Abbey Domond is a talented wedding photographer passionate about her work. Her social media presence needs improvement to grow her business. She currently has Facebook, Instagram, Pinterest and Twitter accounts but lacks consistency updating them. Competitor analysis found collaborating, tagging clients and paid promotion help brands. Abbey's strategy is to regularly post engaging content to each platform. She will provide photography tips, inspirations and engage with users. Metrics like followers, shares and engagement will track progress achieving her goals of more clients and income.
3. About Abbey Domond
“It’s about capturing realness in every shot. It’s about focusing in on all the
little things that end up meaning absolutely everything.” - Abbey Domond
Abbey Domond is an extremely talented photographer who is not your
common wedding photographer; she is very passionate about her work and
genuinely cares about her clients
It is not just about completing a job. To Abbey, photographing her clients’
special moments is a long process, one that is not over once “I do’s” are
exchanged
She believes in building relationships with her clients, and providing attentive
and high quality work; she truly is dedicated to celebrating people’s love
stories and giving them everlasting memories
Her photography style is very unique; Abbey can make a simple object into a
beautiful image
4.
5. Primary Challenges
Time
- Abbey needs more time invested in her social media platforms
- She needs to keep her content updated in a timely manner; she is struggling
to keep the content going (ex: latest Twitter post Mar.17)
Abbey’s resistance to social media
- Unfamiliar with platforms, not very comfortable sharing
Small audience
Lack of diversity in clients/audience
- Mostly female; not many men are following/engaging with her content
Maintaining consistency
- Updating platforms regularly with fresh content and consistent voice
7. Why Social Media?
Social Media is the most effective and fastest way to communicate with others.
Allows companies and individuals to have a two-way conversation
Raise awareness of brand recognition and encourages engagement
Build a community among those who enjoy the same brand
Primary goals: increase revenue, lower costs, and increase customer
satisfaction, and build and grow a fan base.
"One fan is worth 445 people"
- Jim Sterne
8. Four Steps
1. Get their attention
2. Get them to like you
3. Get them to interact
4. Convince them to buy
9. Needs and Goals
Needs:
Increase followers to capture the attention of clients and influencers
Increase engagement with photos and content
Increase conversion (turn followers into clients/referrals)
Goals:
Gain new clients
Retain past and current clients
Make enough money to turn her passion into a career
30 Weddings per year est. $120k income
Expand to hire assistants, editors, second shooters, etc.
13. Facebook
Currently
778 Likes ^13 774 Likes
Average likes of past 5 posts:
9.4 Likes
1 Comment
2 Shares
Average reach: 139.4 on March 9
104 People engaged
261 Posts clicked
1297 Total reach
23. Mary Marantz January 2015
Strengths:
Website design
Use of video
Collaboration with her husband
Resource to other photographers
Weaknesses:
Vague pricing
Site is hard to navigate and very text-heavy
Metrics:
Facebook: 37,030 Likes
Twitter: (Justin) 4,233 Followers, (Mary) 6,006 Followers
Instagram: 10.8K Followers
24. Mary Marantz December 2015
Metrics:
Facebook: 37.4k Likes
Twitter: (Justin) 4,406Followers, (Mary) 5,566 Followers
Instagram: 21.7K Followers
26. Kesha Lambert
Strengths:
Award winning photographer, NY based
Collaboration with a makeup artist; their company is called “Lash to Lens”
Lash to Lens offers the full package of makeup application & photography; quite convenient
A lot of followers on Facebook and Instagram
Weaknesses:
Very poor presence on Twitter and Pinterest compared to her other social platforms
Metrics:
Facebook: 11,806 Likes
Twitter: 91 followers
Instagram: 4,855 followers
Pinterest: 230 followers
29. Strengths:
Collaboration with other photographers and blogs
Engaging content and campaigns
Prolific; appears in many publications.
Weaknesses:
Blog interface
Doesn’t regularly update her blog, Facebook and Twitter.
Only post to her blog when she’s doing a promotion.
Appears over substances
Metrics:
Facebook: 3,548 likes (as of April 9, 2015, no Facebook page)
Twitter: 551 followers (hasn’t updated since February 14, 2015)
Instagram: 3,482 followers
Amy Anaiz
32. Joshua Dwain
Strengths:
Collaboration with bloggers and Instagram influencers
Paid SEO and PPC
Distinctive style
Tags clients
Featured in many publications
Weaknesses:
Twitter
Metrics:
Facebook: 5,088
Twitter: 498
Instagram: 5,912
34. Competitor Take-Away
Branding and visual identity
Be a resource
Collaborate with other creatives
Tag clients in photos
Consider paid advertising
Web design lesson: accessible icons
36. Timeline
April 15 May 15
Facebook
Instagram
One Time:
- Change username to
“Abbey Domond”
- Promote on other
networks
- Add Pin and “Tweet
This” button to images
on blog
Twitter
Pinterest
Daily:
- Pin 10x per day
- Organize boards
- Create new boards
Daily:
- Tweet 3x a day
- Engage
- Identify influencers
Daily:
- Continue Next Steps
One Time:
- Spruce up profile
37. Identifying KPIs
Increase target demographic of users: ages 18-44
Increase target demographics going to blog from other social media platforms
● Increase the number of visitors who click on more than three pages on blog
● Number of people engaging.
● Visitors who submit a contact form on her website.
● Increase number of people pinning her pins and likes on Pinterest
● Number of followers gained throughout her social media platforms
● Increase number of retweets and faves on her promotional tweets.
38. Determined Metrics
General
Shift in buzz over time
Frequency of social interactions per consumers to determine who are her fans.
Target demographics engaging with social media platforms.
Geography of participating audiences
Percentage of buzz containing her links
Time spent on site through social media referrals
Interaction and engagement rates.
39. Determined Metrics
Facebook:
Audience engagement
Number of people who click on a post
Number of comments on individual posts
Total amount of shares and likes
Total reach.
Twitter:
Number of faves overall
Amount of retweets overall
creation of hashtags using Abbey’s name.
40. Determined Metrics
Instagram
Number of mentions
Number of followers
Amount of likes
Creation of hashtags using Abbey’s name
Pinterest
Amount of repins.
Number of followers for board
42. Next steps
Facebook & Instagram
Be a resource
Tips of the day
Wedding planning
Photography skills (lighting, software, etc.)
Wedding & design inspirations
Be more consistent in post and voice
Post during the active hours
Engage with users in the comments
43. Next steps
Pinterest
Change username from “Abegail Domond” to “Abbey Domond”
Promote Abbey’s Pinterest on other networks
Create and organize the theme boards
Add “Pin It” button on images on her blog
Be more active
Pin 10x throughout the day
Adding 4-5 pins a day of Abbey’s own pictures each week
44. Next steps
Twitter
Tweet more often (3x a day: 1 organic and 1 resources, 1 promo)
"The more you communicate, the better... but constant, banal chatter is
not a plus" -Jim Sterne
Follow more people
Identify and engage with major influencers
Retweet
See what kind of post get more attention.