The Consumer Protection Act, 2019 has been enacted for the purpose of providing timely and effective administration and settlement of consumer disputes and related matters.
This is a try to Minimize the long and lengthy Consumer Protection Act, 2019 of India into a short PPT. I tried to take all the key features from the Act. This Act came into force from 20th July,2020 in India
This is a try to Minimize the long and lengthy Consumer Protection Act, 2019 of India into a short PPT. I tried to take all the key features from the Act. This Act came into force from 20th July,2020 in India
Business Law unit- 4 - Consumer Protection Act
The Consumer Protection Act, 1986, Definition of Unfair Trade practices, Restrictive Trade Practices, Consumer Dispute, Rights of Consumers, Consumer Protection Councils.
In business, consumers occupy a very important place. The producers produce goods on the basis of tastes, likings, preferences etc. of the consumers. Consumer is the central point around which business activities revolves. In Spite of great importance of consumers they may be the victims of immoral businessmen. An important aspect is that there is lack of knowledge on the part of consumers and they are not organized as opposed to the sellers who are well informed and organized. To protect the consumers from unscrupulous businessmen and to provide easy remedy for their complaints, the Consumer Protection Act was passed in the year 1986. The Act extends to the whole of India except the State of Jammu and Kashmir. After completion of this unit you will be able to understand some important definitions under this Act as well as the various provisions under which consumers are given wide legal power to resolve their complaints. We will also discuss the various consumer forums created under this Act as redressal agencies for consumer grievances along with the procedure of filing a complaint in consumer forums, consumer protection councils, penalties for not complying with the orders of forums etc.
Financial statements are written records that convey the business activities and the financial performance of a company.
Financial statements are often audited by government agencies, accountants, firms, etc. to ensure accuracy and for tax, financing, or investing purposes.
CDD information comprises the facts about a customer that should enable a bank to assess the extent to which the customer exposes it to a range of risks.
RBI issued updated guidelines on ‘Co-Lending Model’ in November 05, 2020
“co-origination of loans” by banks and NBFCs for lending to the priority sector. “The arrangement entailed joint contribution of credit at the facility level by both lenders as also sharing of risks and rewards” the RBI said
Public Provident Fund or PPF Account benefits are discussed in Hindi as per updated RBI Guidelines 2019. How to open a PPF account online or in Post Office, 10 years Interest Rate Chart, PPF Maturity Chart and other PPF rules regarding withdrawal, eligibility, maturity period etc. are discussed in detail. PPF account can be opened in a Post Office or an Authorized Bank like Bank of India, SBI, PNB, ICICI Bank, HDFC Bank, Axis Bank etc.
DAY - NRLM (DAY - National Rural Livelihoods Mission) 'राष्ट्रीय ग्रामीण आजीव...Abinash Mandilwar
Complete scheme norms of DAY-NRLM (Deendayal Antyodaya Yojana – National Rural Livelihoods Mission) Schemes as per latest RBI guidelines. Important topic for JAIIB/CAIIB Exam and Banking awareness for bankers. Please like, share and comment on the video and subscribe the channel.
AML & KYC Guidelines in Bank | Anti-Money Laundering for JAIIB Exam | Bank Pr...Abinash Mandilwar
This video is based on RBI Master Circular on Prevention of Money Laundering Act, (PMLA) 2002 dated 25/02/2016 (Updated up as on 12 July 2018). This is very helpful for preparation of JAIIB Exam, Bank Promotion Exam & Bank PO Exam ( Banking Awareness). Please like, Share and Subscribe the channel. Your valuable comment for improvement is always welcome. For details You may purchase my JAIIB books online. https://www.amazon.in/s?k=abinash+man...
Follow me on twitter @amandilwar (Abinash Mandilwar)
This video is prepared on the basis of RBI Master Circular on Customer Service. The topic ‘Nomination facility in bank’ is very useful for Bank promotion JAIIB Exam and Bank PO Examination. Please like, share the video and subscribe the channel. Your valuable comments are always solicited. If you want video on any banking topics, please suggest in the comment box.
Priority Sector Lending in India | भारत में प्राथमिकता क्षेत्र ऋण | Priority ...Abinash Mandilwar
Priority Sector Lending is very important topics for banking knowledge. This video is based on latest RBI guidelines. It is useful for JAIIB/CAIIB Exam, Bank Po Exam and Bank promotion. Don't forget to like share and comment the video. If you want video on any banking topics, suggest me in the comment box. For details you may refer my book on JAIIB. https://www.flipkart.com/search?q=abi...
Yes of course, you can easily start mining pi network coin today and sell to legit pi vendors in the United States.
Here the telegram contact of my personal vendor.
@Pi_vendor_247
#pi network #pi coins #legit #passive income
#US
5 Tips for Creating Standard Financial ReportsEasyReports
Well-crafted financial reports serve as vital tools for decision-making and transparency within an organization. By following the undermentioned tips, you can create standardized financial reports that effectively communicate your company's financial health and performance to stakeholders.
BYD SWOT Analysis and In-Depth Insights 2024.pptxmikemetalprod
Indepth analysis of the BYD 2024
BYD (Build Your Dreams) is a Chinese automaker and battery manufacturer that has snowballed over the past two decades to become a significant player in electric vehicles and global clean energy technology.
This SWOT analysis examines BYD's strengths, weaknesses, opportunities, and threats as it competes in the fast-changing automotive and energy storage industries.
Founded in 1995 and headquartered in Shenzhen, BYD started as a battery company before expanding into automobiles in the early 2000s.
Initially manufacturing gasoline-powered vehicles, BYD focused on plug-in hybrid and fully electric vehicles, leveraging its expertise in battery technology.
Today, BYD is the world’s largest electric vehicle manufacturer, delivering over 1.2 million electric cars globally. The company also produces electric buses, trucks, forklifts, and rail transit.
On the energy side, BYD is a major supplier of rechargeable batteries for cell phones, laptops, electric vehicles, and energy storage systems.
when will pi network coin be available on crypto exchange.DOT TECH
There is no set date for when Pi coins will enter the market.
However, the developers are working hard to get them released as soon as possible.
Once they are available, users will be able to exchange other cryptocurrencies for Pi coins on designated exchanges.
But for now the only way to sell your pi coins is through verified pi vendor.
Here is the telegram contact of my personal pi vendor
@Pi_vendor_247
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...Quotidiano Piemontese
Turin Startup Ecosystem 2024
Una ricerca de il Club degli Investitori, in collaborazione con ToTeM Torino Tech Map e con il supporto della ESCP Business School e di Growth Capital
BONKMILLON Unleashes Its Bonkers Potential on Solana.pdfcoingabbar
Introducing BONKMILLON - The Most Bonkers Meme Coin Yet
Let's be real for a second – the world of meme coins can feel like a bit of a circus at times. Every other day, there's a new token promising to take you "to the moon" or offering some groundbreaking utility that'll change the game forever. But how many of them actually deliver on that hype?
Financial Assets: Debit vs Equity Securities.pptxWrito-Finance
financial assets represent claim for future benefit or cash. Financial assets are formed by establishing contracts between participants. These financial assets are used for collection of huge amounts of money for business purposes.
Two major Types: Debt Securities and Equity Securities.
Debt Securities are Also known as fixed-income securities or instruments. The type of assets is formed by establishing contracts between investor and issuer of the asset.
• The first type of Debit securities is BONDS. Bonds are issued by corporations and government (both local and national government).
• The second important type of Debit security is NOTES. Apart from similarities associated with notes and bonds, notes have shorter term maturity.
• The 3rd important type of Debit security is TRESURY BILLS. These securities have short-term ranging from three months, six months, and one year. Issuer of such securities are governments.
• Above discussed debit securities are mostly issued by governments and corporations. CERTIFICATE OF DEPOSITS CDs are issued by Banks and Financial Institutions. Risk factor associated with CDs gets reduced when issued by reputable institutions or Banks.
Following are the risk attached with debt securities: Credit risk, interest rate risk and currency risk
There are no fixed maturity dates in such securities, and asset’s value is determined by company’s performance. There are two major types of equity securities: common stock and preferred stock.
Common Stock: These are simple equity securities and bear no complexities which the preferred stock bears. Holders of such securities or instrument have the voting rights when it comes to select the company’s board of director or the business decisions to be made.
Preferred Stock: Preferred stocks are sometime referred to as hybrid securities, because it contains elements of both debit security and equity security. Preferred stock confers ownership rights to security holder that is why it is equity instrument
<a href="https://www.writofinance.com/equity-securities-features-types-risk/" >Equity securities </a> as a whole is used for capital funding for companies. Companies have multiple expenses to cover. Potential growth of company is required in competitive market. So, these securities are used for capital generation, and then uses it for company’s growth.
Concluding remarks
Both are employed in business. Businesses are often established through debit securities, then what is the need for equity securities. Companies have to cover multiple expenses and expansion of business. They can also use equity instruments for repayment of debits. So, there are multiple uses for securities. As an investor, you need tools for analysis. Investment decisions are made by carefully analyzing the market. For better analysis of the stock market, investors often employ financial analysis of companies.
The secret way to sell pi coins effortlessly.DOT TECH
Well as we all know pi isn't launched yet. But you can still sell your pi coins effortlessly because some whales in China are interested in holding massive pi coins. And they are willing to pay good money for it. If you are interested in selling I will leave a contact for you. Just telegram this number below. I sold about 3000 pi coins to him and he paid me immediately.
Telegram: @Pi_vendor_247
What price will pi network be listed on exchangesDOT TECH
The rate at which pi will be listed is practically unknown. But due to speculations surrounding it the predicted rate is tends to be from 30$ — 50$.
So if you are interested in selling your pi network coins at a high rate tho. Or you can't wait till the mainnet launch in 2026. You can easily trade your pi coins with a merchant.
A merchant is someone who buys pi coins from miners and resell them to Investors looking forward to hold massive quantities till mainnet launch.
I will leave the telegram contact of my personal pi vendor to trade with.
@Pi_vendor_247
This presentation poster infographic delves into the multifaceted impacts of globalization through the lens of Nike, a prominent global brand. It explores how globalization has reshaped Nike's supply chain, marketing strategies, and cultural influence worldwide, examining both the benefits and challenges associated with its global expansion.
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Nike Logistics and Transport
2. INTRODUCTION
➢The Consumer Protection Act, 2019 has been enacted for the purpose of
providing timely and effective administration and settlement of consumer
disputes and related matters.
➢It is a legal force available to customer to enforce their right as consumer.
➢The Consumer Protection Act was initially enacted in 1986 and
implemented from April 15, 1987.
➢Amendment on 17.12.2002, and implemented w.e.f. 15th March 2003
(World Consumers’ Rights Day).
➢Further, it was amended in 2019 as ‘The Consumer Protection
(Amendment) Bill, 2019’. 2019 Act was passed by the Indian Parliament
and received the assent of the President on the 9th August, 2019.
➢This new act replaced the old Consumer Protection Act, 1986.
3. DEFINITION OF CONSUMER
Consumer means any individual who-
1) Buys any goods for a consideration which has been paid or
promised or partly paid and partly promised; or
2) Hires or avail of any services for a consideration which has been
paid or promised or partly paid and partly promised, or under
any system of deferred payment;
3) Includes any user of such goods other than the person who buys
such goods or hires of any services for consideration paid; or
4) Promised or partly paid or partly promised, or under any system
of deferred payment, when such use is made with the approval
of such person.
4. WHI IS NOT A CONSUMER ?
1.Person buying goods for resale.
2.Person buying goods for any commercial
purpose.
3.Person receiving goods/services free or gifts.
4.Person enjoying personal service under a
contract( i.e.- service by employees/maid
servants) etc.
5. CONSUMER DEFINITION CHANGES UNDER ACT, 2019
➢Those who make purchases online. Endorsement of goods and
services, normally done by celebrities, are also covered within
the ambit of the 2019 Act.
➢In fact, an additional onus has been placed on endorsers, apart
from manufacturers and service providers, to prevent false or
misleading advertisements.
➢The definition of “goods” has been amended to include “food”
as defined in the Food Safety and Standards Act, 2006 and
included food delivery platforms within the fold of the 2019 Act.
➢Interestingly, “telecom” has been added to the definition of
“services” to bring telecom service providers within the
purview of the 2019 Act.
6. CONSUMER DEFINITION CHANGES UNDER ACT, 2019
➢A significant addition to the 2019 Act is the introduction of “product
liability” whereby manufacturers and sellers of products or services
have been made responsible to compensate for any harm caused to a
consumer by defective products or for deficiency in services.
➢Another newly introduced concept is that of “unfair contracts”
aimed to protect consumers from unilaterally skewed and
unreasonable contracts which lean in favour of manufacturers or
service providers.
➢The definition of “unfair trade practices” has been enlarged to
include electronic advertising which is misleading, as well as refusing
to take back or withdraw defective goods, and to refund the
consideration within the period stipulated within a period of 30 days.
7. COVERAGE UNDER THE ACT
➢ Explanation: - For the purposes regarding definition of consumer;
(a) The expression "commercial purpose" does not include use by a
person of goods bought and used by him exclusively for the purpose
of earning his livelihood, by means of self-employment;
(b) The expressions "buys any goods" and "hires or avails any
services" includes offline or online transactions through electronic
means or by tele-shopping or direct selling or multi-level marketing;
➢ Coverage: All goods and services including banking, insurance,
transport, processing, electricity, professional such as physicians etc.
in private, public and cooperative sectors are covered under this Act.
All banking services are covered due to their being essential services.
8. RIGHTS OF CONSUMERS
The act provides following rights to the consumers;
i. To have information about the quantity, quality,
purity, potency, price, and standard of goods or
services;
ii. To be protected from hazardous goods and services;
iii. To be protected from unfair or restrictive trade
practices;
iv. To have a variety of goods or services at competitive
prices;
v. To have the right to consumer awareness.
9. CONSUMER PROTECTION COUNCIL
To promote and protect the right of
the consumers, councils are
established. Their scope is not
regarding directly dealing with the
consumer complaints at initial or
appellate scope but to promote and
protect the rights of consumer.
10. OBJECTIVE OF THE COUNCILS
The objectives of the Councils under Consumer Protection Act is to
promote and protect the rights of the consumers such as:-
➢The right to be protected against the marketing of goods and services
which are hazardous to life and property.
➢The right to be informed about the quality, quantity, potency, purity,
standard and price of goods or services, as the case may be so as to
protect the consumer against unfair trade practices;
➢The right to be assured, wherever possible, access to a variety of goods
and services at competitive prices;
➢The right to seek redressal against unfair trade practices or restrictive
trade practices or unscrupulous exploitation of consumers; and The right
to consumer education.
11. CENTRAL CONSUMER PROTECTION COUNCIL
The Central Government has established a council known
as the Central Consumer Protection Council, called the
Central Council. The Central Council consist of the
following:
a) The Minister-In-charge of the Consumer Affairs in the
Central Government shall be the Chairman of the council,
and
b) Such member of other official or non-official members
representing such interests as may be prescribed.
The Central Council shall meet as and when necessary
but at least once in a year.
12. STATE CONSUMER PROTECTION COUNCIL
The State Government has established a council known as the
State Consumer Protection Council, called the State Council. The
State Council consist of the following:
a) The Minister-In-charge of the Consumer Affairs in the State
Government shall be the Chairman of the council,
b) Such member of other official or non-official members
representing such interests as may be prescribed by the State
Government, and
c) Such member of other official or non-official members not
exceeding ten as may be nominated by Central Government.
The State Council shall meet as and when necessary but at least
twice in a year.
13. DISTRICT CONSUMER PROTECTION COUNCIL
The State Government has established a council known as the
District Consumer Protection Council in every district, called
the District Council. The District Council consist of the
following:
a) The Collector of the District shall be the Chairman of the
council,
b) Such member of other official or non-official members
representing such interests as may be prescribed by the State
Government, and
The State Council shall meet as and when necessary but at
least twice in a year.
14. CENTRAL CONSUMER PROTECTION AUTHORITY (CCPA)
One of the most significant additions to the 2019 Act is to establish
Central Consumer Protection Authority (CCPA) with the following
features;
❖ The Central Authority shall consist of a Chief Commissioner and
other Commissioners as may be prescribed, to be appointed by the
Central Government.
❖ The Central Authority shall have an Investigation Wing headed by a
Director General for the purpose of conducting inquiry or
investigation under this Act.
❖ The CCPA has to regulate, protect and enforce the interest of the
consumers and matters related to unfair trade practices.
15. CENTRAL CONSUMER PROTECTION AUTHORITY (CCPA)
❖The CCPA has been provided with vast powers to inquire, investigate and
take action against violations of the 2019 Act.
❖Another significant power the CCPA has been showered with, is the
power to take action and impose penalty against misleading and false
advertisement as well as against any endorser of such advertisement.
❖It means the CCPA can now initiate action against the celebrities who
have endorsed such misleading and false advertisement provided such
celebrities failed to carry out any due diligence before participating in such
advertisements.
❖The CCPA may impose a penalty of up to Rs.10 Lakhs for first violation
and up to Rs.50 Lakhs on every subsequent violation on a manufacturer or
an endorser, for a false or misleading advertisement.
❖In addition to this, such manufacturer or endorser may be sentenced to
imprisonment for upto two years.
16. WHO CAN FILE A COMPLAINT ?
❖A consumer (individually or jointly), any
voluntary consumer organisation, Central
or State Governments.
❖Limitation period is 2 years from the
date of cause of action i.e. purchase of
goods/hiring of services.
17. PROCEDURE
❖A simple written complaint in duplicate with full
name and address of opposite party narrating
facts of the complaint along with copies of the
supporting documents and details of relief
sought.
❖No Court Fee is charged.
❖Engaging of Lawyer is not necessary, consumer or
anyone can represent his case.
18. CONSUMER CAN FILL HIS COMPLAIN IN THE
FOLLOWING CONSUMER COMMISSION
1) District Commission: A District Commission established by the State
Government in each district of the State by notification. The District
Commission have jurisdiction to entertain complaints where the value of
the goods or services paid as consideration does not exceed Rs. 1 Crore.
2) State Commission: Each State Commission shall consist of a President
and not less than four members. complaints where the value of the goods
or services paid as consideration, exceeds rupees one crore, but does not
exceed rupees ten crore.
3) National Commission: The National Commission shall consist of a
President and not less than four members. complaints where the value of
the goods or services paid as consideration, exceeds rupees one crore, but
does not exceed rupees ten crore.
19. PECUNIARY JURISDICTION
.
Commission Claim Amount Office Structure
District
Commission
Up to Rs. 1 Crore Headed by President & 2 other
members.
State
Commission
More than Rs. 1 Crore
up to Rs. 10 Crore
Headed by President & 4 other
members.
National
Commission
Above Rs. 10 Crore Headed by President & 4 other
members. Maximum age 70
years for President and 67
years for any other member.
20. CONSUMER MEDIATION CELL
Another provision introduced by the 2019 Act to ensure speedy resolution of
disputes is to provide for referring the disputes to mediation. The Consumer
Commission shall refer the matter to mediation on written consent of both the
parties.
The State Government shall establish a consumer mediation cell to be attached to
each of the District/State Commissions of that State. The Central Government
shall establish a consumer mediation cell to be attached to the National
Commission. Every consumer mediation cell shall maintain:
(a) a list of empanelled mediators;
(b) a list of cases handled by the cell;
(c) record of proceeding; and
(d) any other information as may be specified by regulations.
The Commission shall within seven days of the receipt of the settlement
report pass suitable order recording such settlement of consumer dispute
and dispose of the matter accordingly.
21. RELIEF BY DISTRICT COMMISSION
If, after the proceeding conducted the District Commission
is satisfied about the complaint, it shall issue an order to
the opposite party directing him:
➢To remove the defect pointed out from the goods;
➢To removal of deficiencies in services;
➢To replacement by new goods free from defects;
➢To refund of price/ charges etc.;
➢To pay such amount as may be awarded as
compensation to the consumer for any loss or injury
suffered by the consumer, due to the negligence of the
opposite party.
22. SUMMARY OF OFFENCE AND PUNISHMENT
Particulars Offence Type Punishment
Amount
Imprisonment
Period
Order made by the District /
State / National Commission
Found guilty Min. Rs. 25000/-
Max. Rs. 1 Lakh
Min. 1 month
Max. 3 years
Direction of Central Authority Fails to comply with any
direction
Max. Rs. 20 Lakh Max. 6 months
False or misleading
advertisement
First time offence Max. Rs. 10 Lakh Max. 2 years
every subsequent offence Max. Rs. 50 Lakh Max. 5 years
Manufacturing for sale or
storing, selling or distributing
or importing products
containing adulterant or
importing spurious goods.
(1st conviction, suspend
licence for a period up to two
years, and in case of second
or subsequent conviction,
cancel the licence)
Does not result any injury Max. Rs. 1 Lakh Max. 6 months
Causing injury not
amounting to grievous hurt
Max. Rs. 3 Lakh Max. 1 years
Causing injury resulting in
grievous hurt
Max. Rs. 5 Lakh Max. 7 years
non-bailable
Results in the death of a
consumer
Min. Rs. 10 Lakh Min. 7 years
Max. Whole life
non-bailable
23. APPEAL AGAIST THE ORDER
➢Any person may appeal to State Commission against the award of
District Commission within 45 days from the date of order after
Deposit amount is 50% of the amount.
➢Any person may appeal to National Commission against the award of
State Commission within 30 days from the date of order after Deposit
amount is 50% of the amount.
➢Any person may appeal to Supreme Court against National
Commission within 30 days from the date of order after Deposit
amount is 50% of the amount.
➢A person aggrieved by any order passed by the Central Authority
may file an appeal to the National Commission within a period of
thirty days from the date of receipt of such order.
24. TIME LIMIT FOR ACTION
ACTION TAKEN ON COMPLAINT TIME LIMIT
Admission of complaint from the date of receipt of the complaint. 21 days
Disposal without analysis or testing of commodities. 3 months
Disposal analysis or testing of commodities. 5 months
Appeal against the order made by the District Commission to the
State Commission.
45 days
Appeal against the order made by the State Commission to the
National Commission.
30 days
Appeal against the order made by the National Commission to the
Supreme Court.
30 days
Appeal against the order made by the Central Authority to the National
Commission.
30 days
Decision should be taken on Appeals for admission or rejection. 90 days