Rusume

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PHILLIP T. WILLIAMS
▪9271 KLIBER DRIVE, WINTER HAVEN, FL 33884 ▪863-547-6375(H) ▪925-200-0734(M)
▪PHILGS400@GMAIL.COM
WWW.LINKEDIN.COM/IN/PHILLIPTWILLIAMS61
HUMAN RESOURCES PROFESSIONAL
OBJECTIVE
To attain a position as a trusted advisor and thought leader in the Human Resource Profession, allowing
me to provide support to the organization, use my experiences in people management, leadership, and
financial services while utilizing my ability to build and manage effective relationships.
SKILLS
Leadership/Coaching/Counseling ♦ Organizational Needs Assessment ♦ Recruiting and Hiring ♦
Negotiation and Conflict Resolution ♦ Supervision ♦ Verbal and Written Communication Skills ♦
Employment Law ♦ Employee Relations and Retention ♦ Talent and Change Management ♦ Relationship
Management ♦ Project Planning and Management ♦ Strong Interpersonal Skills ♦ People Leadership ♦
Personal Effectiveness ♦People Strategies
WORK EXPERIENCE
WEST ANGELES CHURCH OF GOD IN CHRIST, LOS ANGELES, CA 2000-
CURRENT
Human Resources Consultant
AccouNTABLE FOR PROVIDING HIGH-LEVEL CONSULTING SUPPORT IN THE ADMINISTRATION OF
THE HUMAN RESOURCES PROGRAM. ADVISE THE HUMAN RESOURCE DIRECTOR ON BEST
PRACTICES FOR THE ORGANIZATION. HELP TO STRATEGICALLY INTEGRATE EFFECTIVE HUMAN
RESOURCE PROCESSES, PROGRAMS AND PRACTICES INTO THE DAY-TO DAY OPERATIONS.
 Advise management on the administration of plans and policies for human resource activities.
 An external human resource consultant providing business acumen, intelligence, human resource
compliance advice, and recommending solutions to human resource issues such as workforce
planning, brand management, and specific business knowledge related to the sector area.
 Provide consultation and guidance to senior management and in the interpretation of human
resource management policies, procedures, programs and application of related government laws
and regulations.
LOVE CENTER MINISTRIES, OAKLAND, CA 2006-2010
EXECUTIVE ASSISTANT TO CHIEF EXECUTIVE OFFICER
Performed advanced, specialized, and administrative duties in designated areas of the ministry as assigned
by the Chief Executive Officer. Operations support for church members, staff, and the public. Managed
the communications, and collaboration of efforts of the Pastor, and the Church Administrator to the
members of the church and to the fellowship.
 Increased positive VIEW OF THE OFFICE OF THE PASTOR
 Increased organizational operations of volunteers
 Underwrote documents that contributed to the accomplishments of the Chief Executive Officer.

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PHILLIP T. WILLIAMS▪9271 KLIBER DRIVE, WINTER HAVEN, FL 33884 ▪863-547-6375(H) ▪925-200-0734(M)
▪PHILGS400@GMAIL.COM
WORK EXPERIENCE (CONTINUED)
Merrill Lynch & Co. 14 YEARS
Vice President | Regional Client Relationship Manager (2002-2006 SAN FRANCISCO, CA)
VicE PRESIDENT | CLIENT RELATIONSHIP MANAGER (2000-2002 WASHINGTON DC)
VICE PRESIDENT | DISTRICT SERVICE MANAGER (1999-2000 SAN DIEGO, CA)
Vice President | District Service Manager (1996-1998 HOUSTON, TX)
Service Manager | Branch Office (1992-1995 TACOMA, WA AND
Los Angeles, CA)
Proactively and effectively managed a wide range of human resource functions, including human
resource policies and procedures, and employee relations in a face-paced environment across a region
supporting multiple locations, with 400+ support employees and their respective managers. A Human
Resources Generalist, and a Human Resource Business Partner working in partnership with
Directors/Business Leaders and their support managers in the branch office to collaborate, influence, and
provide human resource support and solutions on employee relations, conflict management, performance
management, annual compensation, employee engagement, and interpreting policy. General Manager
accountabilities for regional operations support, regulatory compliance AND CUSTOMER SERVICE.
 MANAGED HUMAN RESOURCE ACTIVITIES FOR A STAFF OF 400 PLUS SUPPORT
EMPLOYEES AND THEIR RESPECTIVE MANAGERS, WHICH INCLUDED EMPLOYEE
COMPENSATION TO ATTRACT AND RETAIN CANDIDATES. MANAGED COMPLEX EMPLOYEE
RELATIONS, SEXUAL HARASSMENT, AND DISCRIMINATION ISSUES.
 Flexibility to recruit Operations Managers, and the local project manager for the relocation
process of the new hire. Experience with workforce reduction planning, field management job
descriptions, and competencies that expanded position role and responsibilities.
 Directly managed 14+ Branch Field Managers. Provided ongoing professional development
training and support to boost performance and to elicit the results expected by a valued customer
base.
 Talent acquisition of Service Managers in jobs that improved productivity and performance
Vice President | Section Manager, Client Services (1999, 10 MONTHS ENGLEWOOD,
CO)
Section Manager | National Management Development Program (1995-1996 SOMERSET, N.J.)
Directed a high-volume call center supporting Western Division Branch Office Operations. Assessment
Center Management with a strong focus on talent acquisition of management candidates. Managed the
national talent acquisition program, mentored, and motivated professional and paraprofessional
employees. Cultivated an environment of reward, to increase productivity and satisfaction.
 Increased customer service levels and reduced customer wait times by 25%
 Increased morale within the group
 Coached and counsel direct report supervisors
 Played a key role in the development of and implementation of an assessment tool to evaluate
potential management candidates that lowered costs, and improved results.
EDUCATION

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VILLANOVA UNIVERSITY
MASTER OF SCIENCE – HUMAN RESOURCE DEVELOPMENT (IN PROGRESS)
UNIVERSITY OF PHOENIX
BACHELOR OF SCIENCE IN BUSINESS - HUMAN RESOURCE MANAGEMENT