1. Rebecca Maples
maplesfortworth@gmail.com
972-567-9929
PROFESSIONAL PROFILE
Golden Outlook Agency 8/2015-Current
Licensed Independent Agent
 Access media advertising services
 Calculate insurance premiums
 Calculate rates for organization's products or services
 Communicate visually or verbally
 Compute financial data
 Conduct sales presentations
 Determine customer needs
 Evaluate degree of financial risk
 Fill out business or government forms
 Follow contract/or insurance laws
 Interview customers
 Maintain records, reports, or files
 Make decisions
 Make presentations
 Motivate people
 Obtain information from individuals
 Provide customer service
 Sell insurance policies
 Use computers to enter, access or retrieve data
 Use interpersonal communication skills
 Use knowledge of written communication in sales work
 Use marketing techniques
 Certify and train with each carrier appointed, to ensure I stay abreast with new products
Teleperformance USA 10/2010-8/2015
 Develop, implement, and monitor training programs within organization
 Manage staff of classroom facilitators
 Provide performance feedback
 Conduct continuing education training
 Evaluate needs of company and plan training programs accordingly
 Maximized sales department effectiveness by determining and solving sales representative and sales manager
training needs; managing staff
 Presentation Skills, Training Management, Meeting Management, Motivating Others, Foster Teamwork,
Coaching, Meeting Sales Goals, Motivation for Sales, selling to Customer Needs, Customer Service,
Emphasizing Excellence
 Licensed Life and Health in all 50 States
 Medicare member enrollment
 Retention of current members who were requesting disenrollment because of lack of product knowledge
 Subject Matter Expert who was promoted to coach and assist training of new agents during 2011 annual
enrollment period
 Assist with expertise of product knowledge for 400 call center agents during 2011 Medicare annual
enrollment
 Licensed Sales Trainer for new hire agents during 2012 Medicare Annual Enrollment
 Delivery of initial training for new hire agents with emphasis on sales skills, product knowledge, and call
center policies

2.  Conduct/Analyze ongoing training as identified by client and management team.
 Customer service/process flex spending accounts for major insurance provider
 Supervisor who conducts development and coaching of call center agents for sales and service
 Maintain specific call center metrics with team of agents as given by client and management
Primerica Financial Services 06/2006-current
 Distributor of financial services products
 Licensed Life and Personal Lines agent
 Educate families with life insurance products and proper investing
 Teach families the importance of setting goals to achieve financial freedom with retirement by creating
retirement portfolios.
Adecco-Assigned to Motorola TX14 10/2007-11/2008
 Shipping Clerk
 Processing of International Shipments with cellular units
 Audit skids for quality assurance measures
Manpower-Assigned to Motorola TX14 07/2004-10/2007
 Quality Control Material Handler
 Performed specific testing on over the counter unit’s sent to Motorola
 Audited manufacturing lines to ensure operational procedures were being followed
 Received in cellular units needing technical repair
 Shipped cellular units once shipments were finalized
Adecco-Assigned to Motorola 05/2000-03/2002
 Warranty Analyst
 Analyze financial data and report monthly warranty claims paid
 Process and distribute claim payments in excess of $10 million annually
 Resolve consumer complaints
 Post payments for open accounts receivable
 Audit and research accounts for payment and/or corrective action
 Reconcile bank statements with database customer information for messaging warrant department
Education
Graduate of Wagoner High 1993