The document is Praveen PG's resume which outlines his experience over 4 years in sales, marketing, business development and customer relationship management roles. It details his work history and responsibilities in roles such as Sales Manager, Assistant Sales and Marketing Manager, Team Leader, and Process Associate. The resume also includes his educational background and personal details.

1. Praveen PG’s Resume |Page 1
PRAVEEN P.G.
Jumeriah Road, Dubai
: 0555610424 (Dubai)
: praveenpg86@yahoo.co.in
~ SALES & MARKETING/BUSINESS DEVELOPMENT PROFESSIONAL ~
Over 4 years of experience in: Business Development& Growth | CustomerRelationship Management | Process Management |
Decision Support | Revenue Generation | Marketing | Product Promotion | Market Assessment | Regulatory Compliances | Distribution
Channel Management | Sales Strategies | Direct Marketing | Documentation & Reporting | Customer Satisfaction | Customer Grievance
Redressal | Quality Assurance
PROFILE OVERVIEW
 Possess deep industry experience in pursuing market opportunities and applying forward thinking skills to deliver measurable,
value add results and achieve continuous growth in sales volume and market share year-on-year
 Experience in charting out sales & business development strategies and advising on products with key focus on enhancing
business volumes & growth as well as achieving revenue and top & bottom-line profitability
 Proactive and creative professional with thorough knowledge of local, national, and international factors affecting the buying
and selling of products
 Strong customer centric approach and excellent coordination and team leadership skills coupled with an ability to cut across
cultural barriers effectively in an international business scenario
CAREER REVIEW
Sales ManagerICONIC Realty- Properties, Dubai Since Mar 2015
Key Responsibilities:
 Analyzing, collecting and verifying residential property assessment information. Conducting field and real estate inspections to
gather information including size, type, quality, methods and materials used in building construction and developing market
value appraisals using field, market, land computations and other information
 Managing/ handling the relationship and negotiations with Real Estate companies and property owners, while maximizing the
company’s interests with regards to environmental, employee security/ welfare and cost optimization issues.
 Drafting and assisting in the preparation of investment models for the construction industry and residential apartments.
 Determining scope of work and value type of real property and helping clients make decisions on purchasing, investment,
legal, sales, private or secondary mortgage/ loan purposes
 Conducting real-time research and investigating, analyzing, author and assigning market value as per Federal and State Real
Estate Appraisal regulations and specific standards
 Utilizing client’s feedback & personal network to develop marketing intelligence for generating leads; identifying streams fo r
revenue growth & developing Sales plans to build consumer preference. Reviewing market response / requirements and
communicating the same to teams for accomplishing business goals; effectuating pre-planned sales strategies for
accomplishment of performance milestones.
Assistant Sales & Marketing ManagerAcademia, Calicut,India Apr 2012–Nov-2014
Key Responsibilities:
 Managing sales & marketing with the emphasis on sales strategies supported by marketing activities related to promotional
efforts of the company
 Responsible for building sales through representatives; managing department budgets and overseeing the production of
brochures, catalogs and other selling tools
 Successfully implemented Direct Marketing activities to agreed budget; responsible for preparing sales presentations by
compiling relevant data
 Responding to and following up with sales enquiries via post, telephone, and personal visits
 Developing new customer base and maintaining existing customers through planned individual account support, and liaison
with internal order processing staff
 Documenting and monitoring activities pertaining to customer/competitor research & surveys and providing management with
relevant information
 Developing and implementing effective business plans and strategies in liaison with the Manager; planning budgets, preparing
reports, arranging meetings for managers and organizing training & development for the staff

2. Praveen PG’s Resume |Page 2
 Tracking, consolidating, analyzing and summarizing expenses; maintaining promotional database of invoices and bill-back data
 Resolving inventory and purchase order problems by investigating purchase data and history; identifying and suggesting
alternate means of order filling and notifying managers and customers regarding the same
 Answering customer queries regarding product, promotion, and pricing information; solving and informing managers regarding
promotional allowance, rebate & pricing discrepancies by researching promotion details, regular and special prices offered on
products
 Preparing and forwarding reports related to actual vs. projected sales results; drafting & distributing monthly reports of the same
 Maintaining customer database related to their profiles and updates
Team LeaderSamgrah BPO Solutions, Trivandrum,India Aug 2011 – Feb 2012
Key Responsibilities:
 Performed Claim Processing for US based Insurance Companies like Anthem, Blue cross Blue shield, Liberty, Apriya, Aetna
etc.; processed files related to automobile insurance claims and other insurance claims, handled inbound calls related to
verification/sales/query resolution
 Documented work accomplishments & administrative information, and corresponded the preparation, presentation and
communication of work-related information and individual & team training needs with the Supervisor
 Recommended and requested implementation of corrective actions viz., assignments, reassignments, promotions, tour of duty
changes, peer reviews, and performance appraisals, etc. to the Supervisor for issues related to performance management
 Provided web designing solutions on various platforms such as Google, Graphics, Flash, and Business applications
 Gained through knowledge of web development for both World Wide Web and for private networks, including web designing,
content development, server-side scripting, network security, and e-commerce solutions
 Implemented SEO Marketing successfully by identifying dense keywords, applying them, monitoring results through SEO Software
Tools and Techniques such as SEO Elite; performed alternate keyword experiments to study comparative results, observed and
analyzed results of competitors and updated web pages according to the keyword density changes
Internship Trainee (OJT)Taneja Aerospace and Aviation Limited, Bangalore,India Oct 2010 – Apr 2011
Key Responsibilities:
 Conducted routine inspection and maintenance of the P-68C, Cessna Citation CJ2 and Cessna Citation CJ2+ Aircrafts; steered
navigation system check through the use of Ramp Tester ATC 600A, NAV 402AP, IFR 6000 & IFR 4000
 Performed Snag Rectification of Avionics/Electrical/Instrument systems; installed & removed Avionics System and
Electrical/Instrument Equipment activities on P68C Aircrafts within 90 days out of the 180 days schedule
 Performed Functional and Bench Check of the following systems:
 Assisted in Lead Acid battery charging, CT Check and in Electrical/Avionics Loom, interconnection & installation of panels
 Aided in calibrating the Flight Instrument, Ammeter, Voltmeter, Digital Multimeter, Torque Wrench &VerneirCalipers
Process AssociateGenpact, Gurgaon,India Oct 2009 - Aug2010
Key Responsibilities:
 Handled and resolved customer complaints and inquiries regarding products and services; informed client regarding claim
investigation/planned adjustments
 Transferred unresolved customer complaints to the designated departments for further investigation into the issue
 Maintained record of completed contract forms and change of address; issued service discontinuance orders to customers
 Collected deposits/payments and arranged for billing after determining service charges from the customers
 Approved/disapproved dealers’ claims through examination of defective parts & review of claim adjustments with dealers
EDUCATION
2009 Diploma in Aircraft Maintenance Engineering from DGCA, New Delhi
2007 B.Sc. (Mathematics) from Kerala University, Trivandrum
IT Forte: MS Office, C, Flash and Photoshop
PERSONAL DETAILS
Date of Birth: 7th
December 1985 | Linguistic Abilities: English, Hindi and Malayalam | Present Address: Villa No:72
Manara, Enoc 1Jumeriah Road, Dubai | Permanent Address: RadhaVilasam, Pappanamcode, Panagode P.O Trivandrum, Kerala
Passport Number: J9209570 | Expiry Date: 27th
Sep 2021| Issue Date: 28th
Sep 2011
----- References available on requests -----