1. Anika Islam
Buildingno#10,Flat#1002, Ring Road,Mohammadpur,Dhaka 1207
Contact:
+88 01711083495
avi_anika4747@yahoo.com
Experience Details:
Executive – Financial Services, MD division, Grameenphone Ltd
 Check completeness and correctness of scanned copies of filled up agent Agreement/KYC
and other mandatory documents
 Verify agent information received from regions in excel with scanned KYC document
 In case of any information mismatch in agent’s documents, communicate with DRS
regarding required document and arrange collection of the documents and update the data
base accordingly
 Prepare excel based report and searchable agent data base
 Sort hard copies of agent Agreement/KYC Region and Distribution house wise
with numbering for tracking facility.
 Archive the Agent Agreement/KYC scanned and hard copies
Internee, HSSE P&O,Grameenphone Ltd
 Coordinating training programs relating to HSSE issues of Grameenphone.
 Preparing employee health reports.
 Workwith various health’s issue databases.
 HelpdevelopJobHazardAnalysis(JHA).
 Record and keep the statistics of accident reports.
 Report the performance status of Project HSE.
Career Summary:
Executive – Financial Services, MD division, Grameenphone
Ltd (Present)
Internee, HSSE P&O, Grameenphone Ltd
Senior Apprentice, Customer Service, Grameenphone Ltd
Bachelor of Business Administration (HR), East West University
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2. Executive,Customer Service, Grameenphone Ltd.
 Providing help and advice to customers using organization’s products or services;
 communicating courteously withcustomers by telephone, email, letter and faceto face;
 investigating and solving customers' problems, which may be complex or long-standing
problems that have been passed on by customer service assistants;
 handling customer complaints or any major incidents, such as a security issue or a customer
being taken ill;
 keeping accurate records of discussions or correspondence with customers;
 writing reports analyzing the customer service that your organization provides;
 developing feedbackor complaints procedures for customers to use;
 meeting with other managers to discuss possible improvements to customer service;
 being involvedin staff recruitment and appraisals;
 learning about yourorganization’s products or services and keeping up to date withchanges;
Specialized Skills:
Computer Skills: Working knowledge of MicrosoftWord,Excel and PowerPoint.
Language Skills: English, Bengali (speaking, reading and writing).
Co-curricular Activities:
East West University Creative Marketing Club (EWUCMC)
 Member From May 2012 to 2015
Seminar &Training Attended:
 Attended “EBLRoad Show” held at EWU
 Attended a career motivational Program “Inspire One Million” held at EWU.
 Attended Seminar on “Demutualized Dhaka Stock Exchange: Changes and Challenges” held at
EWU.
Personal Details:
Date of birth 7th April, 1993
Nationality Bangladeshi
Father’s name Md.Aminul Islam

3. Mother’s name Mahmuda Islam
Permanent address Village: Sujalpur, Post Office:Birgonj,District: Dinajpur.
Education:
Degree Institution Concentration CGPA Year
Bachelor of
Business (BBA)
East West University HRM
Minor- Finance
3.16 2011-2015
Higher Secondary
Certificate
Dhaka City
College Commerce 5.00 2010
Secondary School
Certificate
Viqarunnisa
Noon School &
College
Commerce 5.00 2008
Interests: Socializing, Marketing, Travelling, Sports,Music, Drawing.
References:
Rehnuma Hossain
Director, Communications
Grameenphone Ltd
Cell: +8801711081167
Email:Rehnuma@grameenphone.com
Laila Zaman Senior Lecture
Department of Business Administration
East West University
PlotNo-A/2, Jahurul Islam City
Aftabnagar Main Road, Dhaka1219
Cell: 01733503949