Brianna Haas is a professional with over seven years of experience in customer service seeking a position providing unparalleled customer support. She currently works as a Department of State Aide for the State of Michigan, where she is responsible for vehicle registrations, drivers licenses, and other transactions. Previously, she worked as a Customer Service Supervisor at Sears, where she rose from cashier to supervisor within three months and trained other employees. Haas has an Associate's degree in Hospitality and Tourism Management from the University of Phoenix and strong skills in communication, customer service, and multi-tasking.

1. BRIANNA N HAAS
6504 Chard St • Marlette, MI 48453 • (810)338-1338 • briannahaas@live.com
OBJECTIVE
Successful, reliable, and self starting professional, with seven plus years in the customer service industry,
seeking a setting to provide unparalleled customer support and fall into the perfect work family.
WORK EXPERIENCE
Department of State Aide
State of Michigan, Sandusky, MI United States
06/2013 - Present
 The face of the Secretary of State. First person to be in contact with customers.
 Responsible for multiple different transactions including, vehicle registrations and titles, drivers
license, commercial drivers license testing, and car dealership work.
 Started as a temporary worker and quickly gained a permanent position.
 Effectively helped train multiple other employees.
 Worked over the phone and through email with many customers, other employees, dealerships, and
managers.
Customer Service Supervisor
Sears Holing Corporation, Sandusky, MI United States
10/2010 - 09/2012
 Provided exceptional one-on-one customer service and effectively handled any customer complaints.
 Effectively trained and coached team members and emphasized customer service.
 Responsible for all cash handling operations for beginning and end of day procedures.
 Rose from cashier to Customer Service Supervisor within three months and started training other
employees soon after that.
EDUCATION
University of Phoenix
Associate of Art in Hospitality and Tourism Management
2011 - 2013
Marlette Community High School
High School Diploma
2010
SKILLS
 Verbal and written communication
 Phone skills
 Computer chatting both live and video
 People and customer service skill
 Attention to detail
 Self starting and motivating
 Multi-tasking