conflict - its definition, classification, sources and its resolution

1. Presented By
Br. Alok Kumar Sahoo
Msc Nursing 1st Year

2. Conflict is the state of mind
where one can not decide
between two or more
desires / goals

3. Conflict
Inter personal
conflict
Person-
environment
conflict
Intra personal
conflict

4. Approach – Approach conflict
Avoidance – Avoidance Conflict
Approach – Avoidance Conflict
Double Approach-Avoidance Conflict

6. Avoidance – Avoidance Conflict

7. Approach – Avoidance Conflict

8. Multiple Approach – Avoidance
Conflict

9. Conflict resolution is the process of
ending disagreement between two
or more people in constructive
fashion for all parties involves

10. 1. Competitive
2. Avoiding
3. Compromising
4. Collaborating
5. Accommodating

11. Win- lose approach
Lose – lose approach
Win- win approach

12. Win- lose approach
 In this approach one person gets his way and the
other does not
Lose – lose approach
 Nither parties is happy with the outcome. Both the parties
do not look into each other’s feeling and the issue is never
resolved.
Win- win approach
 Here the conflict is resolved, and no one is declared
wther is winner or looser.

13.  Nurses are bound to face many conflicts as they
work closely with people from varied
backgrounds and at times, from different
culture.
 It is essential element of health work
environment
 Proper conflict management results not only in
successful conflict resolution, but
contributes to hither effectiveness trust, and
openness

14.  Remain calm as much possible
 Maintain relationship as 1st priority
 Listening with an open mind.
 Objectvely understanding facts
 Exploring options together
 Paying attention to the feeling expressed
 Being aware of difference and respecting
them.

16.  Define conflict
 What are the sources of conflict. How do the ariese ?
 Explain types of conflict ?
 How do you manage to resolute a conflict as a nurse?

17.  Bhatia & Craig’s ; “Elements of Pshychology & Mental
Hygine”, 3rd Edition, 2013. Univeristy Press India Pvt Ltd.
Pg no-85-90
 Bhatia & Bhatia ; “A text book of Educational psychology”,.
Double House publishers, 1996,
Pg 444, 445
 Sheldon. J. Korchin ,; “Modern clinical Psychology”. 1st
Eddition, 2004. CBS Publishers & Distributors; pg-56
 Jaypee. “Psychologyy for Graduate Nurse” 4th Eddition,
2011, Pg- 105,106,107,108
 “The complete study material psychology,” Vijayam’s
Publications; pg - 4.2