1. JENNIFER
RAPER EXPERIENCED MORTGAGE PROFESSIONAL
Jraper16@hotmail.com PROFESSIONAL PROFILE
Adaptable mortgage professional most recently handling conventional loan
refinancing. Experience with files as a Loan Processor. Three years’ prior
Underwriting loan modifications and additional experience serving as point
of contact for distressed borrowers as a Customer Advocate.
PROFESSIONAL EXPERIENCE
Urban Lending Solutions (ULS)
ULS is a business process outsourcer (BPO) providing fulfillment and other
services to various mortgage lending institutions.
Mortgage Loan Processor I August 2016 – Present
Processed conventional mortgage refinance loans. Maintained a
mortgage pipeline of 50 – 90 active loan files.
Analyzed financial statements, production reports, tax returns, and
credit documentation for accuracy and compliance for investor
guidelines.
Reviewed loan files for accuracy prior to sending to Compliance and
Closing to eliminate errors.
Exceeded and completed all Production and Quality metrics, as well as,
Regulatory timeline adherence and Regulatory call adherence.
Modification Underwriter I April 2015 – May 2015
Successfully processed and reviewed very challenging loan applications;
(e.g., borrowers in review with default, self-employed applicants,
borrowers with problematic credit histories, borrowers with multiple
properties).
Maintained efficient and effective communication in partnership with
Loan Officers, Underwriters, Mortgage Assistants, external third parties
and customers.
Managed processing activities related to mandated governmental
regulations, loan modification reviews, short-sale reviews, deed in lieu
reviews, refinance, credit reporting and payment processing.
Customer Advocate | May 2012 – April 2015
Handled and resolved customer information inquiries and complaints
related to mortgage loan issues.
Tracked, researched and drafted written responses to customer
complaints.
Maintained accurate and complete records.
720.224.3519
Erie CO 80516
CAPABILITIES
Exceptional organizational
and time management skills
Effective interpersonal
communication
Excellent analytical and
problem-solving capabilities
Efficient in identifying and
improving processes and
managing risk
TECHNICAL SKILLS
Microsoft Office Suite
HTML
Adobe Acrobat Illustrator
E-Fax
AUS
(DU/LP)
Empower
AS400 DAS
SharePoint
Siebel
HomeSaver
HomeBase
2. EDUCATION
Brighton High School
Graduated 2005
PROFESSIONAL
REFERENCES
Armand Massie
720.448.3984
Dawn Meyers-Pegg
402.681.4750
Stephanie Vanderventer-
Hardy
720.205.4478
Valerie Young-Robertson
720.425.3606
Pamela Crocker
720.666.9441
Victoria Rodriquez
720.999.0850
Shirene Daley
303.654.8049
Patricia Napolitano
970.590.7172
Reed Group
Reed Group is an outsource services provider to employers, insurers and
healthcare organizations.
Customer Service Specialist (CSS) | October 2015 - January 2016
Answered incoming calls to the Service center from customer
employees needing assistance with their leaves of absence; FMLA,
Short-Term, and Long-Term leaves of absence.
Initiated new leave cases including identifying and expediting priority
issues.
Communicate with Nurse Case Managers and Leave Specialists.
Manpower
Inbound Hardware Call Handler | January 2012 - May 2012
Provided first-line call reception for hardware services, technical
support with clients and technicians.
Researched technical errors and communicated effectively to ensure
Hardware support processing.
Scheduled support calls, escalated high level severity calls to National
Duty Managers.
Acquired proficiency with IBM productivity and quality in dual accesses
and multi-tasking.
7-Eleven
Assistant Manager | March 2008 – January 2012
Assisted with management of store staff of 12 employees.
Performed Inventory Management including forecasting, ordering,
stocking and merchandising product.
Ensured prompt reconciliation of store operations paperwork.
Ensured prompt, efficient and courteous customer service.
Maintained a clean, customer friendly environment in the store.
