1. Diana Cortez
7436 Stanwick Houston TX 832-524-3061
Dianacortez09@gmail.com
OBJECTIVE
To obtain a full time position within an accredited organization that will allow me to utilize
my work ethic, motivational and leadership skills.
EDUCATION
Chavez High School
Diploma
SKILLS
Microsoft Word, Excel, PowerPoint, Outlook, Internet; Typing 80 WPM, Data Entry 7,000
Keystroke
Bilingual English/Spanish
Texas Certified Notary
WORK HISTORY
December 2014- Current CBSL Transportation Pasadena TX
Customer Service Representative
• Coordinate with customers on availability and schedule
freight moves
• Communicate with dispatcher to confirm drivers schedules
for freight moves
• Resolve any issues that may arise in the daily work flow to
exceed customers expectations
June 2013-Nov 2014 Texan Insurance Houston TX
Receptionist
• Answer Incoming calls and direct them to agents
• Enter customers information in to the system
• Fax paper work to different insurance company’s
• Check incoming mail
• Send out mail
• Keep work area clean
• Check emails
• Check voice mail on a daily basis
• Greet customers when they come in and advise and agent

2. so they can assist the customer
• First point of contact
• Receive FedEx and UPS packages
April 2012- April 2013 CIBT Houston, TX
Call Center Agent
• Answer phones, assisted customers with processing
applications
• Data entry of customers personal information
• Conduct heavy collection calls
• Send kits to customers via USPS
• Send customers requested kits to apply for a certain travel
visa
• Send kits visa fax
2009-2012 Loan Star Title Loans Houston, Texas
Office Assistant
• Answer phones, assisted customers with processing
applications
• Greet clients as they enter the office
• Check references, employment, residential status and verify
titles to vehicles are clear
• Conduct heavy collection calls and follow-up calls
• Data entry of customers personal information
• Basic clerical duties such as faxing, filing and scanning
documents
• Post payments to the correct accounts and generate a daily
activity report for upper managers
REFERENCES
Furnished Upon Request