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Institutional Accessibility - Strategic Accessibility Update - EDU16
- 1. Institutional Accessibility How to comply with federal disability laws and regulations
- 2. Christian Vinten-Johansen IT Accessibility Team Accessible Technology and Information Cmte v23@psu.edu @cjohansen
- 3. Institutional Accessibility compared to Individual Accommodation “Access to technology cannot be limited to consideration of assistive technology offered as an academic adjustment for students with disabilities.” - Salome Heyward
- 4. Institution-Wide Accessibility “It comprises all of the means and methods in which the institution employs technology in delivering its services, opportunities and benefits.” - Salome Heyward
- 5. The Benchmarks How to comply with federal disability laws and regulations
- 6. Accessibility Coordinator Appoint an accessibility coordinator Appoint a backup Train both in accessibility and leadership
- 7. [“Make it part of our culture”] Accessibility Community of Practice Web professionals Communications professionals IT project staff Stakeholders in administrative units
- 8. Accessibility Policy WCAG 2.0 Level AA EIT (not just websites! - WCAG2ict) Instructional media Purchases Business communications Publications Mobile apps and content
- 9. Communications & Feedback Provide a simple feedback process An (accessible) form, or An email address (to the coordinator?) Provide an accessibility resource site Statement of accessibility Link to policy Link to feedback tool Feedback is a gift
- 10. Procurement RFPs Compliance language Technical questions VPATs Contracts Compliance language Prioritize issue response (issues are bugs) DoJ wants an indemnification clause Buyer beware!
- 11. Procurement In-house testing Automated testing is a good start Human testing is best 3rd Party testing Certification of compliance VPAT updates Trust, but verify
- 12. EIT Audit It’s not just websites! Enterprise applications Services Mobile apps Instructional content Publications, and Websites
- 13. EIT Audit Triage your EIT Mission critical “Everyone must use” & “many will use” High traffic public-facing sites Risk drives decisions
- 14. Training Production roles: Developers Designers Content authors Instructional designers Faculty / course content Quality Assurance staff Everyone has a part to play
- 15. Training Process roles: Project manager Manager IT Architect Leadership roles: Directors Administrators Everyone has a part to play
- 16. Employee Development Performance review Role-specific competencies for assessment Learning paths for skills
- 17. Summary 1) Appoint an accessibility coordinator 2) Create a policy for EIT accessibility 3) Include a link to accessibility page and provide a feedback mechanism 4) Include accessibility considerations in EIT purchases 5) Complete a prioritized audit of EIT 6) Provide role-based training for faculty, staff and administrators … and provide adequate support for the above activities
- 18. Provide Resources for Success “Institutions must provide the necessary support and resources to achieve compliance.” - Salome Heyward
- 19. ?
Editor's Notes
- Hire a backup, because industry is poaching trained staff. Train them,
- What we are focusing on is institution-wide accessibility. I will use our experience at Penn State to illustrate the requirements that federal laws and regulations place on institutions of higher education. Specifically, these are the benchmarks that the Department of Justice uses when it opens an investigation of an institution like yours. These benchmarks are derived from a number of sources: mostly comparing the terms of settlements and consent decrees of investigations by DoJ, OCR, and activist groups like NFB and NAD; presentations by DoJ trial lawyer Eve Hill and others active in investigations; and our own settlement with the NFB.
- Penn State: Appoint a planning committee responsible for planning and implementing remediation initiatives. Appoint accessibility coordinators for each unit; train them. At Penn State we call them the Web Liaisons, though now their responsibilities go well beyond websites. The goal is development of Communities of Practice; includes all content, IT and web professionals.
- Develop relationships in administrative units: General council Risk management Compliance offices President’s council
- Other standards may fit: WCAG2ict, ATAG Penn State: Exemption process Make it adaptable for new legislation (AIM-HEA)
- Motivation: you want a complaint to go to your sympathetic ears, not to a lawyer.
- Motivation: you want a complaint to go to your sympathetic ears, not to a lawyer.
- Motivation: you want a complaint to go to your sympathetic ears, not to a lawyer.
- Other standards may fit: WCAG2ict ATAG
- Triage: prioritizing actions, when resources are limited. Everyone must use (example): Penn State Graduate School has an “Intent to Graduate” application. Many graduate students will use this application once. But every graduate must use it at least once. Quiz: Main home page Research team website Faculty senate website Learning management system Enterprise-wide collaboration tools Nuance in EIT audits – may require a third party audit.
- Motivation: you want a complaint to go to your sympathetic ears, not to a lawyer.
- Motivation: you want a complaint to go to your sympathetic ears, not to a lawyer.
- Motivation: you want a complaint to go to your sympathetic ears, not to a lawyer.
- Ad hoc approach to accommodation not adequate (DoJ).
- It means funding remediation initiatives; developing talent; and improving the teaching and learning experience; and changing business processes.
- It means funding remediation initiatives; developing talent; and improving the teaching and learning experience; and changing business processes.