Consumer forums were established to address consumer complaints and protect consumer rights through judicial hearings. They consist of district, state, and national consumer forums that handle cases based on the monetary value of goods/services. District forums handle cases up to 20 lakh rupees, state forums up to 1 crore rupees, and national forums over 1 crore rupees. The forums aim to maintain fair business practices and allow consumers to file grievances against businesses within 30 days if unsatisfied with a lower court's ruling.

1. CONSUMER
FORUM

2. Consumer forum are special courts which
addresses consumer complaints and
grievances.
These are set up to protect consumer rights
which are done in the form of judiciary
hearings.
Its main motive is to maintain the fair
practices by the sellers towards consumers.

3. TYPES OF CONSUMER FORUM

4. DISTRICT CONSUMER FORUM
It consists of a President and two members and
are appointed by State Government.
In 1986,it had a jurisdiction to entertain
complaints when the value of goods or services
does not exceed 5 lakh but now the limit is
raised upto 20 lakh.
If the aggrieved party is not satisfied with the
judgement then they can file a complaint in
State Consumer forum within 30 days.
About 621 forums functional in India
Term of office : For 5 years or upto age of 65
years whichever is earlier.

5. STATE CONSUMER FORUM
It consists of a President and two members and
are appointed by State Government.
In 1986,it had a jurisdiction to entertain
complaints when the value of goods or services
exceeds 5 lakh but now the limit is raised upto 1
crore.
If the aggrieved party is not satisfied with the
judgement then they can file a complaint in
National Consumer forum within 30 days.
About 35 forums functional in India.
Term of office : For 5 years or upto age of 67
years whichever is earlier.

6. NATIONAL CONSUMER
FORUM
It consists of a President and four members one
of whom shall be woman and are appointed by
Central Government.
In 1986,it had jurisdiction to entertain
complaints where the value of goods or services
exceed 20 lakhs but now exceeds 1 crore.
If the aggrieved party is not satisfied with the
judgement then they can file a complaint in
supreme court within 30 days.
Term of office : For 5 years or upto age of 70
years whichever is earlier.

7. FEE DETAILS
Fee should be submitted through Demand Draft.
DISTRICT FORUM:
• Upto Rs 1 lakh : Rs 100.
• Above Rs 1 lakh and upto Rs 5 lakh : Rs 200.
• Above Rs 5 lakh and upto Rs 10 lakh : Rs 400.
• Above Rs 10 lakh and upto Rs 20 lakh : Rs 500.
STATE FORUM :
• Above Rs 20 lakh and upto Rs 50 lakh : Rs 2000.
• Above Rs 50 lakh and upto Rs 1 Crore : Rs 4000.
NATIONAL FORUM :
• A standard amount of Rs 5000.

8. WHO CAN FILE A
COMPLAINT?
A consumer .
Any voluntary consumer association registered
under the Companies Act,1956 or under any
other law for the time being in force for.
The Central or State Government.
One or more consumers,where there are
numerous consumers having the same interest.
In case of death of a consumer,his legal heir or
representative.

9. IMPORTANCE OF FORUM
 They guide consumers on how to file cases in
the consumer court.
 On many occasions, they also represent
individual consumers in the consumer courts.
 These voluntary organisations also receive
financial support from the government for
creating awareness among the people.
Works for the protection of Consumer rights.

10. Examples of consumer forum
cases.
Secunderabad : Driver suffers burns in
service centre , gets Rs 8.7 lakh.
Shop at mall fined 10k for refusing to
refund Rs 768.