This eBook will allow retail business and IT managers to understand, which are the key elements that must be considered in retailers' path to become omnichannel champions. Find out which are the most critical omnichannel capabilities to develop as well as its strategy and roadmap for the implementation plan.
Building A Customer Journey Map PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Building A Customer Journey Map Powerpoint Presentation Slides. This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with seventeen slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Building A Customer Journey Map Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
Customer Life Cycle Model PowerPoint Presentation SlidesSlideTeam
If you are wondering how to manage customer prospects, try our customer life cycle model PowerPoint presentation slides. A customer life cycle management system is necessary for any organization that aims to succeed. The customer life cycle framework PPT templates will enlighten you on various stages of the cycle such as customer segmentation, targeting audience, lead generation, customer loyalty framework, lead framework, marketing campaigns and promotions. It helps you to determine the impact of your customer relationship management program. You can also utilize this customer relationship presentation to get acquainted with similar topics, including consumer acquisition, consumer retention, purchase funnel, consumer journey map and customer sales. A good customer service management strategy means customer satisfaction and tons of revenue for your company. If you wish to easily establish contact and maintain long-term relationship with your clients, then download our content-ready customer life cycle model PowerPoint presentation slides. Assess how the deal goes in your favour with our Customer Life Cycle Model PowerPoint Presentation Slides. Be able to identify a good bargain.
There is a territory that exists in the borderlines between you and your customers. It’s a place where opportunity lives, if only you know where to look….
This deck consists of total of thirty four slides. It has PPT slides highlighting important topics of Customer Journey Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
This eBook will allow retail business and IT managers to understand, which are the key elements that must be considered in retailers' path to become omnichannel champions. Find out which are the most critical omnichannel capabilities to develop as well as its strategy and roadmap for the implementation plan.
Building A Customer Journey Map PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Building A Customer Journey Map Powerpoint Presentation Slides. This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with seventeen slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Building A Customer Journey Map Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
Customer Life Cycle Model PowerPoint Presentation SlidesSlideTeam
If you are wondering how to manage customer prospects, try our customer life cycle model PowerPoint presentation slides. A customer life cycle management system is necessary for any organization that aims to succeed. The customer life cycle framework PPT templates will enlighten you on various stages of the cycle such as customer segmentation, targeting audience, lead generation, customer loyalty framework, lead framework, marketing campaigns and promotions. It helps you to determine the impact of your customer relationship management program. You can also utilize this customer relationship presentation to get acquainted with similar topics, including consumer acquisition, consumer retention, purchase funnel, consumer journey map and customer sales. A good customer service management strategy means customer satisfaction and tons of revenue for your company. If you wish to easily establish contact and maintain long-term relationship with your clients, then download our content-ready customer life cycle model PowerPoint presentation slides. Assess how the deal goes in your favour with our Customer Life Cycle Model PowerPoint Presentation Slides. Be able to identify a good bargain.
There is a territory that exists in the borderlines between you and your customers. It’s a place where opportunity lives, if only you know where to look….
This deck consists of total of thirty four slides. It has PPT slides highlighting important topics of Customer Journey Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
Objectives:
1- introduction
2- Evolution of Marketing
3- CX Definition
4- Why is CX important for your business
5- The benefits of delivering a great CX
6- What is a good CX
7- The difference between CX & CS
8- The CX Cycle
9- Ways to Communicate your Customer
10- Measuring CX
11- Analyzing CX
Need to present your business conversion strategy, our content ready Customer Acquisition PowerPoint Presentation Slides can help you out. Consumer acquisitions is the process of convincing the consumer to buy your product or service, keeping this in mind our team have designed this customer retention strategy complete deck which includes professional slides like segmentation and targeting, market sizing, target prospects, understanding consumer needs, acquisition strategies, demand creation strategy, sales force automation, sales funnel, consumer lifecycle, user lead framework, lead generation strategy, lead nurturing lifecycle, lead scoring, lead conversion process, acquisition channels/tools, cost by channel, client referrals, etc. Acquiring new customer is part of marketing process so it also covers PPT slides on marketing as well such as social media marketing, marketing campaigns and promotions, marketing reach by channels, marketing roadmap, word of mouth marketing, marketing growth strategy, idea acquisition cost model, customer retention strategies, benefits and impacts, customer loyalty lifecycle, loyalty program dashboard, customer satisfaction and feedback, key metrics, Ansoff matrix for growth strategy, etc. Download this customer lifecycle PPT design to boost your business sales. Our Customer Acquisition PowerPoint Presentation Slides are like a backpack. They contain all the essentials.
Keep control of your brand in a fashion omnichannel strategy exhausting Marke...Federico Gasparotto
Keep control of your brand (avoiding strategic mistake inflating the brand perception with flash sales and using full-outsourcing) in a fashion omnichannel strategy (e-comemrce, store, mobile, ...) exhausting Market-place role (Taobao, Amazon, eBay)
With these changing business dynamics, leading companies are rethinking their approach to the after sales business, as the same cannot be taken for granted any more.
RFM stands for Recency, Frequency, and Monetary value, each corresponding to some key customer trait. These RFM metrics are important indicators of a customer’s behavior because frequency and monetary value affects a customer’s lifetime value, and recency affects retention, a measure of engagement.
RFM analysis helps marketers find answers to the following questions:
Who are your best customers?
Which of your customers could contribute to your churn rate?
Who has the potential to become valuable customers?
Which of your customers can be retained?
Which of your customers are most likely to respond to engagement campaigns?
Let's find out more with the help of Slideshare.
Enhancing the Retail Omnichannel Customer ExperienceSPS Commerce
Our recent webinar slides, featuring Todd Kozan, ebusiness and channel strategy consultant with Forrester, and Pete Zaballos, vice president of marketing at SPS Commerce, on Enhancing the Retail Omnichannel Customer Experience, reported on findings from Forrester’s study of consumers and retailers about omnichannel.
Bravo, you just got a new customer! Marketing is done, right? Wrong! In the final presentation of our Marketing How-To Series, find out why you need to continue marketing to your current customers to keep them coming back for more.
Key topics include:
How to increase your customer lifetime value
Make your customers do the marketing for you by creating advocates
Best practices in rewarding your loyal customers
Objectives:
1- introduction
2- Evolution of Marketing
3- CX Definition
4- Why is CX important for your business
5- The benefits of delivering a great CX
6- What is a good CX
7- The difference between CX & CS
8- The CX Cycle
9- Ways to Communicate your Customer
10- Measuring CX
11- Analyzing CX
Need to present your business conversion strategy, our content ready Customer Acquisition PowerPoint Presentation Slides can help you out. Consumer acquisitions is the process of convincing the consumer to buy your product or service, keeping this in mind our team have designed this customer retention strategy complete deck which includes professional slides like segmentation and targeting, market sizing, target prospects, understanding consumer needs, acquisition strategies, demand creation strategy, sales force automation, sales funnel, consumer lifecycle, user lead framework, lead generation strategy, lead nurturing lifecycle, lead scoring, lead conversion process, acquisition channels/tools, cost by channel, client referrals, etc. Acquiring new customer is part of marketing process so it also covers PPT slides on marketing as well such as social media marketing, marketing campaigns and promotions, marketing reach by channels, marketing roadmap, word of mouth marketing, marketing growth strategy, idea acquisition cost model, customer retention strategies, benefits and impacts, customer loyalty lifecycle, loyalty program dashboard, customer satisfaction and feedback, key metrics, Ansoff matrix for growth strategy, etc. Download this customer lifecycle PPT design to boost your business sales. Our Customer Acquisition PowerPoint Presentation Slides are like a backpack. They contain all the essentials.
Keep control of your brand in a fashion omnichannel strategy exhausting Marke...Federico Gasparotto
Keep control of your brand (avoiding strategic mistake inflating the brand perception with flash sales and using full-outsourcing) in a fashion omnichannel strategy (e-comemrce, store, mobile, ...) exhausting Market-place role (Taobao, Amazon, eBay)
With these changing business dynamics, leading companies are rethinking their approach to the after sales business, as the same cannot be taken for granted any more.
RFM stands for Recency, Frequency, and Monetary value, each corresponding to some key customer trait. These RFM metrics are important indicators of a customer’s behavior because frequency and monetary value affects a customer’s lifetime value, and recency affects retention, a measure of engagement.
RFM analysis helps marketers find answers to the following questions:
Who are your best customers?
Which of your customers could contribute to your churn rate?
Who has the potential to become valuable customers?
Which of your customers can be retained?
Which of your customers are most likely to respond to engagement campaigns?
Let's find out more with the help of Slideshare.
Enhancing the Retail Omnichannel Customer ExperienceSPS Commerce
Our recent webinar slides, featuring Todd Kozan, ebusiness and channel strategy consultant with Forrester, and Pete Zaballos, vice president of marketing at SPS Commerce, on Enhancing the Retail Omnichannel Customer Experience, reported on findings from Forrester’s study of consumers and retailers about omnichannel.
Bravo, you just got a new customer! Marketing is done, right? Wrong! In the final presentation of our Marketing How-To Series, find out why you need to continue marketing to your current customers to keep them coming back for more.
Key topics include:
How to increase your customer lifetime value
Make your customers do the marketing for you by creating advocates
Best practices in rewarding your loyal customers
Digital transfomation-it's not all about Digital TechnologiesPradeep Patel, PMP®
Digital Transformation is not just about digital Technologies.It's a gamut of technologies, processes, vision and mindset, which empowers enterprises to understand and serve customer needs in the ever growing Industry 4.0
Digital transformation-It's not all about Digital Technologiespradeeppatelpmp
Digital Transformation is not just about digital Technologies.It's a gamut of technologies, processes, vision and mindset, which empowers enterprises to understand and serve customer needs in the ever growing Industry 4.0
A short introduction to trends in improving your Customer\'s Experience of their interactions with your organisation and how that can improve profitability and reduce operating costs.
Strategic Planning And Budgeting Part 2: Alignment, Budgeting, and ResourcesKenny Ong
ABF Budgeting, Forecasting and Financial Planning Conference, Feb 2009
*Understanding what strategic planning is and why it is important
*Clarify the difference between vision, mission statement, goals and objectives
*The external environment: The need to understand the economic cycle
*Tying the strategic plan to the budget
*Cost Reduction methods and advice
The Secret to Acquiring and Retaining Customers in Financial ServicesPerficient, Inc.
Data, when leveraged effectively, can help you segment and target customers, analyze spending habits, and can create a personalized experience that builds value and customer loyalty.
Without a 360-degree view of your customers, you can’t properly target them with real-time personalized offers, advice, and other services. In addition, lack of customer intelligence creates lost opportunities for banks and insurers to cross-sell and upsell new products and services.
Our one-hour webinar covered how customer intelligence platforms can help you engage, acquire, and retain customers.
11. Industry Recognition One of the Top ITES Companies in India Winner Of Most Innovative BPO 2008 Philippines Top 15 ITES BPO exporters FY 07/08 Top 10 Employers Employee Satisfaction/ HR Practices - 2008 One of the 200 “Best under a Billion” Forbes Asia - 2005 Gold Medalist Competency Development - 2008 Top 2 Call Centre Companies globally - 2008 Gold Medalist Lean Six Sigma - 2008 Top 20 by Industry Focus – Healthcare Top 10 – Services Offered Top 10 – By Region Served - 2008 Best Employer Brand Award (BPO) 2009 Deloitte Fast50 – Ranked # 30 - 2009
13. Industries Automotive Banking and Financial Services Consumer Electronics Consumer Packaged Goods Consumer Products Healthcare Insurance Logistics and Transportation Media and Entertainment Pharmaceuticals Publishing Restaurants Retail Technology Telecommunications Diverse industry experience, including the publishing industry
14. Customer Experience - Full Service Continuum F u l l S e r v i c e C o n t i n u u m . . . . Actionable Customer Relationship Management Phone I email I web I self-service I white mail I social media Customer Acquisition Customer Care Product Support Dispute Resolution Collections Analytics & Research Fulfillment
15. Full Service Continuum Details F u l l S e r v i c e C o n t i n u u m D e t a i l s . . . . Product Support Dispute Management Fulfillment & Back office Collections Customer Acquisition Customer Care Analytics & Market Research Product Support Billing Inquiries Benefits detailing / Saves Payment Reminders Application Support Payment Processing Premium Refunds Software Support Warranty Management Claims Disputes & Appeal Customer Follow-up Campaign Management Product Information Customer Enrollment Inbound Sales Order Processing Welcome Calling Outbound Sales Claims Processing Coupons Scanning / Data Entry Mass mailing / Print on Demand Custom Letters / Brochures Helpdesk Services Level I,II, and III Technical Support IVR / VRU Up-sell / Cross-sell General Inquiries Competitive Research CSAT Analytics Customer Profiling Analytics and Modeling Loyalty Surveys
16. Case Study: Yellow Pages Industry Client Client Since Program Size Channels Solutions Challenge Program Highlights 2005 45 CSRs Inbound and outbound calls, e-mail, fax General and billing inquiries | business profile updating | customer education | email and fax support In-house operations with low productivity & high cost structure | decentralized and inefficient operations 50% reduction in time to train new agents Reduced average handle time by 35% Enhanced issue resolution Developed 200-page training manual Yellow pages industry experience with proven cost savings and operational efficiencies
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18. Case Study: Telecommunications Account Overview Service type Processes Lifeline Qualifications/ Area Code Hotline Lifeline Ohio N&T Orders Servicing Spanish Sales Core (3.2/CRU/DX) Winback and STIM CPE ASON Transfers Southwest Full Service Multi-shore account Management (Peoria and Manila)– Headcount of 500 agents 18 years of partnership National Vendor of the year 2009 IVR / VRU services Up-sell / Cross-sell Inbound Sales and Service White mail / Fax 1992 Troy, MI Lifeline Qualification 1998 Waterloo, IA Lifeline Qualification & Area Code 2005 Servicing (Bronze) 2009 Southwest Full Service 2002 (1Q) El Paso, TX CPE Program 2002 (4Q) Spanish Sales And Winback & STIM 2004 Lifeline N&T 2008 ASON Transfers
21. Care for your customer to grow your business Know your Customer Deliver the experience Reach the Customer Address channel proliferation – Print/Digital/Social Media etc., Create on ongoing two-way dialogue (direct & indirect) Continuously monitor key drivers of Client/ Customer relationship Develop loyalty even before the advertiser becomes your customer Understand changing needs and behaviors (POS to continuous progression) Stay close to valued customers Improvise on ways to measure loyalty Invest in Loyalty Analytics Empower front line to build trust-based relationships Incorporate aspects of Client business (POS to continuous progression), partner business and customer profiles Coach and develop the front line to use benefits and brand reinforcing statements Up-sell and cross-sell through advertiser education to add value Design process flow for seamless communication among all partners impacting service
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23. Channels for Touch Point Solutions IB/OB phone Web chat E-mail IVR self service for account balance/status, and payment reminders Live agent for customer care inquiries and sales opportunities Balance of self-service and live agent optimizes operations and cost Interactive way to connect to customers on the web; navigation support Strategic, proactive contact on decision-making web pages Web chat sessions increase team productivity and can increase sales Connect with customers through the web Inbound and outbound email campaigns strengthen relationships Using “Contact Us” forms helps queue and prioritize email response Letter fulfillment Follow-up to business customer interactions Next day letter fulfillment processing provides timely follow-up Confirms customer care/orders processed in writing; reinforces brand Social media Understand business-customer buzz about Client and its services Develop response strategy to solidify customer relationships Connects with customers using alternative channels communicates care
28. 4 Steps to Building Loyalty & Value for Client Staff with the Best Our team will have a passion for your offerings Consumer Affairs Representatives Train the culture Understanding of your offers & company culture Reinforce quality Customized monitoring to maximize performance Celebrate success Celebrate team success in reinforcing brand Implementation is a critical path to success 1 2 3 4 Solution focused on customized elements designed for Client
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32. Change Management Service, Promotion, or System Changes What is the complexity of the change? Low Complexity SAME DAY E-mail notification or one-on-one Medium Complexity 24 HOURS One-on-one or classroom training High Complexity 48 HOURS Classroom training HGS Front-Line Team Training Certification and Documentation HGS Client Services and Operations Teams 1 Managing change and sharing information efficiently 2 3 4
33. Performance Mgmt. CUSTOMER COMPLIMENTS RECOGNIZED ROUND TABLE PARTICIPATION 12 MONTH TRENDED KPI PERFORMANCE CUSTOMER SATISFACTION SCORES CSR OF THE MONTH RECOGNITION SKILL ENHANCEMENT TRAINING TEST SCORES Overall performance directly influences: Quarterly shift bid ranking Annual performance reviews 1 Align personnel rewards with key metrics that drive exceptional performance 2 3 4
34. Reinforce Quality … Client Key Personnel Dedicated Team Leader Operations Director Operations Manager Client Services Team Quality Calibration Team Quality Monitoring Scores Customer Satisfaction Survey Data Calibrated Quality Results High energy interaction Refer each consumer by his/her name Building the Client brand: up-sell and cross - sell offers Coaching and Development Opportunities Identifies topics for CSR roundtable discussions Drives process and performance improvement 1 Calibrating quality monitoring drives collaboration and generates ideas Call Calibration Sessions 2 3 4
35. Process Improvement Front-Line Input and Side-by-Side Audits CSR roundtables and side-by-side audits identify areas for improvement Corporate Culture of Improvement Weekly meetings and peer reviews help identify areas for improvement Global Input through Internal Reviews Global team reviews to brainstorm on process improvement ideas Data Analysis and Reporting Use data to identify drivers of consumer behavior and ID areas for training GOAL: Provide ongoing list of recommendations to reduce cost, improve loyalty, increase customer satisfaction 1 Collaborative process improvement 2 3 4
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38. Your Customers. Our Priority. Global Solutions Delivered. Anand Biradar, VP BD I [email_address] I +1 2012867741