1. AIDA GANDDINI
24691 San Andres Lane, Mission Viejo CA. 92691 - (949) 716-2201, E-mail: aidastar@cox.net
Summary of Qualifications:
Over 25 years of successful management experience. Consistently have been recognized
for running departments at peak performing levels. Public Speaking, excellent training
skills, teaches the craft of sales and service, leadership, motivation and effectiveness.
Solid administrative ability and business savvy. Bilingual English/Spanish.
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Executive Summary/Experience:
My hands-on experience both as a manager, training facilitator and consultant in diversified
industries, cultures and wide spectrum of people’s backgrounds and positions, both nationally
and internationally, is an asset which I would like to continue to enhance in the Training and
Development field.
5/04- Present Independent Consultant/Seminar Facilitator
Working with varied industries as a business Consultant, with expertise in managing
organizational transition, leadership development, team building, motivation,
managing diversity, customer service, sales and work place effectiveness.
10/2000-4/04 Head of Training and Development, Groupex, La Mirada, Ca.
Responsible for the development and implementation of the Organizational
Development Plan, On the Job Training (OJT) and Leadership Development Programs
from entry levels to management at all levels. Responsible for the development of
customized training programs for in house personnel, as well as for concessionaires
agents on a national level. Responsible for the development of training videos as
needed, as well as development of other trainers through a Train the Trainer program.
Have conducted training internationally and participated in presentations at sales
conventions nationally and internationally.
Training Programs offered:
Orientation, introduction to Company’s Culture – Interviewing Skills -On the Job
Training- Performance Appraisal -Counseling for Productivity Improvement
Managing Change -Time Management -Progressive Discipline
Leadership Development –Effective Communication -Sales/Customer Service Skills
Motivation -Team Building -Organizational Transition/Mergers –Train the Trainer
1992-10/94 Independent Consulting
Business Consultant, with expertise in managing organizational transition, leadership
development, team building, motivation, managing diversity, customer service, sales
and work place effectiveness.
1985 - 1/92 Customer Service Director, TRW Credentials, Orange, CA
Established, developed and administered all phases of the National Customer Service
Department from its beginning to a staff of 105. Established, developed, implemented,
and managed a diversity program. Customer service department statistics: Age range
19-72, 53% minorities, 48% bilingual, languages spoken 13: English, Spanish,
Korean, Cambodian, Greek, Samoan, French, Vietnamese, Tagalog, Hindi, Filipino,

2. German, & Dutch. Established quality standards resulting in reduced turnover rate
(20% to 6.5%). Responsible for successful transition of the Customer Service
Department to Richardson, Texas. TRW previous experience includes a wide range of
positions of ever increasing responsibility and authority both in line and staff
positions, including Director of National Training, Director of Quality Assurance, and
Credit File Manager. Have managed up to 250 people.
1982 - 1984 Facilities Supervisor, Stanford University Stanford, CA
Supervised office personnel, managed a residents’ hall housing 600 students and
interfaced with suppliers to maintain a quality atmosphere on campus. Participated
with the Conference Office in the successful implementation of Summer Conferences
held at the facility. Participated as a member of the Public Service Administrative
Group and the support staff to Donald Kennedy, President of Stanford University.
Education:
University of San Carlos, Guatemala City - B.S. Business Administration
Orange Coast College, Costa Mesa, CA - General Education
Ursuline Academy of New Orleans
Professional
Education/Certifications:
UC Irvine-Conflict Resolution Through Intercultural Communication - Certification
Carl Rogers PHD, UC San Diego - Client Centered Approach to Counseling
Neuro Linguistic Programming Institute-Speaking and Presentation Skills
Gestalt Sensitivity Training
Toastmasters International/Public Speaking
Performax Personalities Profiling/Psychology Selling Techniques
Dale Carnegie Management Seminar - Certification
Tom Peters - Preparing your Business for the 21st Century
Sterling Consulting Group Inc. - The Service Advantage - Certification
Malcolm Baldridge Quality Award Criteria Training
Zenger Miller - Frontline Leadership Train the Trainer - Certification
Managing Change: Organizational Transition - Certification
ICSA (International Customer Service Association)
CCSE (Certified Customer Service Executive) - Certification
Licensed Franklin-Covey Leadership Facilitator. Steven R. Covey/Certifications:
- The 7 Habits of Highly Effective People – Certification
- Quadrant II - Time Management-What Matters Most
- Empowerment, Principle Centered Leadership, - The Four Roles of a Leader
- The 7 Habits of Highly Effective People - Advanced Applications
- Building Trust, Getting to Synergy - The Power of Valuing Differences
- Master Mind - Principle Centered Leadership - Advanced Applications
Languages: Bilingual - English/Spanish Health: Excellent
Professional Affiliations:
ASTD (American Society for Training and Development, ICSA (International Customer Service
Association), Latin Business Association (LBA)
Published
Article:"Motivation...The Yearning Power"
Published at Stanford University, 1984