14. MEASUREMENT
Introduction Interaction Intimacy Influence
What to track What to track What to track What to track
-Brand perceptions
-Impressions
-Posts
-Website visits
-GROWL registrations
-GROWL log-ins
-Bounce rate
-Page views
-Likes, fans
-Click through rate
-Sentiment
-Engagement
-Donations
-Email open rate
-Shares to social
media from GROWL
-Posting frequency
-Repeat donations
-Referrals
How to track How to track How to track How to track
-Google Analytics
-In-house tool
-Tour group follow-up
-Social analytics
-Website data
-Google Analytics
-Content analysis
-Donor data
-Email marketing tool
-GROWL data
-Donor data