Seattle Design Thinking Meetup: Making space for Innovation

1. Design Thinking and Innovation Collective

2. Members Like You!

3. How are you checking in today? 4 1 3 2 high energy catalyz low energy high moodlow mood

4. Our goals for this Meetup Community ImpactSkill building

5. What’s your Transformation story?

6. We are facing profound changes in every sector • Rise of Mobile • Cloud platforms and services • Open source • Machine Learning • AI • Automation • Internet of Things Technology • Multiple generations • Culture of entrepreneurship • Purpose driven economy • Competition for talent • Virtual staff Workforce • Expectations focused on speed, convenience and personalization • Technology driving new experiences Customers

7. Skills needed in 2020 • Complex ProblemSolving • Critical Thinking • Creativity • PeopleManagement • Coordinating with Others • Emotional Intelligence

8. Learners must cultivate 21st century skills, capabilities, and attributes • Emotional Intelligence • Curiosity • Creativity • Adaptability • Resilience • Critical Thinking

9. Learning & Innovation Skills • Creativity and Innovation • Critical Thinking & Problem Solving • Communication • Collaboration

10. Communication Sharingthoughts, questions,ideas, & solutions Critical Thinking Lookingat problems in a new wayand linking learningacrosssubjects& disciplines Creativity Tryingnew approachesto get thingsdoneequals innovation & invention Collaboration Workingtogether to reach a goal,putting talent, expertise, & smarts to work. Curiosity The capacityfor inquiryand the desire and abilityto learn about something

11. Design Thinking

12. It (innovation) always starts and ends with leadership. If leaders aren’t understanding, embracing, and valuing innovation, why would anybody else in the organization? -Sarah Patterson, ExecutiveVicePresident and Chief OperatingOfficer, VirginiaMason Medical Center

13. Space Makers Risk Takers

14. So you want to be a Spacemaker… Human-Centered Goals Sweat the Small StuffTeam Climate

16. The questions we ask frame the solutions we get

17. Design a better suitcase

18. Design a Better Suitcase

19. How might we design suitcase-free travel?

20. • We need to increase app downloads! • We need to generate $10M in revenue • Make our marketing emails better • Design an onboardingmodule • We need a leadership class Are you inspired yet?

21. Human-Centered Goals

22. What’s your hill? WHO Who are your users? WHAT What needare you solving? WOW How will you measure success/delight? IBMDesign Thinking

23. IBMDesign Thinking

24. First time managers can’t wait to conduct 1:1s and career/comp conversations because they feel confident, supported and prepared to help their team members grow With a partner, choose one of these goals, (or a project you’re currently working on) and rewrite using the Who/What/How format We need a new onboarding video for our customers We need a leadership program Make sure everyone is trained on new compliance regulations Your turn!

26. Model for Team Effectiveness

27. Psychological Safety • When someonemakes a mistake in this team, it is often held against him or her (R) • In this team, it is easy to discuss difficult issues and problems. • In this team, people are sometimes rejected for beingdifferent (R) • It is completely safe to take a risk on this team. • It is difficult to ask other members of this team for help (R) • Membersof this team value and respect each others' contributions.

28. Remember Iceland?

29. Failure Bow

30. Your “Hill” How might we design team rituals, norms, or activities that could create the same energy and climate as “yes, and” and the failure bow, in a way that feels accepted, safe and sticky for yourcolleagues?

32. Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work. - Teresa Amabile “The Power of Small Wins”, HBR

33. Catalysts Setting clear goals Allowing autonomy Allowing ideas to flow Learning from problems and successes Helping with the work Providing resources Providing sufficient time

34. Positive inner work life not only makesemployeesfeel happy and engaged in their work, it leads to better performance including higher creativity and productivity.

35. Supporting Positive Inner Work Life Nourishers • Respect • Recognition • Encouragement • Emotional support • Affiliation Toxins • Disrespect • Discouragement • Disregard for emotions

36. Journey Map your week Reflect on your week so far and map out each of the moments where you’ve received or felt a “Nourisher”, as well as experienced any “toxins” Have you provided any nourishersor toxins to others this week?

37. Scenario Training!

38. Scenario Training Form a group of 3 or 4 Review the scenario yourteam is handed Discuss the scenario and brainstorm how you might respond to this situation Come up with a short skit and be prepared to act it out…

39. Taking it Home!

40. http://designthinking.is/ Step 1 Step 2

41. Every failure has a story. Every story has a lesson. Come join Seattle's bravest leaders as they share their biggest fuckups! Tuesday, November 14 Tickets http://bit.ly/SEA-FUN November

42. Members Like You!