1. Cynthia J Balraj thia767@ yahoo.com 937.554.3675 http://www.linkedin.com/cbalraj
An overview of my skill set and professional experience are outlined below:
Recruiting Facilitation
Team Building & Employee Engagement Management
Customer Service & Sales Field Support
Oral & Written Communication Adaptability
WORK
MICHAEL T FARRELL & ASSOCIATES June 2013 to Present
Position: Administrative Support to a Psychology office. Responsibilities: Prepare and submit patient treatment request
with the Bureau of Workers Compensation. Liaison between Attorneys, Providers, Insurance Companies and patients to
ensure patient care. Administer Psychological Testing- Grading, billing and tracking. Maintain documentation and Billing
for Bureau of Worker’s Compensation Claims. Providing excellent interpersonal skill in patient care and maintaining
HIPPA (privacy) requirements.
AVON March 2010 to Jan 2016
Position: District Trainer & Recruiter, Unit Leader. Responsibilities: Utilizing Adult Learning methods for representatives
through computer, classroom and hands-on training in the field. Mentor & coach each representative to successfully
build individual businesses. Work with District Managers, Unit Leaders and Team Leaders to reach the goals of the
Districts. Facilitate Team Meetings
Accomplishments: Met and exceeded Incentives for Each Quarter along with building Leadership Team by a 35 percent
average each year. My team was part of the “Circle of Excellence” ranking in the Top 10% of Sales Performance in the
Nation.
DELTA AIRLINES/NORTHWEST AIRLINES Nov 1999 TO Dec 2009
Position: Instructor, Airport Customer Service. Responsibilities: Trains employees of Northwest, Delta and Strategic
Partners for up to 40 Domestic and International locations. Subjects include: Customer Service, Equipment Service, and
Station Operations/Load Compliance. All courses and training records meeting FAA, DOT and OSHA requirements.
Methods of instruction consist of CBT, classroom lecture, and hands-on instruction. Instructs new hires in the multiple
computerized systems. Supported the integration of Northwest, Delta and Strategic Partners at Domestic and
International locations, during the ongoing merger. Was selected to provide training for initial roll-out of AOP software
at multiple international locations. Additionally, serves as a Complaint Resolutions Officer and Ground Security
Coordinator.
Accomplishments: 100 Customer Service new hires successfully trained in 8 months, 660 Equipment Service new hires
successfully trained in 17 months, 230 employees successfully trained in New Software during 3-month initial roll-out,
1100 employees successfully trained in new systems and procedures as part of merger process

2. COMAIR AIRLINES March 1999 to Nov 1999
Position: Customer Service Agent. Responsibilities: The complete check in process for passengers from ticket counter to
boarding the aircraft.
AIRBORNE EXPRESS, Inc. Oct 1988 to Sept 1994
Position: Sort Supervisor, Ground Operations. Responsibilities: Supervised 25 to 42 hourly employees. Provided
operational management and support for time sensitive distribution of product and on-time departures. Ensured
customer satisfaction for both internal and external customers. Maintained compliance with safety, security, regulatory
and company policy. Also maintained quarterly and annual budget forecasts in order to ensure revenue generation and
cost containment.
EDUCATION
RETS Technical College - Graduated 4.0 Travel and Tourism, Southern State Community College - Business Management
Owned Small Business in Lebanon, OH during this time
RECOGNITION /INTERESTS/ STUDIES
Volunteer: Vet Tech Assistant @ SISCA. I assisted the Veterinarian and Vet Tech to prep for procedures. I volunteered
with dog training and helped with the kennels. Habitat for Humanity and the Clinton County Board of Developmental
Disabilities
Awards: 2 time recipient of The Spirit of AVON 2013 & 2014, “Circle of Excellence” District Award with AVON, Chosen
as part of a Training Team to launch a new Software Program with Northwest Airlines, Internationally ”AOP
EVERYWHERE”
Interests: Travel, Hiking, Gardening and Photography. I have a small business Rudy’s Raggz.
REFERENCE
References available upon request