1. Juan Carlos Fernandez Jr.
4925 S. Marshfield Ave. • Chicago, Il 60609 • 773-960-4321 • Juancfernandezjr@outlook.com
Skills
 Customer Service: Maintain relationships, Attentive to detail, Patient, Clear Communication,
Knowledge of Product, Use of Positive Language, Adaptability, Persuasion, Tenacity, Ability to
Close
 Banking: Money Handling, product knowledge, Anti-money laundering compliance,
Knowledge of policies and procedures.
 Certifications: Excel (Basic, and advanced), American Bankers Association
 Languages: Spanish
Experience
JP Morgan Chase Chicago, IL
Teller Intern August 2016 -Present
 Conduct numerous transactions efficiently and at a quick rate to provide customer satisfaction.
 Review and investigate 100-300 monetary instruments to avoid fraud and money laundering.
 Ensure loss prevention by managing a cash box with a 16K limit daily.
Hel’s Kitchen Catering Northbrook, IL
Offsite Catering Chef July 2015 –Present
 Organized and designed the placement of various sections for events based on room size
 Maintained order and organization between both cooks and waiters to instill stability
 Solved issues with customers concerning food, staff, or any other amenities for the event to
produce the best experience for the customer
Education
Year Up Chicago, IL
Software Training March 2016 – Present
 Year Up is a leading one-year career development program with 250 corporate partners around
the country; the program includes college-level courses, professional training, and a six-month
internship
 Earned the equivalent of 28 credits through the American Council on Education’s College Credit
Recommendation Service (ACECredit); relevant course work included hardware, software, web
development, business communications, and life skills.
Volunteer Experience
Benito Juarez Community Academy Chicago, IL
Catering Director September 2011- June 2014
 Organized and directed staff to their specific task during catering events to produce a consistent
work flow and to ensure smooth event operations
 Developed a checklist to ensure the quality of every catering event which resulted in the training
of other staff members to produce high quality work
Year Up Chicago Chicago, IL
Student Ops Member May 2016- Present
 Create a survey on dietary restrictions for 100+ people and ensured proper labeling to ensure
proper safety and sanitation guidelines
 Monitored site operations, supplied inventory, and ensure inventory were filled ordering
supplies as needed
Awards and Honors
Year Up Chicago Chicago, IL

2. Juan Carlos Fernandez Jr.
4925 S. Marshfield Ave. • Chicago, Il 60609 • 773-960-4321 • Juancfernandezjr@outlook.com
Year Up Leadership Award April 2016