1. Keyvette M. Goodwin
2750 Woodmont Drive
Fairfield, Ca. 94533
(707)429-2115
CAREER OBJECTIVES
To obtain long-term employment with growth potential at a company
where I can contribute my hard working ability and my positive
attitude.
QUALIFICATIONS
• Over twenty years of outstanding Customer Service and
Clerical experience.
• Professional manner and appearance: represented four-star
hotels and nationally know banks.
• Flexible and adaptable to new work environment: a team
player
• Ability to multi-task and able to read, write, understand
and follow oral and written instructions.
EXPERIENCE
Front Desk/ Customer Service/ Leasing Consultant/
Assistant Manager
• Operated the front desk of three agencies offering the best
customer service and handling calls and questions
• Handled all correspondence through fax, paging, mail ,e-
mail, and voice mail
• Performed other duties as needed to ensure customers were
satisfied
• Registered guest and responded to inquiries of clientele
and the general public
• Operated multi-line switchboard, transferring call to hotel
rooms
• Processed rental applications; received monies; drafted
receipts for city activities; parking citations
registrations and municipal services
• Showed vacant apartments to prospective tenants and
explained complex policies and apartment amenities
• Verified all income and pertinent qualifying information
• Prepared binding leasing agreements and managed new tenant
walk-thrus
• Posted all legal notices and evictions on delinquent
accounts
• Dealt with maintenance request; scheduled repairs with on-
site and vendor services
• Deposited rent in the bank daily

2. • Market survey report as needed
• Posted ads on craigslist, rent.com and other online sites
BANK REPRESENTATIVE/ CALL CENTER
• Coordinated with other banks and merchants to insure checks
were accurate and valid
• Entered data on daily basis using 10-key by touch;
maintained customer information on computer filing program
• Processed lost or stolen card reports and fraud alerts
• Verified account information, electronic debits and
credits, merchant charges, and address changes
• Provided assistance to member’s credit and debit card
inquires over the phone
• Multitasked a variety of responsibilities, such as selling
banking products, while maintaining daily tasks
• Scheduled appointments as a telephone operator delivering
messages to various companies
• Answered customer inquires about checking, savings and
other accounts
WORK HISTORY
2014- Leasing Agent Career Strategies
2007-2012 Assistant Manager Bayview Vista
2006-2007 Leasing Consultant Wolberg and Michelson
2005-2006 CSR City Hall at the Mall
2005-2007 FrontDesk Clerk E-Z 8 Motel
2000-2004 Sr.Customer Service Sp. Bank of America
1996-2000 CSS Bank of America
1992-1995 Telephone Operator Protast Client Services
1989-1991 Front Desk Clerk Howard Johnson Hotel
EDUCATION
Office Technology Certificate E.C.P.I
Virginia Beach, Va.
High School Diploma Armstrong High School
Richmond, Va.