updated

1. RA DUTY PROTOCOL
August 2015 RA Training
(Based on a presentation
by Sam Kloeckener)

2. LEARNING OUTCOMES
At the end of this presentation all RAs will be able to:
Summarize the role of an RA on Duty
Perform rounds of their building that correlate with the RA Duty Log
Produce a complete RA Duty Log while on duty
Distinguish between Emergency and Work Order student concerns
Identify when to call their RHD or RHD on Duty
Explain the role of the Residential Safety Program desk monitors

3. RA ON DUTY – WHEN IS
THAT?
RA Duty Starts:
At 7pm Sunday – Friday
Weekend Duty: At the discretion of your quad/supervisor
RA Duty Ends:
At 8:30am Sunday – Thursday (When the Quad Office is Open)
Weekend Duty: At the discretion of your quad/supervisor
At 7pm Sunday
*Note: When the Quad Office is closed for Holidays-Duty is 24
Hours*

4. RA ON DUTY- OFFICE HOURS
Office Hours are from 7pm – 11pm
7 Nights a Week
Tasks to Be Done While in the Office:
Call in to RHD on Duty @ 7pm
Rounds
Clean Office
Sign out equipment/games to residents
Respond to fire alarms (get the vest, floor plan and master key if it sounds and
meet the fire Marshall outside of the building)
Be friendly!

5. ROUNDS – WHAT IS THAT?
During Rounds you do a physical walk of your building, including basements.
You are expected to:
Check fire extinguishers and exit signs
Inspect for any vandalism
Take down and record any illegal postings
Make sure all exterior doors are locked and un-prop doors
Check for maintenance problems, including, blown/missing light bulbs, and water problems, etc.
Greet residents
Listen for any excessive noise
Deliver Hand Delivery Forms to Residents (if applicable)
Confront violations of the Student Conduct Code
Bathroom Walk-Throughs Talk with Residents

6. ROUNDS – WHEN DO I DO
THOSE?Sunday/Monday/Tuesday/Wednesday
3 rounds
- 7pm (First thing when you get to the office)
-Mid-shift (9ish)
-At the end of your shift (11pm)
Thursday/Friday/Saturday
-Same as above but plus one (Between 1am and 2am)
24 Hour Duty? (Saturday, Sunday, Holidays)
-One extra Round to be done during the day time (before 7pm)
*Additional duty rounds or Duty RAs may be requested of RAs during times
of major events such as homecoming and when concerts are hosted on
campus*

7. THE RA DUTY LOG

8. DUTY LOG- WHO DO I SEND
THAT TO & WHEN?
Send at 8:30am Monday – Friday
Send at 10:00am on Saturday
Sunday – Please consult with your RHD and staff for time
Duty Logs get sent to:
Your RHD
(QD)
(QOSM)

13. WHAT IS AN EMERGENCY?
WHAT IS A WORK ORDER?
WHEN DO I CALL?Emergencies
(Call RHD or if needed, RHD
on Duty)
Active Floods
Power loss in an entire suite
Loss of heat
No hot water or no water at all
Actual fires (after you call UPD or sound a
fire alarm and get yourself out of the
building)
Locks or keys do not work /Lenel doors
not working
Exterior Lights (outside of building not
functioning)
Student being transported to hospital
Student can input a work order
Their Desk Light Went Out
Furniture removed or broken
furniture
Their AC stops working
One hallway light out
Things that can be fixed during
the week that would not cause
harm to the student or their
belongings

14. CALLING IN AN EMERGENCY
WORK ORDER
(RHD on duty contact info for Area)
**DO NOT SHARE THIS NUMBER WITH RESIDENTS**

15. ENTERING WORK ORDERS
http://www.stonybrook.edu/fixit/
Do NOT enter work orders in for students. Empower them and show
them how they can access the system.
They will receive updates on work orders to their own SBU Email

16. RESIDENTIAL SAFETY
PROGRAM (RSP)
Should be at the desk by the main entrance to your building (may
vary in location)
Hours are from 11pm – 3am
There to verify residents of the building and guests
(so we know who is in the building if an emergency were to occur)
Be friendly to them! They are students too!

17. QUESTIONS?