Women’s Leadership Association 2015 - present
Society for Hispanic Engineers 2014 - present
Pacific NW Camaro Club Secretary 2012 – 2014
After School STEM Academy 2014 - present
Boeing Employees Parapsychology Club President 2010 – Present
Member since 2000
Chair Conscious Wellness Expo 2003 –Present for over 12 years,manage 100+ vendors Kent WA
Renton Rotacare medical clinic volunteer 2007 – 2014
Boeing IT STEM Focal 2007 to Present