The document discusses consumer dispute redressal agencies in India. There are three levels of consumer dispute redressal agencies: district forums, state commissions, and a national commission. District forums handle cases up to 20 lakh rupees, state commissions handle cases from 20 lakh rupees to 1 crore rupees, and the national commission handles cases exceeding 1 crore rupees. The agencies are meant to provide remedies for consumers who have suffered losses from defective products or services.

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Presented By
Dr. Niraj C. Chaudahri
Assistant Professor,
BE(E &Tc), MBA (Operation & Supply Chain Management , Material
Management & Marketing Management ) PhD ( Operation Management )
1
Sanjivani College of Engineering, Kopargaon
Department of MBA
www.sanjivanimba.org.in
111 ( Legal & Business Environment )
Consumer dispute redressal

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Consumer dispute redressal elements
• Consumer dispute (section 2(1)(e)
• Complainant (section 2(1)(b)
• Complaint (section 2(1)(c)

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Consumer dispute redressal
• ‘Redressal’ means a remedy for the loss suffered by consumers. So,
anyone who has suffered a loss can claim compensation, special
amount of money for the inconvenience caused due to the faulty
product The Consumer Protection Act, 1986 has provision for
establishing these Redressal Agencies/Courts.
• These Courts are presided over by the judge and there are two other
members. The number of members and the appointment of Judge as
the President of the Forum is slightly different for District, State and
National Forums.
• One more interesting thing about these Courts is they can file a
complaint as per the value of the product and this is generally called
pecuniary value in legal language.

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Consumer dispute redressal agencies

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Type of Consumer dispute redressal agencies
• District forums
• The State commission
• The National commission

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District forums
• District Forum ′ , is established by the concerned State
Government in each District of the State. It is a district
level Court that deals with cases valuing up to twenty
lakhs. It means the pecuniary jurisdiction of the District
Forum is up to 20 lakh rupees. based on location and the
pecuniary value one can file a complaint at the
appropriate ′ Forum. The State Government may
establish more than one District Forum in a district. The
process of filing a Complaint in a Consumer Court is very
simple and extremely cheap as even common people like
us can do it without any need of a lawyer or paying
heavy fee

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The State commission
• A state level Court State Commission , is
established by the State Government
concerned in the State. It is a State level
Court for the redressal of consumer ′ s
disputes. It decides cases exceeding rupees
20 lakhs but not exceeding rupees 1 crore.
The ′ State Commission ′ can hear and decide
the appeal against the orders of District
Forum within the district

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The National commission
• A National Level Court ‘National Commission’ is
established by the Central Government. It is a
National level Court that works for the whole
country and entertains complaints where the
value of the goods or services and compensation
Consumers disputes exceeding rupees 1 crore. It
is a National level Court. The ‘National
Commission’ has also the jurisdiction to hear and
decide the appeals against the ‘award’ or orders
of the ‘State Commission’