Slava Orinakova has over 10 years of experience in customer service, logistics, and order processing roles. She is currently working as a Customer Service Specialist for Jacobs Douwe Egberts in Prague, Czech Republic. Previously she has held roles at Harman and Honeytop Speciality Foods in logistics, order processing, and transport administration. She has strong skills in Microsoft Office, SAP, communication, and problem solving.

1. SLAVA ORINAKOVA
(Date of Birth: August 21st
, 1987)
ADDRESS
Nad Kolčavkou 906/6
Praha 9
190 00
Mobile number: 00420 704 766 679
Email: slawka.15@gmail.com
Full EU Driving Licence B
PERSONAL PROFILE
Experience in customer service, logistics management and order processing, I am
hard-working, creative and with passion to provide the best service.
I can offer the following experience and skills:
• Organizational, leadership, communication and decision making skills.
• With eye for detail, quick, efficient and initiative.
• Working individually or as part of a team.
• Experience of dealing with internal and external customers.
• Problem solving through the establishment of new systems, and making
existing systems more efficient.
• Working under pressure to tight budgets and schedules.
Now looking for a position within a similar role or an exciting opportunity that
offers career progression.
WORK EXPERIENCE
May 2014 – present
• JACOBS DOUWE EGBERTS (Prague, Czech republic)
Position held: Customer Service Specialist Professional CZ
• Processing purchase orders, returns, replacements, investigation in order processing
• Processing orders for purchase requisitions
• Dealing with internal and external questions, queries, product availabilities

2. • Dealing with warehouse, technicians and logistic stuff based in the country and abroad
• Ordering transport and communicating relevant questions and queries on this matter
• Using bespoke software (SAP, customer websites)
• Responsibility to deal with orders on urgent matters
• Providing invoices, credit and debit memos, applying correct pricing and discounts
• Make sure pricing for each line of the order is correct and matching, keep record of orders
background ( order history)
• Collecting information of all service calls and processing monthly report for management team
• Keeping eye and managing technicians to provide all documents that are needed on time
• Creating IT tickets and dealing with a third company to solve the system errors as one of the SAP
super users in the team
March 2014 – March 2015
• HARMAN (Potters Bar, Hertfordshire)
Position held: EMEA RSO (regional sales orders admin)
• Processing customer orders, returns, replacements, investigation in order processing
• Dealing with customer questions, queries, product availabilities
• Dealing with warehouse and logistic stuff based in the country and abroad
• Using bespoke software (SAP, customer websites)
• Responsibility to deal with orders on urgent matters, applying correct discounts with appropriate
approvals, applying running promotions
• Make sure pricing for each line of the order is correct and matching, keep record of orders
background (order history)
• Providing invoices, credit and debit memos
September 2013 – February 2014
• HARMAN (Soundcraft- Potters Bar, Hertfordshire)
Position held: Transport Administrator
• Processing orders, managing stock
• Dealing with warehouse stuff based abroad
• Using bespoke software (SAP, customer websites)
• Responsibility to clear orders by month end, managing stock transfers between different storage
locations, managing repacks
• Running month end report with control of stock balance, adjusting stock, investigation of stock

3. March 2009 – July 2013
• HONEYTOP SPECIALITY FOODS LTD. (Dunstable, Bedfordshire)
Position held: Customer Logistics Executive
• Processing daily short life orders received by EDI, passing them to despatch team to work out a
quantity of pallets, to production to plan a production and to transport to work out collection times
and plan collections
• Dealing with production, despatch and transport issues on daily basis, also dealing with customer
complaints providing excellent customer service face to face, over the phone and by emails
• Using bespoke software ( NAVISION, SAP, customer websites)
• Creating and printing ASNs from customer website or creating pallet sheets manually
• Checking shortages and getting EPODs from customer website or PODs from transport companies
• Responsibility to order equipment and look after the balances in stock
• Keeping record of orders using monitors and keeping print outs of orders
• Attended meetings with production and sales management discussing products promotions,
shortages as well as customer needs and expectations
• Working hard as a team with all departments to make customers satisfied in any time
• Helped to train new colleges and presented my role to new people joining the business to make
them understand how whole process is working in our department
• Been chosen to be a SAP super user to get properly trained and support people within logistic
department
February- March 2009
• HONEYTOP SPECIALITY FOODS LTD. (Dunstable, Bedfordshire)
Position held: Stretcher
• working in different areas of the production process
September- December 2008
• SINGLE RESOURCE (Kempston, Bedfordshire)
Position held: Picker
• completing orders using scanning system
• completing targets
• driving LLOP (electric powered trucks used for order picking)
August 2008
• SYNERGY HEALTHCARE (Dunstable, Bedfordshire)
Position held: Factory employee
• working in different areas of factory

4. Summer 2002
• PRO ZUMA (Pezinok, Slovak Republic)
Position held: Assistant (summer job)
• helping to keep records
• checking invoices
EDUCATION
September 2014 - December 2014
• Lean Organization Management Techniques ( Level 2)
May- September 2014
• Essential IT Skills Level 2 (Office 2010)
February- May 2014
• Certificate in HR Management (HRD online)
September- November 2013
• EQUALITY AND DIVERSITY Level 2
April- June 2013
• BUSINESS AND ADMINISTRATION Level 2 (Rotherham College BA)
September- May 2011
• ESOL English Language CAE- Certificate In Advanced English (Central
Bedfordshire College, Dunstable)
• Level 2 Speaking and listening, writing and reading
September- May 2011
• NVQ Level 2 For Customer Service/ Train To Gain (Central
Bedfordshire College, Dunstable)
September- May 2010
• ESOL English Language FCE- First Certificate In English (Central Bedfordshire
College, Dunstable)
• Level 1 Speaking and listening
September- May 2010
• Numeracy Course (Central Bedfordshire College, Dunstable)
• Level 3
September 2006-June 2008
• Technical University In Kosice (Slovak Republic)
Modules included:
• Micro-economy

5. • Macro-economy
• Psychology
• Sociology
• Maths
• Strategic Management
• Management communication
• Geography
September 2002- June 2006
• Gymnazium Of Julius Maurer In Krompachy (Slovak Republic)
GCSEs A LEVELS
MATHS
PHYSICS
GEOGRAPHY
SLOVAK LANGUAGE
ENGLISH
SKILLS
• Computing
• Skilled user of Microsoft Office applications - Word, Excel, Outlook and
PowerPoint.
• Knowledge of SAP
• Languages
• Fluent in both English and Slovakian languages, with understanding
of Czech and Polish.
INTERESTS
• English
• Visiting interesting places
• Cooking
• Internet research
• Reading
• Movies
• Socialising with friends
• Gym
• Music, concerts, festivals

6. • Macro-economy
• Psychology
• Sociology
• Maths
• Strategic Management
• Management communication
• Geography
September 2002- June 2006
• Gymnazium Of Julius Maurer In Krompachy (Slovak Republic)
GCSEs A LEVELS
MATHS
PHYSICS
GEOGRAPHY
SLOVAK LANGUAGE
ENGLISH
SKILLS
• Computing
• Skilled user of Microsoft Office applications - Word, Excel, Outlook and
PowerPoint.
• Knowledge of SAP
• Languages
• Fluent in both English and Slovakian languages, with understanding
of Czech and Polish.
INTERESTS
• English
• Visiting interesting places
• Cooking
• Internet research
• Reading
• Movies
• Socialising with friends
• Gym
• Music, concerts, festivals