This document is a resume for Chris Doyle, who has over 20 years of experience in management, customer service, and non-profit organizations. He is seeking a new position where he can utilize his skills and experience. His background includes experience in customer service, leadership, operations management, and technical support. He has held positions at Southern Eagle Distributing, Bill's Liquors and Fine Wines, Colleton Software/Tarheel Medical Billing, and Mastergraphics Inc. In his spare time, he volunteers with organizations that help children with cancer, animals, and provide food to those in need.

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CHRIS DOYLE
304 Sunnyside Way ! Summerville, SC 29485 ! Mobile: 843.635.5189 ! cdoyle222@gmail.com
TOP PERFORMING & RESULTS-DRIVEN PROFESSIONAL
Target: Management / Customer Service / Non-Profit Organizations
High-achieving self-starter with 20+ years of experience in positions with increasing levels of responsibility. Reliable
and focused, ability to thrive in demanding environments and skillfully manage multiple priorities. Strong interpersonal
skills, proficient in fostering positive relationships and communicating effectively at all levels. Seeking to utilize
experience and exceptional work ethic in an organization that values a true commitment to making a difference.
AREAS OF EXPERTISE
" Customer Service / Client Relations
" Leadership & Staff Development
" Knowledge Sharing / Coaching
" Complex Problem Resolution
" Beverage / Spirits / Beer Merchandising
" Improving / Streamlining Operations
" Increasing Productivity
" Product Sales & Service
" Strong Technical Savvy
KEY SKILLS & TECHNICAL PROFICIENCIES
" Customer Service: Achieving customer satisfaction by communicating effectively and providing stellar service.
" Management: Spearheading management of operations and providing clear guidance and training to assist team
with achieving goals and objectives.
" Productivity / Production: Increasing productivity and overall effectiveness such as operations workflow, job
costing, and overall systems administration.
" Safety: Optimizing safety in use of warehouse equipment, pickers, and pallet jacks.
" Technologies: Managing a UNIX-based Logic Management System and providing technology support for Windows
applications, PC upgrades, application implementation, and database administration.
" Software: Demonstrating strong technical acumen in multi-platform report writing and various software
applications, such as Microsoft Access, Excel, and Word, as well as EMS, Adobe, and Crystal Reports.
PROFESSIONAL EXPERIENCE
SOUTHERN EAGLE DISTRIBUTING, Charleston, SC, 2014-Present
Bulk Department Merchandiser/ Sales Representative
" Leverage talents and expertise to service stores and perform beverage/beer delivery including set up of displays
and ensuring appropriate store merchandising with filled cold boxes and displays in proper rotation.
" Process customer orders in a timely manner and ensure adherence to special release requirements.
" Achieve customer satisfaction through stellar service and collaborate with management to ensure all customer
needs are met.
BILL’S LIQUORS AND FINE WINES, Summerville, SC, 2013-2014
Customer Service Representative
" Provided outstanding customer service and support in the areas of stocking, ordering and merchandising of beer
and associated supplies.
" Communicated effectively with customers regarding craft beer options and styles to drive sales and revenue
growth. Increased sales of growlers and craft beer glassware.
COLLETON SOFTWARE / TARHEEL MEDICAL BILLING, Walterboro, SC, 2001-2012
Operations Manager / Technical Support / Office Manager
" Provided technical support of several products, web design and marketing for software packages.
" Performed cross-functional tasks, such as networking, PC support and employee training.
" Demonstrated proficiency in Access / SQL database platforms, Crystal report writing, and implementation of client
servers on current software packages.

2. CH R I S DO Y L E
Mobile: 843.635.5189 ! cdoyle222@gmail.com
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" Streamlined office operations and managed 20 employees in daily medical insurance billing operations, human
resources, payroll, analyzing data, implementing customer service strategies, and ensuring adherence to policies
and procedures.
" Skillfully managed daily operations including payroll, customer support, and software enhancements.
" Demonstrated ability to multi-task while providing hardware / technical support and third-party billing for 42 EMS
clients in two states.
" Imported and exported all claims data, reported requirements, and handled financial reporting and monthly
reports.
" Developed strategies for company, oversaw marketing campaigns, and collaborated with senior management to
ensure sales goals were reached.
" Oversaw all vendor and client contracts, which involved processing and collecting invoices, sales contacts and trade
show/conventions.
MASTERGRAPHICS INC., Memphis TN, 1998-2000
Regional Printing Systems Administrator
" Implemented and managed MIS software and hardware at 15 printing plants nationwide.
" Employed technical savvy while testing new systems software, troubleshooting network/client software/hardware,
and report creation on various platforms.
" Provided training and technical support for staff and management.
" Consistently identified opportunities to drive effectiveness and efficiency of operations workflow.
SELECTED PRIOR EXPERIENCE
Press Operator/Systems Administrator, 1992-1998
CIGNA Printing and Distribution Charleston, SC
VOLUNTEER ACTIVITIES
Happy Days and Special Times
Supported Christmas tree project, celebrity sports weekend,
and numerous other fundraisers in efforts to raise money to help children with cancer.
Society for the Prevention of Cruelty to Animals (SPCA)
Supported fundraising efforts and assisted at the shelter.
Lowcountry Food Bank
Assisted an increasingly expanding program with canned food drives
benefiting individuals and churches in the Walterboro area.