Rebecca Maples has over 15 years of experience in insurance, financial services, sales, and customer service. She is currently a licensed independent insurance agent with Golden Outlook Agency where she performs various agent duties such as calculating rates, selling policies, and providing customer service. Previously, she worked at Teleperformance USA where she developed training programs, coached agents, and ensured customer service standards were met. She also has experience working for Primerica Financial Services as a licensed life and health insurance agent.
Sales & Relationship Managment for BankersAtul Prakash
Customer Responsiveness is going to the the key driver for growth in the sector of banking going forward. Our program on Sales & Relationship Management for Bankers has been designed by using our experience in dealing with retail as well as large corporate clients. This program will not only help in improving the customer responsiveness but will go long way in improving productivity and efficiency of customer facing bankers.
The familiar Point of Sale (POS) device that you find in retail stores is poised to undergo a major change in the coming years. This transformation is expected to result from the combined force of mobile device and sensor proliferation. Customers are experiencing seamless service delivery resulting from unparalled omnichannel retail experiences meticulously built and delivered across several retail touch-points.
The MBA Project for JARO offers specialized MBA programs to cater to the needs of working professionals to enable them to build managerial skills in specific industry domains and functional areas.(ebrrp2515)
Click to edit summaryI can efficiently work under pressure and depend on assigned task with minimum supervision. I am willing to be trained or assigned anywhere and to work on extended hours. Proficiently equipped with knowledge summarized below, any team workers who can deal with people can handle work related challenges and can easily adapt to changes.
Retail Stock Room Essentials training gives your employees new skills and develops existing skills in ensuring the right stock is in the right place at the right time, and preventing stock loss by understanding key
loss areas.
This high quality training programme is an essential, flexible and rewarding experience. There has never been a better time for retailers to increase sales by training, developing and retaining a skilled workforce.
For eligible organisations, it is being fully funded
by the European Social Fund so there is no cost
to you.
Sales & Relationship Managment for BankersAtul Prakash
Customer Responsiveness is going to the the key driver for growth in the sector of banking going forward. Our program on Sales & Relationship Management for Bankers has been designed by using our experience in dealing with retail as well as large corporate clients. This program will not only help in improving the customer responsiveness but will go long way in improving productivity and efficiency of customer facing bankers.
The familiar Point of Sale (POS) device that you find in retail stores is poised to undergo a major change in the coming years. This transformation is expected to result from the combined force of mobile device and sensor proliferation. Customers are experiencing seamless service delivery resulting from unparalled omnichannel retail experiences meticulously built and delivered across several retail touch-points.
The MBA Project for JARO offers specialized MBA programs to cater to the needs of working professionals to enable them to build managerial skills in specific industry domains and functional areas.(ebrrp2515)
Click to edit summaryI can efficiently work under pressure and depend on assigned task with minimum supervision. I am willing to be trained or assigned anywhere and to work on extended hours. Proficiently equipped with knowledge summarized below, any team workers who can deal with people can handle work related challenges and can easily adapt to changes.
Retail Stock Room Essentials training gives your employees new skills and develops existing skills in ensuring the right stock is in the right place at the right time, and preventing stock loss by understanding key
loss areas.
This high quality training programme is an essential, flexible and rewarding experience. There has never been a better time for retailers to increase sales by training, developing and retaining a skilled workforce.
For eligible organisations, it is being fully funded
by the European Social Fund so there is no cost
to you.
CV of Jocelyn Gimena. Experience In - Office Administration and Operation, Customer Compliance Relation, Business Development, Sales and Marketing, Negotiation and Coordination, Showroom Operations and Functions.
1. Rebecca Maples
maplesfortworth@gmail.com
972-567-9929
PROFESSIONAL PROFILE
Golden Outlook Agency 8/2015-Current
Licensed Independent Agent
Access media advertising services
Calculate insurance premiums
Calculate rates for organization's products or services
Communicate visually or verbally
Compute financial data
Conduct sales presentations
Determine customer needs
Evaluate degree of financial risk
Fill out business or government forms
Follow contract/or insurance laws
Interview customers
Maintain records, reports, or files
Make decisions
Make presentations
Motivate people
Obtain information from individuals
Provide customer service
Sell insurance policies
Use computers to enter, access or retrieve data
Use interpersonal communication skills
Use knowledge of written communication in sales work
Use marketing techniques
Certify and train with each carrier appointed, to ensure I stay abreast with new products
Teleperformance USA 10/2010-8/2015
Develop, implement, and monitor training programs within organization
Manage staff of classroom facilitators
Provide performance feedback
Conduct continuing education training
Evaluate needs of company and plan training programs accordingly
Maximized sales department effectiveness by determining and solving sales representative and sales manager
training needs; managing staff
Presentation Skills, Training Management, Meeting Management, Motivating Others, Foster Teamwork,
Coaching, Meeting Sales Goals, Motivation for Sales, selling to Customer Needs, Customer Service,
Emphasizing Excellence
Licensed Life and Health in all 50 States
Medicare member enrollment
Retention of current members who were requesting disenrollment because of lack of product knowledge
Subject Matter Expert who was promoted to coach and assist training of new agents during 2011 annual
enrollment period
Assist with expertise of product knowledge for 400 call center agents during 2011 Medicare annual
enrollment
Licensed Sales Trainer for new hire agents during 2012 Medicare Annual Enrollment
Delivery of initial training for new hire agents with emphasis on sales skills, product knowledge, and call
center policies
2. Conduct/Analyze ongoing training as identified by client and management team.
Customer service/process flex spending accounts for major insurance provider
Supervisor who conducts development and coaching of call center agents for sales and service
Maintain specific call center metrics with team of agents as given by client and management
Primerica Financial Services 06/2006-current
Distributor of financial services products
Licensed Life and Personal Lines agent
Educate families with life insurance products and proper investing
Teach families the importance of setting goals to achieve financial freedom with retirement by creating
retirement portfolios.
Adecco-Assigned to Motorola TX14 10/2007-11/2008
Shipping Clerk
Processing of International Shipments with cellular units
Audit skids for quality assurance measures
Manpower-Assigned to Motorola TX14 07/2004-10/2007
Quality Control Material Handler
Performed specific testing on over the counter unit’s sent to Motorola
Audited manufacturing lines to ensure operational procedures were being followed
Received in cellular units needing technical repair
Shipped cellular units once shipments were finalized
Adecco-Assigned to Motorola 05/2000-03/2002
Warranty Analyst
Analyze financial data and report monthly warranty claims paid
Process and distribute claim payments in excess of $10 million annually
Resolve consumer complaints
Post payments for open accounts receivable
Audit and research accounts for payment and/or corrective action
Reconcile bank statements with database customer information for messaging warrant department
Education
Graduate of Wagoner High 1993