1. Heather Brodersen
944 S Pepper St, Anaheim CA 92802
Cell: 951-768-1313
heatherbrodersen@yahoo.com
Professional Summary
Experienced and reliable customer service agent looking to obtain a sales position allowing me to use my previous
hotel sales experience, training, education and extensive leadership skills to better benefit the business as well as
fellow associates and guests. Outgoing personality and ready to learn and develop new skills and experiences within
the hospitality industry.
Areas of Expertise
Energetic work attitude
Excellent communication skills
Persuasive communication expertise
Persuasive communication expertise
VIP services specialist
Sales experience
Work Experience
Northwest Hotel Corporation June 2015 to Current
DBA Courtyard by Marriott Anaheim Theme Park Entrance
Anaheim, CA
Guest Service Ambassador
Negotiated prices, terms of sales and service agreements with wholesale companies, group inquiries, and corporate
accounts. Responded to all customer inquiries in a timely manner. Assisted guests with any special requests during their
visits. Increased hotel revenue, profits and market share through local networking. Participate and attend trade shows,
sales blitzes, community events and industry meetings. Meet & Greet on-site contacts, and conduct personalized and
memorable customer site experiences.
Northwest Hotel Corporation September 2013 to Current
DBA Howard Johnson Anaheim
Anaheim, CA
Reservation Specialist
Guide incoming callers through the reservation process. Work with existing customers to obtain potential new customers
through referral programs. Input wholesale reservations into system. Act as liaison between wholesale companies and guest.
Solve all reservation issues prior to guest arrival as well upon arrival. Handle all hotel correspondence via email within a
timely manner. Input rate calendars in OPERA and send out block out dates calendars to wholesale clients. Manage Lost and
Found and get guest belongs back to them as soon as possible.
Walt Disney Company January 2013 to June 2015
Disney College Program
Anaheim, CA
VacationPlanner
Operating a computerized ticketing system. Informing Guests about ticket options. Cash handling. Providing information,
answering questions. Handling Guest situations, and accommodating special requests. Cast Members are required to multi-
task, answering Guest questions while processing transactions on computer. Memorization of multiple types of media needed.
Strong communication and listening skills are also necessary. Computer skills and cash handling or comparable experience are
required.
Education
Marriott Access EDGE Sales Training 2016
Nashville, TN, USA
This comprehensive sales program is focused on sales “basics” and demonstrating Marriott sales processes
property Sales Managers/Leaders and General Managers.
Disneyland Ambassador 101 2015
Program intended to teach prepare Disney cast members to interview for a position as a Disneyland Ambassador. Teaching
interview techniques, presentation skills, media interview techniques, business etiquette and written communication.

2. Disneyland College Program 2013
Blended Learning Series
This series is designed to blend in-class learning with out-of-class experiences which allow students to see how Disney
operates in various lines of business across the Disneyland® Resort. Students will participate in self-directed learning with the
chance for career development and networking. This series is ideal for those who would like to experience a non-traditional
education option that blends learning with work experience.
Professional Development Study: Business of Show Business
The purpose is to provide participants the opportunity to gain a basic understanding of the lines of business that comprise the
Disneyland® Resort; learn more about the career options available within each line of business; and gain an insight into the
presenters' personal career development. Those enrolled in the Professional Development Study participate in a class led by a
different group of Disney Senior Management each week.
Accomplishments
 CA Civil Rights Team Award
 Highest Sales Per Hour on the West Coast Division of 7 for All Mankind
 Assisted in opening two 7 For All Mankind stores in California
 State Officer in International Order of the Rainbow for Girls
 Princess in Miss Gilroy Garlic Festival Pageant, selected to Represent Gilroy in Japan
 Winner of State Public Speaking Competition
 Gang Task Force Representative to Gilroy Youth Commission
 Certified Tourism Ambassador
 Charter Member Courtyard by Marriott Anaheim Theme Park Entrance