1. ABHIJIT PANDIT
Contact No: (M) +91-9850333636 (H) 020-65263169
OBJECTIVE
Looking at long-term stability and growth aspects in an organization, which maximizes potential and
aptitude to face the challenges of a professional career.
PROFILE
 6.6+ years’ of experience in customer service & supervision/management.
 Ability to train and supervise new customer service employees.
 Experience in providing customer service on phone, e-mail & chat.
 Good communication skills with the ability to liaise at all management levels.
ACADEMICS
 Completed SSC in 2002 from Maharashtra board with 68.53%.
 Completed HSC in 2004 from Maharashtra board with 69.17%.
 Complete DIPLOMA in Computer Engineering in 2007 from Dnyaneshwar Vidyapeeth with
68.32%
 Completed Bachelors of Commerce in 2011 from Pune University with 57.50%.
WORK EXPERIENCE
1. Maersk Global Services India Pvt. Ltd (Pune)
(Administrator / Sr. Process Expert: Core shipping & Logistics)
December 2011 – Till date
KEY RESPONSIBILITIES:
 Handle INTRAA & Manual Booking request, amendment request & General/exception
handling queries of the care & care premium customers, ensure to handle it within the prescribed
time.
 Handle E2E ((Export to Import) process of care & care premium customers and ensure to
increase to business of those customers.
 Handle invoice disputes raised by the customer in SAP with proper resolution in order to avoid
further re-disputes.
 To own and handle customers complaints with a positive attitude.
 Cost control: Proactively worked on the various reports in order to avoid the potential loss for
the liner as well as terminal business. (e.g. : longstanding & short shipped containers)
 Coaching & mentoring to the existing & new team members to understand the process with ease.
 Conduct DRM/MRM within team, update the daily dashboards in order to achieve team &
company goals and objectives.
2. ISN Global Service Centre (Pune)
(Customer Care/Support Executive)
May 2009 – December 2011
KEY RESPONSIBILITIES:
 Worked on US/UK based client project (Orbograph, Bookmarks & C.R.I) as a Quality Analyst
 Coaching & mentoring to team members to understand the process with ease
 Maintain and exceed productivity and quality service level agreements.
 Identifying areas of process improvement and ensuring implementation of ideas.
 Monitoring the vender performances.

2. COMPUTER PROFICIENCY
 Diploma in Information System & Management
 P.C – MAINTANANCE & REPAIRING (Govt. of Maharashtra)
HOBBIES
 Playing & watching cricket
 Hiking
PERSONAL DETAIL’S
Date of Birth : - 19th December 1986
Address : - F-1/17, ‘Nirmiti’ Apartments, Apte Society, Warje Malwadi, Pune – 58.
Email Address : - abhijitpandit33@gmail.com
Gender: - Male
Place: - Pune
Date:-
Signature:-