1. CATHERINE A. COTTER
19057 Iowa Street (586)321-9819
Roseville, MI 48066 catherine.cotter@yahoo.com
ADMINISTRATIVE PROFESSIONAL
Customer Relations ● Organization ● Communications
A dynamic, goal-focused and achievement--oriented professional with a solid background
in office administration, special project management and customer focused service.
CORE QUALIFICATIONS
● Demonstrated leadership ● Superior customer service ● Excel in fast paced environment
● Time Management skills ● Ability to multi-task ● Marketing
● Strong attention to detail ● Project Management ● Account Development/Retention
PROFESSIONAL EXPERIENCE
RECORDING ANALYST 2010-2011
Quicken Loans, Troy, MI
Headquartered in Detroit, Quicken Loans is the largest online lender and the fifth largest retail mortgage lender in America
Analyzed all post closing packages to verify the existence and accuracy of information relevant to the requirements of the
country. Clear recording issues. Work closely with internal and external contacts to obtain necessary documents for
clearance.
Selected Accomplishments:
• Only member of 25 person team that qualified for reemployment (Temporary/Contract Position)
CUSTOMER ACCOUNT MANAGER 2006-2009
AIG/AMERICAN GENERAL FINANCIAL SERVICES, MI
Provides loans, retail financing and other credit related products to more than a million families in 40 states,
the United Kingdom, Puerto Rico and the Virgin Islands.
Provide customer service by greeting, assisting and soliciting persons entering the office or
on the phone. Meet personal performance goals through handling complete loan cycle
(mortgage and personal loans). Receive and process credit and employment verifications and
obtain necessary records for loan closings. Process payments and disbursements. Prepare
reports, type correspondence, maintain files, handle mail, notarize documents and handle
proper filing and recording guidelines. Closed all branches in late 2009.
Selected Accomplishments:
• Winner of prestigious Customer Service Award 2005 & 2006
• Helped decrease delinquency by 7%
• Consistently exceeded sales goals
• Promoted to customer account manager from representative position
• Trained several successful customer service representatives
INSURANCE SPECIALIST 1990-2006
GENERAL MOTORS CORPORATION, Detroit, MI
One of the world's largest automakers that traces its roots back to 1908. With its global headquarters in Detroit, GM employs 209,000 people in
every major region of the world and does business in more than 120 countries.

2. Work closely with adjustors to process various claims. Worked all aspects of accounting including accounts
payables/receivables. Closed office in 2006.
Selected Accomplishments:
• Selected to lead Insurance training for entire department (included extensive travel)
• Employee of the year award 2003,2004 and 2005
• Promoted six times to leadership positions
EDUCATION/PROFESSIONAL
Certificate in Business Management- Lawrence Institute of Technology
Professional Development
Completed Modelnetics Business Training
Professional Memberships:
Metro-East Chamber of Commerce- Member
National Alliance for Mental Illness- Walk Committee, Team Captain