Brett Smith Resume

1. Brett C. Smith
3219 WillowAve.
Granite City,IL, 62040
RelocationtoIdaho
618-978-1973
13brsmith@gmail.com
Executive Summary DrivenSeniorCustomerService Representative whopossessesextensive experience
incustomerservice,businessacumen,andproblemresolutiontodeliversuperior
performance results. Appliesleadershipandstronganalytical skills tosupport
successful customerinteractionsthroughoutthe team, ensuring accurate
informationisconveyedtocustomers,aswell asmaintainedwithinaccounts.
Consistentlyembracesgreaterresponsibilitiessuchashandlingescalatedcallsand
beingavailableasa subjectmatterexperttogainexperience motivating,training,
and providingguidance toteammatestoensure consistentresultswellbeyond
expectations.Lookingtoleverage aflawlessperformance recordintoaneventual
managerial role withinthe company.
Employment
History
Bank of America,St. Louis, MO
SeniorCustomerService Representative,August6,2012-Present
 Exceededall goalsandawardedtopperformer24 outof 32 months,and
quarterlytopperformer5 outof 10 quarters
 Achievedperfectmonthlyquality scoreson8separate occasionsamongst
varyingprocedure anddepartmentpractice changes
 Entrustedto handle supervisor follow up andinbound callswhile
collaboratingwithotherescalationsteammemberstomaximize teamwork
 Serve asSubjectMatter Expert (SME) to leadnew hiresthroughtheirfirst
callsas part of theircontinuedtraining topromote qualityandproductivity
 Selectedtorepresentthe departmentinaseriesof companyfocusgroupsto
improve proceduresandresourcesavailable
Cloverleaf GolfCourse Inc.,Alton,IL
Golf Course Maintenance,March 6, 2011-November20, 2012
 Manage strictdeadlineswhile workinginteamunitsdaily
 Self motivatedtogainnew experiences withlimitedsupervision
St. Louis Rams, St. Louis,MO
Game Day Assistant,September11,2011-January 1, 2012
 Contributedtothe coordinationof promotional andgame dayevents
 Driventomeetspecifictime frames andremainprofessional andpositive
Education Bachelor ofScience in BusinessAdministration,May6, 2011
Concentrationsin Managementand Marketing
SouthernIllinoisUniversityEdwardsville (SIUE), Edwardsville,IL
Cumulative GPA:3.556/4.0, Cum Laude
Honors
&
Activities
EmergingLeaders ImprovingThrough Experience (ELITE) - OrganizationLiaison
American MarketingAssociation (AMA)
 Establishedadatabase to effectivelycommunicateandconnectwith
organizationsinthe School of Business andboostmembership
Partners for Pets – Volunteer
 Supportadoptionevent organization,promotion,andmarketing