This document provides information about an upcoming meetup on design thinking and innovation. It includes the following: - An agenda for the meetup with topics covering the design thinking process from April to July, goals for community impact and skill building. - Instructions for an empathy interview activity where participants will practice interview, listening and questioning techniques in groups of three. - A discussion of different empathy methods like interviews, shadowing and observation that could be used in jobs, communities and with family/friends. - Thanks to sponsors and contact information for more details. The document outlines an upcoming meetup focused on design thinking and innovation skills.

1. Design Thinking and
Innovation Collective

2. Thanks to our Sponsors!

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4. If you could only listen to one band/musical artist for the rest
of your life, who would you choose?
What’s your guilty pleasure TV show/movie/author?
What’s your favorite ice cream flavor?
Question of the day

5. Design Thinking Process
April May June July

6. Our goals for this Meetup
Community ImpactSkill building

11. What’s happening in this photo?

12. What’s happening in this photo?

13. Interview for Empathy
WHY? TELL ME MORE…

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ASK OPEN-ENDED QUESTIONS
Can you tell me about…? How was that…?
FOLLOW UP WITH WHY
How did that come about? Can you tell me more about that?
DIVE IN FOR EXAMPLES, SPECIFICS
How many times did that happen? Can you share an example of when that happened?
ALLOW FOR PAUSES
Pauses give the participant time to reflect and complete their answers.
LISTEN 90%, TALK 10%
This is not a conversation even though it may feel like one.
Immerse: Empathy Interviews

15. Ask-Answer-Watch
Form into groups of 3
Assign roles- Interviewer, Interviewee, observer/coach
10 minute rounds: 7 minutes to interview, 3 minutes to receive
feedback from coach
Practice using the empathy interview techniques!

16. Taking it Home
Photo by Jerry Meaden, Flickr

17. Different Empathy methods
Interviews Shadowing Cultural Probe Observation

18. How might you use empathy methods…
In your job? In your community?With your family/friends?

19. We see the world not as
it is, but as we are
-Anais Nin

20. Thanks to our Sponsors!
trisha.lowe@capitalone.com