This curriculum vitae is for Jeremy Theron. He currently works as a Branch Manager for Shoprite Group - House and Home, with responsibilities including operational requirements, staff management, financial objectives, marketing, and customer service. Previously he worked as an Area Sales Manager and Regional Manager for Real People Pty LTD from 2005-2012, with responsibilities including managing sales targets and credit products. He also held roles as a MEF Project Manager from 2011-2012 and an I.T. Support Specialist from 2013-2014 for Real People Pty LTD. Theron has over 20 years of work experience in retail management, sales management, project management, I.T. support, and firefighting. He provides 6 references and

1. CURRICULUM VITAE – JEREMY THERON
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Personal Profile
Surname Theron
First Names Jeremy
I.D Number 7411095058089
Cell 076 373 9865
Email jeremytheron@gmail.com
Languages English, Afrikaans and Xhosa
Nationality South African
Driver license Code 8 and code 15
Notice period 2 weeks1
Marital status Married
Dependents None
Flexibility Willing to travel
Education
George Randell High School: Grade 11
East London Technical College: senior certificate (Matric)
N.S.C – Business Studies diploma
Subjects: Business English; Afrikaans; Computer Practice; Information Processing; Office
Practice; Small Business Management & Entrepreneurship
Train the trainer - certificate
Torque I.T
Netcampus 2014 international A+ and N+
Certificates / Skills
 3rd
November 2007 – Effective Business Communication
 3rd
July 2007 – Microsoft Excel
 27th
March 2006 – Bureau Education
 January 2006 – Origination Sales Department – Internal sales Consultant of the Month
 N.S.C – 69 % aggregate
 Deloitte certified trainer certificate 2012
 A+ International test 68%
 IR – Recruit rite
 HR / Initiator / Chairing
 GL and income Statement
 UCS
 WFM
 Insurance
 CPA
 Stock movement
 OHS
 Tilos / Real vet / ICR
 Fraud / credit granting verification
 MINT CRM
 IQ

2. CURRICULUM VITAE – JEREMY THERON
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EMPLOYMENT HISTORY:
Employer Shoprite group – House and Home
Period 2015 - Current
Positions Held Branch Manager
Responsibilities:
 Operational requirements by scheduling and assigning employees (30 ‐ 40 subordinates);
 Following up on store objectives and monthly targets; “bottom‐line” profits of the store.
 Maintenance of store staff by recruiting, selecting, orienting, and training employees.
 Maintenance of store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and
appraising job results.
 Financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective
actions.
 Identifying the current and future customer requirements by establishing rapport with potential and actual customers and
other persons in a position to understand service requirements.
 Ensuring availability of merchandise and services by approving contracts; maintaining inventories.
 Formulating of pricing policies by reviewing merchandising activities; determining additional needed sales promotion;
authorizing clearance sales; studying trends.
 Marketing of merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial
statements for profitability ratios.
 Securing of merchandise by implementing security systems and measures.
 Protection of employees and customers by providing a safe and clean store environment.
 Maintenance of the stability and reputation of the store by complying with legal requirements.
 Determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
 Maintenance of professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.
 Maintenance of operations by initiating, coordinating, and enforcing program, operational, and personnel policies and
procedures.
 Contribute toward team effort by accomplishing related results as needed.
 Supervising departmental managers and organizing training.
 Organising of rotas and holidays.
 Overseeing stock control and receiving orders
 Dealing with customer service issues such as queries and complaints; defusing escalated complaints that have reached
customer care / social media sites like Hellopeter
 Assess local market conditions and identify current and prospective sales opportunities
 Develop forecasts, financial objectives and business plans
 Bring out the best of branch’s personnel by providing training, coaching, development and motivation
 Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
 Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business
opportunities and needs
 Address customer and employee satisfaction issues promptly
 Adhere to high ethical standards, and comply with all regulations/applicable laws
 Stay abreast of competing markets and provide reports on market movement and penetration
 Network to improve the presence and reputation of the branch and company

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 Maintain, encourage and possess “ownership mentality”.
 Develop and implement employee performance evaluations and improvement plans
 Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins
 Conduct regular store meetings, once a week on Wednesdays
 Maintain and utilize surveillance equipment
 Maintain adequate store supplies
 Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
 Execute and monitor loss prevention and shrink programs
 Management of all store operational issues, to include store housekeeping, store administrative duties, physical
inventories, price changes, etc.
 Assign service orders to technicians, schedule technicians to perform delivery and installation work at customer sites and
ensure a first in/first out workflow
 Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall
organization and appearance of the service center
 Ensure all orders are properly documented and released for pick‐up
 Responsible for preparation of work schedules
 Ensuring that the legislation and regulations concerning health and safety including fire regulations are complied with
EMPLOYMENT HISTORY:
Employer Real People Pty LTD
Period 2005 - 2010 (5 years)
Positions Held Area Sales Manager – Regional Manager
Sales responsibilities:
Manage the regional sales of Merchant Finance credit products by ensuring that all sales targets are met
Ensure that the different product channels are serviced in line with the relevant budget forecast
Ensure the Real People Home Finance is the credit provider of choice
Contributing to the overall sales performance of the Hub
Maximize the credit sales potential of a given geographical region
Signing of new merchants
Activate dormant merchants
Regain business taken by the opposition
Maintain and grow existing business opportunities
Identify new markets and business opportunities
Effectively manage corporate roll-outs and deadlines
Develop the effective time management strategy in order to focus productivity on correct clients
Identify new corporate clients
Develop an effective client retention strategy
Identify strategic partners and build and maintain relations
Resolve problems effectively and timorously
Identify key personnel and build business relations
Understand your clients business
Establish and foster long-term relationships with customers during and after the sales process

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RISK:
Ensure the highest level of product knowledge is achieved
Ensure that all resources are used to obtain knowledge about the credit industry
Constantly add value to your client by transferring credit industry knowledge
Conduct a full competitor analysis for your region
Draws conclusions and makes recommendations based on qualitative or quantitative data
Provides expert advice about the products and services to customers and external business partners
Ensure good customer service by protecting and enhancing the company brand
Control brand damage
Ensure compliance to business rules, policies and procedure
Identify possible fraud
Promote and display company values
Display professional and leadership behavior
POLICIES AND PROCEDURES:
Ensure that all administrative tasks are completed as and when requested.
Provide daily, weekly and monthly planners to Regional Manager
Ensure that all company policies and procedures are understood and adhered to.
Ensure adherence to policy regarding all company assets (vehicles, cell phones, credit cards, tablets, laptops etc)
Employer Real People Pty LTD
Period 2011 - 2012 (2 years)
Positions Held MEF Project manager
GENERAL PROJECT MANAGEMENT RESPONSIBILITIES:
Conduct comprehensive and insightful reporting
Ensure that all reporting requirements and deadlines are met
Ensure that all office administration requirements and deadlines are met
Ensure knowledge of correct operating procedures are acquired and that requirements are met
Ensure the correct completion of merchant contracts
Ensure high standard of training is met
Ensure training examination pass rate of 90% is met
Ensure that the training reports are done properly and sent in by the relevant due dates
Ensure that Merchant training evaluations are met when surveys are conducted by the training department as
well as the Merchant satisfaction index surveys
Projects manage and mentor interns / learners
PROJECT MANAGEMENTRESPONSIBILITIES IN SALES
Produce a progress report monthly
Review the risk register monthly
Weekly communication meetings with Team Principals
Review weekly progress reports of Team Principals
Approval of purchase order requisitions
Approval of supplier invoices for payment
Weekly telephone updates to the sponsor
Induct new Team members into the project
Market the project internally

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Produce a monthly project newsletter
Maintain a project blog
Summary
Progress - deliverables are being completed within the base lined time scales
Cost - deliverables are being completed within the base lined cost plan
Quality - deliverables are being completed to defined expectations, first time
Performance (Value) - progress is being earned for the expected cost
Cash flow - net project cash flow is being achieved as the defined expectations
SHE - the required Safety, Health & Environmental standards are being achieved
Regulatory - all required statutory and regulatory conditions are being met
Reporting - regular and timely reporting of project progress to the sponsors
Risk - to proactively manage foreseen project risk, mitigating as necessary
Change - managing changes to the project without unduly affecting the stated objectives and benefits
Employer Real People Pty LTD
Period 2013 - 2014 (15 Months)
Positions Held I.T Support Specialist
I.T SUPPORT SPECIALIST RESPONSIBILITIES
Action calls assigned to me and my team
Advise departments and staff on upgrades and technical solutions
Advise logistics and all departments on desktops / laptops / cell phones before placing orders
Liaise closely with the first line support – Up skill and train them and solve all problems that they are unable to
solve
Hardware replacements and problem solving
Hardware installation and support
Hardware maintenance
Desktop / Laptop / cellular OS install and support
MS Office / exchange install and support
Creating usernames on AD and managing them / AD support and Admin
User data backups and data recovery
Installing Soft phones for call Centre’s
Assist in cabling / patching of points
Creating email addresses and mailing lists, Scan to email set up and support
Installing and configuring printers and scanners
Liaise closely with the project managers and assist on Mint and IQ for the RM's and Area sales managers
Assist with the executives backing up of data
Keeping record of all the backup tapes and assist with the caddies
Setting up APN dongles for all users and assisting HUB's remotely with them
Interacting with clients and maintaining a good relationship (Featured in the company magazine for excellent
service).
Removal of Malware and Trojans

6. Page 6 of 6
OTHER EMPLOYMENT
Employer S.B.V Services – East London
Period 2000 – 2005 (5 years)
Position Held LM5 / 6 Specialist
Employer Grey Fire Services – East London
Period 1996 – 2000 (4 years)
Position Held Fireman (DaimlerChrysler plant)
References
1. Gordon Cohen, Operational Manager – Shoprite group, House and Home, 0825636012
2. Charles Herselman, Regional Manager – Real People, 0722803508
3. Marius Crous (Project Manager) – 083 290 2996
4. Bryan Nel – 083 383 3420 (I.T Manager) or BNel@realpeople.co.za
5. Shaun Gratz – SBV – 082 550 3134 or ShaunG@SBV.co.za
6. Grey Fire Services – Robert Timms 083 396 8176