1. Chedney M. Merriman 757-576-8710 • Chedney.Merriman@yahoo.com
PROFESSIONAL PROFILE
Goal-drivenleaderwhomaintainsaproductive climate andconfidentlymotivates,mobilizes,andcoaches employees to
meet high performance standards. Talent for working with a diverse workforce, identifying and leveraging unique
skillsets to achieve organizational goals.
Core competencies include:
 Deliver Under Pressure
 Interpersonal Skills
 Customer Service
 Professional Demeanor
 Self-Motivated
 Strong Work Ethic
 Compliance • Account Management • Training and Development
WORK EXPERIENCE
Fifth Third Bank | Atlanta, GA 2013 - Present
Operations Specialist 2015-Present
 Ensure compliance withfederal regulationsandbankpolicyforall mattersof branch operations.Froman
individualandteamperspective,recognizetellerandbranchriskexposures;maintaininternal controls;maintain
cash drawerlimits;maintainoptimal branchvaultcashlevels;properlysecure Bankassets;performedcash
verificationsasrequired.Backuptellertransactionpositionsif needed.
 Developrapportwiththe customerbase,greetthembyname,be responsive andtimelywithcorrespondence
and problemresolutionsanddisplayacaringattitude.Initiate conversationswithcustomerstouncover needs
and referthemtothe appropriate businesspartnerstomeetpersonalandfinancial centerreferral andsales
goals
 Performfinancial centeropeningandclosingduties,providecashwithdrawal,checksigning,andtransaction
approvalsandmanage nightdeposits.Oversee the tellerline,balance ATMsandvaultsand processcreditcard
applications.
• Personallymaintainedabalancingrecord,findandcorrecterrors.
 Trainedanddevelop newandcurrentCustomerService Representativesandidentify otherCustomerService
Representativeswhoare capable of trainingnew staff members
 Monitoredoperationsbehindthe CustomerService Representativeline,delegatingwork.Maintainedup-to-date
knowledge of financial centerpolicies,procedures,productsandservices
Personal Banker I 2013-2015
 Servedasprimarycontact for newaccount openingsandcrosssale of otherproductsand servicestoclientsand
prospects
 Supportteamsalesprocessbyacting uponor referringidentifiedclientneedstootherlinesof business,
includingbutnotlimitedto,retail loan,mortgage,investments,private banking,insurance,small business,
merchantservices,andotherareas
 Abide byall changesinpoliciesandprocedurestoensure compliance withcurrentguidelinesandregulations
issuedbyfederal governmentandcorporation
 Proactivelyandreactivelycontactclientsandprospectsdailybyphone orinpersontoidentifyadditional client
financial needsandstrengthenclientrelationships
 Identifyclientneedsandsellingbankloan,deposit,andfee generatingproduct.Refertobusiness,commercial
and otherbanksalespartners;remaincurrentonproduct knowledgeandcompetition;participate in
branch/areacampaignsandsalesinitiatives.Focusoninsidesalesactivitieswhile engaginginoutside calling
effortsbasedonmarketandgoal requirement.Attendcivicandcommunitygroupmeetings,participatingand
volunteeringoncivicandcommunityprojects,togenerate additional businessforthe Bank;utilize relationships
withlocal civic/volunteerorganization(s) toidentifypotential CRA opportunities

2. Chedney M. Merriman 757-576-8710 • Chedney.Merriman@yahoo.com
Insurance Agent - Aflac Insurance | Kennesaw, GA 2012-2013
 Approachedpotentialclientsbyutilizingmailingsandphone solicitation;made presentationstogroupsat
company-sponsoredgatherings;spokepubliclytocommunitygroupsonthe subjectof financial well-being.
 Determine clients'particularneedsandfinancial situationsbyschedulingfact-findingappointments;determine
extentof presentcoverage andinvestments;ascertain long-termgoals.
 Developedacoordinatedprotectionplanbycalculatingandquotingratesforimmediate coverage action and
long-termstrategyimplementation.
 Developedbase forlong-termsourcesof clientsbyusingreferrals,occupational,andspecial-interestgroupsto
compile listsof prospects.
Virginia Payroll & Tax Specialist - Merriman’s Payroll & Tax Service | Portsmouth, VA 2008-2012
 Prepare State, Federal,Sales,Withholding, EmploymentTaxes aswell aspayroll forlocal small businessowners
 Liaisonbetween BusinessOwnersandState Agenciesforresolve anytax relatedissues
 Processedemployeepayroll and administratedHumanresource matters(suchasPaidtime off,holiday,andsick
time alsoassistedwithbenefitquestionsasneeded
 Providedpersonalone onone service witheachbusinessandmembersof theirsiteswithweeklyvisitstoaccess
any additional needsthatmayhave arisen
 Interviewingandhiring,scheduling,assigningworktasks,andmonitoringworkof assignedassociates.Conduct
performance reviews,coachfordevelopment,andprovide disciplinaryactionwhennecessary.Provide
developmentfeedbackandopportunitiesforteammembers.Responsible forall buildingmaintenance issues
and relationshipswithclients..Prudentlymanage all expenseswithinorunderbudget.
Customer Service and Sales Specialist, Collector I, Personal Banker - Bank of America | Norfolk,VA 2009-2011
 Generatesbusinessanddeepeningrelationshipsbysellingproductsandservicestopotentialandexisting
customers.
 Achievesaggressivesalesgoalsandprovidinghighqualitycustomerservice andcollectionsviainboundand
outboundcalls,servicingcustomerandotherlossmitigationorrecoveryactivities.
 Contacts delinquent,charged-off,orhigh-riskcustomersinordertosecure paymentanddetermine reasonfor
delinquencyonactive loan/creditcardaccountas well asworkswithdelinquentcustomerstoestablishfull
balance repaymentplansorsettlements;educatescustomersonaccounttermsand alternate payment
programsand methods.
 Providescustomersolutionsbyprovidingseamlessdeliveryof service,salesand/orfulfillmentrequestsby
answeringcalls,textmessagesoremailsinacontact centerenvironmentknowledge of multiple productsand
abilitytodeepenorretainrelationshipsthroughservice andsales
EDUCATION & CERTIFICATIONS
Bachelor of Science in Business – Human Resources Management AnticipatedGradationDate:12/2018
Western GovernorsUniversity |SaltLake City,UT