1. SKILLS
Interpersonal skills
Communication
Listening
Negotiation
Advertising and Promotions
Retail Sales and Marketing
Problem Solving
Constructive Criticism
Conflict Resolution
Decision Making
Delegation
Management and Coaching
Training
Time Management
Consultative Selling
Team Leadership
TECHNOLOGY
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
EDUCATION
Graduate
Oak Creek High School
Oak Creek, WI
INTERESTS &
INVOLVEMENT
Travel
The Green Bay Packers
DENISE
TERWALL
PROFILE
Results-driven individual with a history of exceeding customer, teammate
and supervisor expectations. I have a passion for the most important piece
of every business; the customer. Anything worth doing, is worth doing
right. I care about working in an environment where teammates place a
sincere premium on the customer and demonstrate this value in their
actions. My work ethic, reliability and interpersonal skills, as well as, my
desire to work with the public have always been strengths. In my 20+
years of experience, I’ve mentored several younger sales associates on
the value of the most important piece of every business; the customer.
CAREER HIGHLIGHTS
SALON RECEPTIONIST AND ASSISTANT
HEADLINES HAIR DESIGN STUDIO SPA | January 1999 – Present
Be the face of our salon. First impression or last impression, my
responsibilities include, but are not limited to: answering phones,
booking and confirming appointments, greeting clients, preparing clients
for service, serving client refreshments, assist with color formulation,
shampooing and conditioning clients, maintaining health and safety
standards, interviewing, training and orientation of new staff members,
opening and closing, bookkeeping, scheduling, overseeing productivity,
suggestive selling to increase sales, perform transactions, consultation.
SALES ASSOCIATE
WALGREENS | September 2007 – August 2016
Assist customers in all departments, including photo development,
grocery, pharmacy, and health and beauty. Operate cash registers,
clean, stock shelves, general retail merchandising, including,
supporting store management in coaching, training, mentoring new
sales associates. Assist in scheduling, implementing corporate
promotions and maintaining store profits all in an effort to exceed
guest expectations and have them want to return to our store.
email | dterwall@icloud.com
phone | 262.620.1512
address | 6922 53rd Street, Unit 53
Kenosha, WI 53144

2. SKILLS
Interpersonal skills
Communication
Listening
Negotiation
Advertising and Promotions
Retail Sales and Marketing
Problem Solving
Constructive Criticism
Conflict Resolution
Decision Making
Delegation
Management and Coaching
Training
Time Management
Consultative Selling
Team Leadership
TECHNOLOGY
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
EDUCATION
Graduate
Oak Creek High School
Oak Creek, WI
INTERESTS &
INVOLVEMENT
Travel
The Green Bay Packers
DENISE
TERWALL
REFERENCES
STORE MANAGER
CURT MCCOY
8910 259th Avenue | Salem, WI 53168 | (C) 262-945-0763
ASSISTANT STORE MANAGER
BRENDEN FAHEY
2608 South Shore Drive | Delavan, WI 53115 | (C) 262-745-5177
ASSISTANT STORE MANAGER TRAINEE
JASON PETERSON
511 Autumn Drive | Delavan, WI 53115 | (C) 262-812-3151
TEAMMATE
JODI MASSIE
31204 71st Street | Salem, WI 53168 | (C) 262-220-0120
email | dterwall@icloud.com
phone | 262.620.1512
address | 6922 53rd Street, Unit 53
Kenosha, WI 53144