The document discusses research on the use of technology in higher education advising. It provides an overview of several studies and reports on emerging technologies likely to impact advising over the next 1-5 years. These include open educational resources, electronic books, and gesture-based computing. The document also summarizes the goals and resources of organizations that study technology use in higher education, such as EDUCAUSE and the National Survey of Student Engagement. Advisors are surveyed about what technologies they use and what their ideal technology-enabled advising system would be. Key themes that emerge are a desire for integrated, student-centric advising systems and a view of technology as a tool to enhance advising rather than replace personal interaction.

1. 2013 Technology in Advising Use
in Higher Education
Research Findings Overview
#AdvTech
NACADA Technology in Advising Commission
Sponsored Survey

2. “Students experience an increasing need for
connectivity and digital access to excel beyond
the higher education learning
environment. They must access and interact
with information, learning materials, and
colleagues from around the globe.”
Implications for use of technology in advising 2011
NACADA National Survey

3. The Horizon Report
New Media Consortium's (NMC) &
EDUCAUSE
• annual, research-oriented effort that seeks to
identify & describe emerging technologies
likely to have considerable impact on
teaching, learning, & creative expression
within higher education.
• Organized to project 1-5 years into the future:
o 2005 Report: ubiquitous wireless,
intelligent searching, & social networking
in the 1-4 year time to significant impact
o 2007 Report: mobile phones usage in
higher ed and user created content
(classify & tag to create & upload)
o 2010 Report predicts:
 Open Content
 Electronic Books
 Gesture-based Computing
http://www.nmc.org/horizon

4. EDUCAUSE
http://www.educause.edu/
• EDUCAUSE is a nonprofit association whose
mission is to advance higher education by
promoting the intelligent use of information
technology.
• Advising Systems - 30 Resources
• Teaching and Learning
o - 924 Resources
o Applying Technology to Academic Advising: A
Vision Statement
o ECAR Study
o http://www.educause.edu/ecar

5. National Survey of Student
Engagement NSSE
http://nsse.iub.edu/
About NSSE
What is student engagement?
Student engagement represents two critical features of collegiate
quality. The first is the amount of time and effort students put into
their studies and other educationally purposeful activities. The
second is how the institution deploys its resources and organizes the
curriculum and other learning opportunities to get students to
participate in activities that decades of research studies show are
linked to student learning.

6. NACADA’s
Technology in
Advising
Commission
The purpose of NACADA's Technology in Advising Commission is to
help academic advisors and advising administrators to understand the
impact that technologies such as:
•Online communication & virtual advising
•Degree audits & web registration
•Student information systems & electronic advising notes
•Social and connected spaces for innovative staff/faculty resources
•Understand the ideas and trends of how technology is being utilized in
higher education
•Website

7. What technologies do you
frequently use?

8. Please identify how frequently you use these technologies.
0 100 200 300 400 500 600 700 800 900
Email
Face-to-Face Interaction
Locally installed word processor, spreadsheets, e.g. Word, Excel, PowerPoint
Phone
Facebook
Learning Management System e.g. Blackboard, Moodle, etc.
Instant Messaging/Online chat
Electronic advising notes system - developed by institution
Text messaging
Degree audit system -developed by institution
Enterprise/Commercial degree audit system
Web-based word processor, spreadsheets, etc. e.g. Google Docs
Linked In
Video-sharing websites, e.g. YouTube
Recommend websites or share via social tagging, bookmarking or "liking"
Twitter
Retention software - developed by institution
Enterprise electronic advising notes
Video conferencing e.g. Skype, Google Plus Hangout
VoIP or Phone Communication over the Internet (e.g. Vonage, Skype)
Webcasts
Presentation and document sharing websites, e.g. SlideShare
Other social networking sites
Enterprise video conferencing (e.g. Wimba, Adobe Connect)
Wikis
Enterprise retention software
Photo-sharing website e.g. Flickr
Podcasts
Social studying sites (Cramster, CourseHero, OpenStudy, etc)
Daily Weekly Monthly Each Term or Semester Annually Never/Not Applicable

9. What technologies does your
institution emphasize for
academic advising?

10. My institution strongly emphasizes the use of the following technologies for academic
0 100 200 300 400 500 600 700 800 900
Desktop computer
Local/Campus network storage
Learning Management System (LMS) e.g. Blackboard, Moodle
WiFi
Laptop
Scanner
Social networks e.g. Twitter, Facebook, Linked In
Cloud/Virtual storage e.g. Google Drive, Dropbox
Customer Relationship Management (CRM) system e.g. RightNow, Hobsons
HDTV/TV Monitors
Collaborative editing software e.g. wikis, Google Docs
Mobile enhanced website
Multimedia software (editing & publishing)
Mobile computing - Tablet
Blogs e.g. WordPress, Blogger
Online portfolios or e-portfolios
Mobile application(s)
Webcam
Mobile computing - Smartphone
Electronic textbooks
Netbook
Digital camera
Electronic textbook readers
iPod or mp3 player
Gaming devices/consoles
advising:
Strongly Agree Agree Disagree Strongly Disagree

11. During the current school year, how
often have you used the following
technologies in your advising
practice?

12. 1000
900
800
700
600
500
400
300
200
100
0
Responses
DURING THE CURRENT SCHOOL YEAR, HOW OFTEN HAVE
YOU USED THE FOLLOWING TECHNOLOGIES IN YOUR
ADVISING PRACTICE?
Daily Weekly Monthly Never

13. What is your “ideal technology in
advising practice”?

14. Ideal Technology & AdvisingPractice
“seamless integration of technology with advising,
where students no matter their campus location
had equal ability to access me when they needed
me. Right now students at our home campus have a
distinct advantage over their counterparts at distant
locations”
“I think face-to-face interaction is ideal, but
technology is especially useful when doing distance
advising, especially video conferencing/Skype.”

15. Potential to Empower Advisees
“The ability for me to have an easy to way of
showing students how far along they are in their
degree program is important, because it gives our
students an ability to see a tangible indicator of
how close they are to graduating.”
“Letting the student see their progress. Ideally,
students would use email and phone to get in touch
with Academic Advisors for questions and actually
come in when situations warrant face-to-face
interaction.”

16. Technology is a tool, not a
replacement for advising.
“Technology for scheduling, registration, and degree
planning is great, but technology used as the sole way to
communicate with students hinders the advising
relationship.”
“The technology helps connect and tells the what they
have to take. My actual connection with them personally
and the discussion we have gets at the important
questions of why they take a course and what it means
for them as humans.”
“Technology should be a facilitator, not a substitute, for
meaningful interaction with advisors and faculty.”

17. Communication Goals
“Additionally, it would be beneficial to have a
social media hub to manage and ensure that our
message is being uniformly pushed on each
platform in ways that are unique to that
platform.”
“I would like for technology to play a larger role
in my advising practice. I would love to be able
to utilize Facebook and Twitter to connect as an
individual advisor to my students.”

18. Desired Attributes for Technology
in Advising

19. Integrative Systems for Advising
“An integrated system that includes advising notes,
degree audits, appointment scheduling, a communication
system with students that also documents those
communications in the student's advising file, and
incorporates all records regarding students' academic
status (e.g. good standing, probation, etc.).”
“Streamlined technology usage. Right now, there are at
least 4 systems we use daily (E-mail, PeopleSoft,
DegreeWorks, Blackboard) and have three different log
ins. A "one stop shop" where we can log in once and
see/use all of our required systems would be wonderful.”

20. 360 View of Our Learners
“System that integrates academic information,
student records, and student connections”
“A tool that allows for students to develop an
academic, career and financial plan that also
integrates the degree evaluation tool.”

21. Additional Benefits to Technology &
Advising Solutions
• Accessible from multiple locations
• Advising models vary
• Paperless and sustainable models of advising
• Electronic workflows
• Special functionality for
– student information, tracking, scheduling, early
alerts, online forms, shared notes, and data.

22. The DATA
will save us!

23. The Direction for
Technology & Advising
• Share experiences for effective online advising delivery
• Contribute to academic advising initiatives
• Review some key digital/online advising resources
• Introduce online advising projects examples
• Connect you to some savvy online academic advisors
• Evaluate, assess & contribute to research in #AdvTech