1. Matthew A. Pacicca 189 Jackson avenue,SyossetN.Y. 11791Primary516-605-5894
Mpacicca81@gmail.com
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Qualifications A team Player with initiative, professional andinterestedin achievingthe goals set forth by a company. Has a strong
backgroundin sales andcustomer service.
Objective: I am seekinga company whereI can use my experience andeducationtohelpboththe company andmy self-exceedour
commongoals
Experience
2013-Present TD Bank,Merrick,NY
Financial Service Representative/ CSR/Sales service leader
 Customer Service (openingandmaintainingaccounts, buildingcustomerrelations )
 Supervisor (overrides, vault custodian, Daily/Quarterly Audits,sales andcompliance huddles)
 Insurance andinvestments Advisory
 Input loans,loanclosings
 Top quarterlyperformer of2016
2008-2013 Astoria Federal Savings and Loan. Plainview, N.Y.
Licensed Personal Banker
 Assist customers with their accounts andinvestment needs in a business professionalmanner.
 Referringcustomers to F.C. for life insurance andGISon major accounts
 Conduct daily functions such as, auditingof teller work, daily proofs, ATMdeposits,
Conduct CTR’s, FollowingPEAK Process.
 Have been cross trainedtoaccept supervisory roles,
 Additional training. IRA, Business, Insurance andinvestments,compliance
 Run sales and4 point meetings andreviewingrevenue goals ona daily basis
Build action plans
 An average of 9.19satisfactory score forcustomerservice
 An average of 121% tomymonthly revenue goals
2005-Present Pacicca‘s Pastries & More. Syosset N.Y.
Owner
 Catering
 Build accounts
 Manage the books andresponsibilities of a Sole proprietor
 File necessary business taxes
2002-2005 BJ’s WholesaleClub,East Setauket N.Y.
Loss Prevention Manager
 Ensure safety throughout the operationof the club
 Prevent andresearchall losses with in store. Detailedpaper work for members and cashier activity. Checks returned
for NSF. Credit cardfraud. Camera surveillance.
 Performdaily counts, high shrink, Jewelry counts., Runningthe front endso customers have pleasant shopping
experience
 Scheduling of Employees , Manage Staffon theteamfront line andcustomer service
Licenses
2011-Present Life/Accident/Health License
2013-Present NMLS# 1085296
2014-Present Notary Public
Education:
2015-Present Queens College Education/Business/Economics
2008-2009 SUNY Empire State College,OldWestbury, NY Accounting
2001-2001 Art Institute ofNewYork, NewYork, NY Certificate in PastryArt
1995-1999 Syosset High School, Syosset, N.Y. Regents Diploma