This document outlines the major duties of a role including resolving product and customer issues, managing partner capabilities to improve satisfaction, delivering training to partners and customers, providing marketing support through demonstrations, administering warranty policies and resolving reimbursement issues, developing partners' service management, administering support policies and processes, and tracking competitive performance.
Building Blocks for a Successful QA ProgramCloudTask
Making sure your sales reps are performing at their peak is vital for any inbound sales team. That's why implementing a holistic quality assurance program will make sure your team is on track and reaching their goals consistently.
Check out our nine building blocks to creating a successful QA program for your inbound sales team in this SlideShare presentation.
Customer Experience Management Certified Process Professional training and ce...Lucy Paddy, MBA
If your organisation is moving towards becoming customer-centric, it is important that the entire organisation understands the fundamentals of what it means to put the customer at the centre of everything you do. Business processes are the DNA of the organisation, and should be the driving force behind any customer centric strategy.
Building Blocks for a Successful QA ProgramCloudTask
Making sure your sales reps are performing at their peak is vital for any inbound sales team. That's why implementing a holistic quality assurance program will make sure your team is on track and reaching their goals consistently.
Check out our nine building blocks to creating a successful QA program for your inbound sales team in this SlideShare presentation.
Customer Experience Management Certified Process Professional training and ce...Lucy Paddy, MBA
If your organisation is moving towards becoming customer-centric, it is important that the entire organisation understands the fundamentals of what it means to put the customer at the centre of everything you do. Business processes are the DNA of the organisation, and should be the driving force behind any customer centric strategy.
Veterans Alliance Resourcing, Inc. (VAR) is a Service Disabled Veteran Owned Small Business (SDVOSB) providing complete end-to-end service supply chain solutions and high technology business development services. As seasoned industry veterans, we are more than just another technology consulting group. Our team brings decades of experience in developing and executing creative service solutions.
Veterans Alliance Resourcing, Inc. (VAR) is a Service Disabled Veteran Owned Small Business (SDVOSB) providing complete end-to-end service supply chain solutions and high technology business development services. As seasoned industry veterans, we are more than just another technology consulting group. Our team brings decades of experience in developing and executing creative service solutions.
How Enterprise SaaS Companies Justify Investment in Customer SuccessGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How Enterprise SaaS Companies Justify Investment in Customer Success - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Bazaarvoice, ToutApp, Enviance, LinkedIn
