1. Dalia Hernandez Contact
Cell: 713.298.7268
E-mail : daliaahernandez@gmail.com
Address : 7171 Buffalo Speedway Apt 2312 Houston, TX 77025
Profile
Objective: My goal is to become knowledgeable about all functions of the company and to be able to be part of a successful team that
contributes to Camdenprofessional growth.
Essential Skills
 Strong sales skills to both internal and external customers
 Exceptional multi-tasking skills to streamline processes and effectively manage daily tasks
 Confident, articulate, and professional speaking abilities (and experience); Excellent presentation and negotiation skills
 Well-developed skills in prioritizing, organization, decision making, and time management
 Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives
at appropriate times
 Fully committed to providing the highest possible standards of customer service and support
 Worked with; One-Site, WebEx, Bluemoon, DropBox, Microsoft Office, Micros, Opera, Protobase, and YieldStar
Work Experience
Camden PropertyTrust (March 21, 2013– Current)
Resident Service Coordinator – Camden Vanderbilt
Responsibilities:
Managingmaintenance service requests process and follow-upto ensure resident retentionandsatisfaction
Maintainpositive relations with resident, as well a maintenance staff
Help plan, promote, andorganize resident functions to increase resident retentionand satisfaction
Participate in social media marketingto obtaintraffic andassist withbrand management
Manage keyrelease forms and process
Coordinate andschedule preventative maintenance, pest control, carpet cleaning, building cleaning
Consistentlyenforce communitypolicies
Handle resident complaints, concerns, and requests to ensure resident satisfactionwith management
Handle lease violations, resident correspondence, renewal andleasing process
Special Achievements:
Developed my professional abilities to learn and be able to complete functions for the surrounding positions such as
Bookkeeping and Assistant manager. Knowledgeable on how to complete final account statements, walk troughs for
move-outs/move-ins, helped with collections for current and previous residents, eviction process, pre-close out & close
out. Participating in additional committees; S.O.C.I.A.L solutions further develops marketing efforts that will be
beneficial to Camden by reaching a greater audience that will generate incoming traffic to for all communities. Event
coordinator for Camden Cares a wayto give backto the communityfor those inneed.
LeasingConsultant-Vanderbilt(07.28.2014-05.01.2015)Belmont/Henderson(12.12.2013-07.28.2014)PineyPoint(03.21.2013-12.11.2013)
Responsibilities:
Nurture the relationship withthe residents throughout their residencybyproviding LivingExcellence
Generating and handlingincoming prospect traffic
Touringavailable inventory
Qualifyingapplicants andrenewingsecondgenerationleases
Manage sales process fromstart to finishto achieve sales goals byfollowing upwith leads
Adhere to communitypoliciesandprocedure during application process
Post rent and collect delinquent amounts
Build relationships with local businesses near community
Utilize tools and resources to asses community’s market position in surrounding submarket to maintain the advantage
above competition
Special Achievements:
Developed my professional growth to learn and be able to complete functions for the surrounding positions such
Resident Service Coordinator, Bookkeeping, Assistant manager. Knowledgeable on how to complete final account
statements, walk troughs for move-outs/move-ins, helped with collections for previous residents, pre-close out & close
out. Promotionto Resident Service Coordinator on05.02.2013
New Hope Housing, Inc. February 04, 2010 – January 31, 2013
Compliance Assistant
Responsibilities:
Oversee Tax Credit Projects (Brays, PerryandSakowitz)
Financial aspects of the propertyare being maintainedat the most stable balance possible
Generate materialfor all compliance workshops with a clear understandingfor staff to follow correct procedures
Review files and physical aspects of a property to be incompliance the fair housing rules, and ready for Audits and
Inspections
Maintainupdates withanyordinances that mayaffect existingandfuture projects
Special Achievements:
Training newhires as well as existing employees
File audits and physicalinspections have satisfiedinspectors far beyond expectations byhaving 0 findings
I was able to maintain100% occupancyat Brays Crossing (149units) for 3 consecutive months
I was able to maintain100% occupancyat Sakowitz Apartments (166units) for 2 consecutive months